2005-2011 Jim Wavada’s Time in Enfield

Jim Wavada living in New England? Continue reading

Documentation: I found very few notes about the events described in this entry. Sue supplied a few details as well as a book of photos that she had made for my dad. I know from a note on the back of one photo that the move occurred in October of 2005, when my dad was eighty-one years old. It just occurred to me that the transition occurred around what would have been my mom’s eightieth birthday on October 2. That probably also weighed on dad’s mind as he contemplated his future. Most of the following is therefore based on my memory, which may, of course, be faulty.

I should mention in passing that during the entire period our house in Enfield was such a gigantic mess that we never invited any friends over for any purpose.


The problem: In 2005 my dad was diagnosed with macular degeneration. Since he had already lost the vision in one eye to a detached retina1, his vision was quite poor at this time. He still had a car and a driver’s license, but there was no way that he could drive. His doctor had prescribe the recently authorized periodic injections that arrested but did not usually reverse the degeneration. He also certified that dad was legally blind, which was useful for tax purposes. There was virtually no public transportation in the area in which he lived, suburban Johnson County, KS. If he stayed there, he would need to depend on his friends or expensive taxis.

Six years earlier my sister Jamie had cut off contact with my dad, or maybe vice-versa. I could see no reason to involve her in the problems.

I discussed the situation with my wife Sue. She agreed that he should come to Connecticut and live near us. He could live in an apartment for a while. If and when we added on to the house (that project was described here), he could come live with us. I talked with dad on the phone about moving to Connecticut. He was surprised but pleased.

Planning the move: In 2005 I was extremely busy with several monstrous projects at TSI. At the time Sue was no longer working at TSI’s office (explained here). She spent quite a bit of time with her father-in-law, Chick Comparetto. Sue helped dad pick out an apartment. I cannot remember whether he came out to Connecticut. She might have just described the choices to him over the phone. At the time Enfield had a few rather large apartment complexes and a greater number of smaller ones. If the search was expanded to the neighboring towns of Suffield, Longmeadow, Somers, and East Windsor, the selection would be much larger.

Fox Hill was an easy drive from our house.

I was not involved in this process. I am pretty sure that dad ruled out Bigelow Commons because he could not abide the notion of living in what was formerly a carpet factory. Instead he chose Fox Hill, which was near the corner of Elm St. and Elm St.2

My dad wanted me to come to Kansas City and drive his Ford Taurus back to Connecticut. He knew that my Saturn was pretty old, and he wanted to give me the Taurus, but I did not want it. At the time the Saturn suited my purposes. When I eventually abandoned the Saturn I wanted to pick out my own car. Furthermore, I could not afford to spend several days getting the car to Enfield. So, on my advice he sold it. I don’t know the details.

In addition to his vision problems, my dad also had mobility issues. He had had one hip replaced, and the doctor advised him that the other hip was nearly as bad. After the surgery and therapy he could walk well enough. He could even ascend and descend stairs, but he went slowly and he need a railing.


I certainly don’t remember the chandelier.

Living at Fox Hill: Someone helped my dad pack up his belongings at his apartment. He engaged movers to take them to Connecticut. He flew to Bradley by himself. Sue picked him up at the airport.

The movers did not arrive on time. So, my dad and Sue spent an entire day sitting in an empty apartment. I am not sure where he stayed that night. There are several hotels in Enfield.

My dad’s apartment was on the first floor. Since there were no elevators, he would not accept a second-floor unit.

The apartment was not fancy. It had a bedroom, a living room, and a small kitchen. I seem to remember a picture window, too. It was at least two or three steps down from his place in Overland Park.

Sue took these two photos on the day that dad’s furnishings were due to arrive.

I had not considered it beforehand, but my dad would obviously need to do laundry. He occasionally brought a load over to our house, and one of use ran them through our washer and dryer. Most of the time he did his own laundry. He mixed everything together in one laundry bag. The closest laundry room was in the basement of another building. He had to walk there, throw his bag down to the bottom of the staircase, walk down the stairs, open the door, and go inside. The hard part was returning. He had to drag his laundry bag up the stairs.

What did he do with the pants and shirts that needed to be hung? He had them dry-cleaned. Either Sue or I took him to the cleaners, probably E-Jay’s on Hazard Ave. It was about the same distance from Fox Hill as our house was, and we drove by it almost no matter where we were going.

The machines in the laundry room at Fox Hill did not accept coins. They accepted only debit cards issued by the office at Fox Hill, which was quite a distance from my dad’s apartment. So, Sue and I would often stop by the office so that he could pay his rent or boost the balance in his laundry account.

Dad stayed at Fox Hill for more than a year, but a little later he felt that the place was becoming dangerous, and he was no longer comfortable living there. He witnessed some mild violence, and he told me that he was sure that there were drug transactions going on. I don’t know if he was right, but he definitely wanted out. I remember that he wrote a letter complaining about an incident that he witnessed and posted it on a website set up for that purpose. Soon after it was posted, several letters praising Fox Hill appeared. It appeared to me that they had all been written by the same person.

Sue once again helped dad find an apartment. I know that they drove to a house in Suffield that was renting a few rooms. He did not like it, but he did like Bigelow Commons when he finally visited it. I took him there to see it before he signed the lease. He asked me what I thought of it. I told him that if this was the same price as Fox Hill, I could not believe that he ever chose Fox Hill. He assured me that it was the same price.

I don’t know what was involved in transporting his belongings to his new apartment.


Living at Bigelow Commons: Dad’s apartment was on the second floor of the southernmost building at Bigelow Commons. There was an elevator just inside the door, and his room was close to both the elevator and the laundry room. He bought a small cart that he could put his laundry in. This was a far superior approach to what he went through at Fox Hill. He also located a dry cleaner that was within a few blocks of Bigelow.

The main reason that Bigelow was not able to charge more was probably because of its location in the middle of Thompsonville. The surrounding neighborhood could be a little rough, but the compound itself seemed plenty safe. If I lived there, I would be worried about my car being broken into or stolen. The parking lot was much more easily accessible than at Fox Hill. That was not a concern for my dad, of course. He did not have a car.

The biggest problem that my dad had at Bigelow was dealing with the windows, which were old and heavy. I could push them up and pull them down without much problem, but that was fifteen years ago. I wonder if I could still deal with them as easily in 2023 at the age of seventy-five.

Dad much preferred the atmosphere and the people at Bigelow. I don’t remember him complaining about anyone there, even the management..


Getting around Enfield: My dad was reasonably independent. I visited him once or twice a week when I was in town. We sometimes ate breakfast at his favorite place, the Farmer’s Daughter Cafe on Mountain Road in West Suffield. It was located in a small strip mall more than twenty minutes from our house. Sue sometimes joined us or took him there when I was out of town.

On most Wednesdays we would eat lunch together at Friendly’s near the Enfield Square mall. We both always ordered the same thing. He had the Senior Turkey Club Super-Melt and coffee. I had the Reuben Super-Melt and a glass of Diet Coke. The waitresses all knew us and treated us like royalty. They especially loved my dad, who insisted on paying and was a big tipper.

I always drove both of us from Friendly’s to Bigelow, but sometimes when I went to pick him up he was already at the mall. He had gone there to walk from one end to the other. He was very proud of being able to do this. He often told me that he thought that he “had a stride.”

How did he get to the mall? Enfield had a free bus service for seniors called Dial-a-Ride. He would call in to make an appointment. The bus would pick him up at the parking lot near his door and take him to the doctor’s office or any other location in Enfield.

It was a terrific service for seniors, and my dad definitely appreciated it. When you called for an appointment, you could specify the time and destination, but you could not specify the driver. My dad did not appreciate one of the bus drivers, who insisted on proselytizing his right-wing political views willy nilly to all the passengers. My dad complained about this guy almost every time that we were together.


Trying to read: After he retired my dad enjoyed four pastimes above others—golf, travel, reading, and writing. He played a lot of golf in the early years with my mom or with some friends. His hip and vision problems eliminated his favorite form of exercise, and I could not name what was second.

When mom was alive they traveled some together, but after her condition deteriorated it was difficult. After she died my dad took two big trips, one to France with a group of strangers who were part of a Catholic group and one to Ireland with Cadie Mapes, his granddaughter. I don’t know how much he enjoyed either trip. What he could get out of them was severely limited by his poor vision and his mobility issues. I know only that he loved the side trip to Normandy and had trouble getting along with Cadie in Ireland. The only trips that he made when he was living in Enfield were when dad and I attended two funerals in Trenton, MO. They have been described here.

He was able to write three books after he retired, and he was a voracious reader while he still had one good eye. The one thing that he really wanted while he was in Enfield was to be able to read books, magazines, newspapers, and the labels on items at stores. A fair amount of the time that we were together were attempts to help in this regard.

I had heard somewhere about machines that helped people with poor vision by projecting on a computer screen a greatly magnified version of something printed using closed-circuit television. We made an appointment to see one of these machines at a store in, if I remember correctly, Cheshire, CT, which was a drive of over an hour from Enfield.

For some reason we had to wait for fifteen or twenty minutes before someone could help us. There was little to do while we waited. The store had some magnifying glasses and a hand-held electronic magnifier, but that was all except for the CCTV machines.

They didn’t come with barf bags.

Finally someone was available to demonstrate how the system worked to my dad. He (or maybe it was a she) sat my dad in front of the machine and asked him to look at the screen. Meanwhile he had to manipulate the magazine, which was a few inches under the camera. My dad had been trying to do this for less than five minutes when he became physically ill. The combination of the reading and the maneuvering of the text for some reason made him nauseous.

The salesperson and I had to help him to another chair away from the machine. It took him more than fifteen minutes to regain his equilibrium. The salesperson insisted that he would get used to it, but there was no sale on that day. Dad later purchased one of those hand-held magnifiers. He brought it with him to stores

On the way back to Enfield my dad confided to me that he had never vomited in his life. What? He was in the army in the Pacific. He must have gotten some bad food or bad hooch, right? And he worked in advertising for decades. He must have had one too many at least once, right?

No, I believe him. He was a unique person. He also told me that he had never had a dream, or at least he had never awakened remembering his dream. That may have been true when he told me, but I am almost certain that he had a real doozy later.

I inherited some of his audio books.

I knew how important newspapers and magazines were to my dad. I contacted an agency that provided special radios that had someone reading articles and stories from newspapers all day long. I got one for him, and he used it for a while. I also purchased some audio books for him and kindle books that he played on his computer. I remember that I came up with a trick on Kindle that worked until they upgraded the software. I complained about it, but whoever I dealt with insisted that the feature that I employed was unintentional and would not be added back. I don’t remember the details.

Writing was another story. He had never learned to type. So, even when his vision was not too bad, he struggled with typing on a computer. I adjusted the font size of his screen so that when he wrote something it was very large. However, he was also not adept at moving the cursor around on the screen. There really was no way for him to write much or to edit what he had written on the computer. Mostly he just sent me emails. He was definitely frustrated by this.


Errands: I don’t think that I ever took my dad to see any of his doctors. He generally took the Dial-a-Ride bus or asked Sue to take him. However, I often brought him to other places. Our first stop was usually the ATM at Webster Bank to withdraw cash. This was the only use that he made of his debit card. He had plenty of spending money. He had a good pension from BMA in addition to Social Security and interest on bonds. His expenses were low, and he had excellent health insurance to supplement Medicare. When he died in 2011 I discovered that his financial situation was better than I had guessed.

If I came to see him in the morning, which I did every Sunday, I stopped at McDonald’s and picked up a sausage biscuit with egg sandwich and a senior coffee for him.

We almost always stopped at Stop and Shop. He liked the salad bar there. Although he seldom consumed anything that was green besides string beans, he filled up a large container with fruit. He always paid cash, and he never bothered with coins. When he got back to the apartment he put all the change in a big bowl.

Another common stop was CVS to pick up extra-strength Tylenol for his arthritis. I tried to convince him that Tylenol had only one active ingredient, acetaminophen, which could be purchased much more cheaply under the store’s label. He would have none of it. He was loyal to brands that worked for him. I am like that to some extent, but when it comes to drugs that must list all of the active ingredients, I go for the cheap ones that do not waste money on advertising. Especially if there is only one ingredient.

My dad printed out emails that were sent to him because it was too difficult for him to read them on the screen. I set it up for them to be printed using a very large font. Consequently he went through quite a bit of ink for his HP inkjet printer. The ink cartridges for these printers were nearly as expensive as the computers themselves. I discovered a place on the Internet where one could purchase ink for the cartridges. It was possible—but not easy—to refill empty cartridges. I did this for him for a few months. Eventually it upset him to see me spending time doing this, and he asked me to just buy him new cartridges.

After his Kansas driver’s license expired he needed to obtain an official Connecticut ID. I think that Sue helped him with this. It involved as much rigamarole as obtaining a driver’s license, maybe more.

I took dad to church every Sunday. When he lived at Fox Hill, although other churches were closer, he went to Holy Family church3 on the south side of town.

After he moved to Bigelow Commons he went to St. Adalbert’s, which was just a few blocks away from his apartment. Quite a few steps led from the sidewalk to the church. After a while he needed to use the elevator.

I would let him off, do something for a half hour or so, and then drive back to the church to pick him up. He never tried to persuade me to join him.

Every so often my dad sent me a list of groceries to order for delivery to his apartment. At first we used Pea Pod to order from Stop and Shop. When Geissler’s expanded its delivery area to Enfield, we switched to them.

Finances and taxes: Dad wrote his own checks, but he was utterly incapable of balancing his checkbook. I had to take over that responsibility before he even moved to Connecticut. I don’t remember how he provided the information to me. Maybe I did it on his computer.

I also did his taxes. They were very easy except for the first year in which he had to file in both Connecticut and Kansas. He always paid on time. I remember that for some reason he had a dispute with the IRS about his pension, which had been passed from one insurance company to another after he retired. He was upset at the insurance company more than the IRS. He was greatly relieved when the whole mess was straightened out in his favor.

I don’t know if he worked with a lawyer on this, but his personal affairs were in excellent condition at the time of his second fall.


The Lisellas built this house in 2007.

Visits to the Lisellas: My dad naturally wanted to visit his grandchildren, all of whom were living in nearby West Springfield, MA, as much as possible. My sister Jamie was living elsewhere (explained here), but her ex husband Joe Lisella and his new wife Jenna (who was thirteen years younger than Jamie), seemed happy to involve dad, as well as Sue and me, in holidays and other events.

I don’t know if my dad enjoyed these occasions or not. He was much more sociable than I ever was, but the whole thing was awkward for him. Divorce was unheard of in his family, he did not know any of the other adults in attendance, he could hear but not see what was going on, and once he parked himself in an easy chair, it was hard for him to get up. The kids, especially Gina, treated him well, but he was obviously uncomfortable. I was, too.

I don’t remember any of them visiting my dad until his last days after the second fall.


Miscellaneous memories: My dad and I sometimes watched college football games together on his plasma-screen television4. He actually listened more than watched. I remember that he used the television for several months before we realized that it was not set to show high-density programs. A simple adjustment greatly improved the viewing, at least for me.

Sue tried to involve dad in the senior social life in Enfield as she had for Chick Comparetto. Dad did not think much of Chick, but he liked some of the other people.

My dad was not much of a cook, but he used his George Foreman grill to cook steaks and chicken fillets. He loved it when we took him to a restaurant for supper. He could not read the menu, and so he usually ordered Chicken Alfredo.

Dad and I had a long-standing argument about who was the worst president of all time, Richard Nixon or George W. Bush. He said that it was Bush because he had attacked Iraq even though Iraq had done nothing to the U.S. I claimed that it was Nixon because of his needless extension of the Vietnam War, his secret war in Laos, and his overthrow of the democratically elected government in Chile.

I may have been prejudiced because Nixon was president when I was drafted. I always suspected that dad had voted for Tricky Dick in 1972 and was therefore sheepish about criticizing Nixon’s presidency. I admit that I had no direct evidence, but I remembered how vociferous he was about Nixon’s deviousness when he ran in 1960, and I know that dad supported the War in Vietnam until the publication of the Pentagon Papers,


The first fall: I think that the first fall happened in late 2010 or early 2011. My dad was in his bedroom. He might have been going from his bed to the bathroom, a distance of a couple of yards, when he fell. The lights must have been off because he was not able to get to his feet and he was disoriented enough that he ended up in the closet.

At some point on the following day the delivery man from Geissler’s knocked on the door. When no one answered, he contacted someone at the office. They did a wellness check and found my dad in some sort of pitiable position. An ambulance took him to Johnson Memorial Hospital on the far west side of Stafford. They called me to tell me what happened.

I visited him in the hospital several times. I never was certain what exactly was wrong with him. He could not walk, but when I asked the doctor what was preventing him from walking, he just said that that was a good question.

The doctor was most concerned about dad’s mental state. My dad had told him that he had been in Milwaukee with some friends of his. The doctor, of course, thought that he was hallucinating. I told him that a more likely explanation was that he had dreamt about being in Milwaukee, he remembered the dream, and he was unable to disassociate it from real experiences because he no practice at doing so. I do it almost every morning, but he claimed that he had never had a dream.

The doctor also asked if he was reckless. He was afraid of releasing a man with poor vision and mobility to live by himself. I assured him that he was the most careful person whom I knew, and, if anything, he was paranoid about fire, getting mugged, and other potential hazards.

After a few days he was walking behind a walker. He never did regain the ability to walk without one. The doctor told me that he would release him, but they wanted him to go to a nursing home for a while. They asked me to select the one that they would release him to. I picked Blair Manor5 on Hazard Ave., a few miles from our house. I knew nothing about nursing homes. I just picked the one that was closest to our house.

My dad’s stay at Blair Manor was not a happy one. On my first visit he was having paranoid hallucinations. He informed me that the nurses were trying to kill him, and instructions to them were being broadcast over the television. At the time Meet the Press was on someone’s set within earshot. I tried to calm him down, but he just got frustrated that I—of all people—would leave him in this perilous situation.

I talked to the nurse about this episode. She said that he had been taking some drugs that could cause such symptoms. She said that she would report it to the doctor. She did, and he altered the dosage, and dad was all right after that. It shook me up pretty thoroughly.

Dad later asked me if he had made a fool out of himself. I said, “No, powerful drugs prescribed by your doctor made you act like that. The nurse said that it happened frequently.” Even so, he hated the place and wanted to depart as soon as possible. They finally let him depart. I brought him to his apartment. The people at Bigelow Commons were very happy when he was able to return.

I don’t know how long the period was during which he needed his walker to get around. I remember going to Friendly’s quite a few times.


The second fall took place in August of 2011. It was shortly before his 87th birthday, which was on August 25. On this occasion he fell down in the laundry room. He used his wheeled laundry cart as a walker when he did his laundry. Someone found him there unconscious. An ambulance took him to Hartford Hospital.

Early the next Sunday morning I got a phone call that we should hurry to the hospital. Sue and I rushed there. The nurse said that she did not know why the doctor had ordered that such a notice be sent. Dad was still unconscious, but the nurse said that there was no imminent danger of him dying.

A few days later the doctor in charge told me that his systems were “just worn out”, and he should receive palliative care. It could be at the hospital, at a nursing home, or at a house. I told them that we would not be able to do it, and I could see no reason to move him to a nursing home. So, he stayed at Hartford Hospital. I visited him every day, but he never communicated.

Some of the Lisellas came by on September 12. They were shocked and saddened by his appearance. He died on September 13, 2011.

The story of his funeral and other arrangements has been posted here.


1. I have never been quite certain how the retina became detached. He only talked about it one time. He blamed it on a surgeon who apparently performed cosmetic surgery on his eyelids.

2. This looks like a typo, but it isn’t. Westbound Elm St., a major four-lane road (CT 220) north of Enfield Square Mall, makes not one, but two right turns at intersections where the road itself continues onward. It then strangely transforms itself into North St. where the latter appears on its left.

3. In 2017 St. Bernard’s and Holy Family merged to form one parish called St. Jeanne Jugan Parish. In 2022 St. Martha’s and St. A’s also joined. I guess that the administrative offices were at Holy Family. The schools were at St. Bernard’s. There was also a church in Thompsonville called St. Patrick’s. It had previously merged with St. A’s. I think that all five churches were still open in 2023.

4. We still have that television in 2025. Sue watches it in bed when I have gone to sleep.

5. Blair Manor was closed in 2017. It was subsequently converted to “assisted living” apartments.

1998 TSI: The Third Crisis

Keeping Denise in the fold. Continue reading

My recollection of many of the events portrayed below was fuzzy. I was not even certain of the year (1998) or the time of year (autumn) until I found a dated document. Lacking a good way of pinning down the details, I needed to guess at or be vague about some things.

Background: For me the period from 1995 through 1999 was the busiest, most exciting, and most stressful of any that I spent working for TSI. It was also the most potentially terrifying period. Our marketing director, Doug Pease1, had hit the mother lode and put us in a position to dominate the market on which I had decided to focus our attention back in the late eighties.

Most large retailers, especially department stores, were organized into divisions, and each division was responsible for its own advertising. So, when a large retail organization decided to name AdDept as the preferred system for advertising, we would usually install a system at each division. In 1998 the May Company,2 which at the time had seven department store divisions, had already endorsed AdDept. Doug had also negotiated installations for the three divisions of the Tandy Corporation3 and he convinced the people at Proffitt’s4 Marketing Group (PMG) to purchase systems for six of their divisions. In addition to these, Doug had also made headway at several other potential clients such as Elde- Beerman, Gottschalks, and Macy’s West.

In short, TSI’s business was finally booming. The challenge was no longer whether the company could generate enough income to meet the next payroll. The question—and it was a very serious one—was whether we could meet our commitments to all of these new installations, almost all of which required significant custom programming.

There were a few other issues as well. The twenty-first century was approaching. AdDept had been made Y2K-compliant from the outset. We also had produced a version of the GrandAd system for the AS/400 that would work in the twenty-first century. We needed to convert all of the software that we used in TSI’s office as well. These undertakings were labor-intensive and required extensive testing. The details of those efforts are described here.

The company therefore faced tremendous challenges in providing the software and support for commitments that I had already made and for the prospective contracts that were almost certainly imminent. Furthermore, the person who had at that point done most of the AdDept programming, myself, would undoubtedly be devoting much less time to coding in the next few years.

I would be doing all the installations and on-site training. I also accompanied Doug on many sales trips. I gathered all of the requirements for new code and wrote the design documents and programming requests. I wrote all the marketing materials and anything else that needed to be written, as well. I also ran the business and extinguished the most serious fires. Last but not least, I did the great majority of the research on new hardware offerings and new software techniques. I still did quite a bit of coding, but I now relied on the programmers for most of it.

Steve Shaw.

Fortunately, I had a team of all-stars to help. Sandy Sant’Angelo handled the support line, which during the late nineties was nearly always busy. She was quite good at documenting problems and making the customers feel comfortable. The programmers were Steve Shaw, Harry Burt, and Denise Bessette. Steve and Harry were both good programmers, and they were both familiar and comfortable with TSI’s programming standards. However, they had little knowledge of details of the AdDept system or the way that retail advertisers worked and thought. Early in 1998 Steve Shaw surprised me by leaving TSI to take a programming job at the Phoenix Life in Hartford.

Denise was extremely dependable. She was also very meticulous in her work habits and thoroughly familiar with both TSI’s standards and most of the basics of advertising. She told me that she did not want to travel, however. Therefore, I could not use her for any of the trips that I made to clients.


The Known Problem: I always tried to keep the employees—especially the programmers—happy. The work at TSI environment was, I think, generally positive. The company had very few rules. There was no dress code at all, although I expected the employees to spruce up a little when customers came to our office for training. I wrote up a short document that listed what we expected of employees. My door was literally always open.

TSI paid the programmers pretty well, and by the mid-1990’s we had implemented good programs of health and disability insurance and a 401K with matching contributions. Although I felt a great deal of stress during this period, I tried to avoid putting pressure on the coders.

TSI’s corporate ladder.

I understood that there was one problem that was inherent to TSI and other small businesses: there was little or no room for advancement. I could reward people for good work, and I could try to make their work challenging and enjoyable. However, it they were ambitious and wanted to climb the corporate ladder, there was not much that I could do. I suspect that this is why Steve quit. Similarly, if they were interested in a position with more responsibility, my options were likewise limited.

I tolerated—and even encouraged—a certain amount of creativity, but after Sue left the office (described here) in 1994. I made all the important decisions. It wasn’t that I liked exercising power. I just reckoned that none of the programmers were interested in managing the business. I would have been happy just to code all day.

As good as the staff was, our upcoming workload was so massive that there was very little room for error. I knew, for example, that Sue and I could not consider another big trip until all the installations were stable, which might take years. I also understood that I had to keep the entire programming team intact if possible. As I have explained in other blog entries, I figured that every time that a programmer quit I lost at least six months of my own productivity between the time spent looking for a replacement, training him or her, and correcting all the mistakes. Furthermore, there was never a good time to look for coders, but 1997—just months before Y2K raised its ugly head—was one of the worst.

Harry and Steve were good programmers, but I knew very well that the key member of the team for the next few years was Denise. Losing her would be a catastrophe that I did not want to contemplate. I probably should have worried more than I did.


TSI’s Telephone System: Each desk at TSI had a unit like the one shown at the left. The company had many phone lines, but no one, not even Doug or I, had a direct line. TSI had two phone numbers that outsiders knew about. One line was dedicated to customers reporting problems or asking questions. That line was answered by Sandy.

The other number was in the phone book and on our letterhead and business cards. We disclosed it to prospects, vendors, and a few others. That line was answered by the administrative person.

There were also two rollover lines. If a caller called either the main number or the support number, and that line was busy, the phone would still ring, but someone at TSI would need to press the flashing button for a rollover line to answer it.

TSI relied on this phone system until the business shut down in 2014. Doug and a few others pressed me to get a more modern system in which each person had her/his own line. A couple of times I priced out these options, but I could see no advantage that was worth spending thousands of dollars. Besides, I liked our phones. In my assessment, they had one overarching advantage. They made it much more difficult for employees to initiate or receive calls from the outside. There was also a fairly strong incentive to keep non-business calls short.


Harry and Denise dressed up for a TSI Christmas party.

Denise Bessette: Denise was the first programmer that Sue and I hired in 1984. The details are posted here. She worked full-time for a couple of years and then part-time for quite a few years while she finished her undergraduate degree at Smith College and then earned a masters degree at Trinity College. In 1993 she became a full-time employee again. We let her use Sue’s office, which was better than her previous location, but it was still less than optimal because Sue never removed all of her junk after she stopped coming to the office in 1994. We also gave Denise a substantial raise. I tried to keep her in the loop on what direction the company was going, but I did not set up any kind of a formal process for doing so. I should have, but I didn’t. My excuse was that I was away on trips a lot, and when I was in the office I was exceptionally busy.

I should emphasize that, even though we had worked together for many years, Denise and I did not have much of a personal relationship. She invited Sue and me to her house in Stafford, CT, for supper once in the eighties. We never reciprocated, presumably because our house was always a mess. I doubt that in all of those years Denise and I had talked about anything besides work more than a handful of times.

During the time that Denise had worked at TSI she had occasionally received phone calls from her husband, her mother, or one of her sisters. She might have received one or two calls from other people. In the fall of 1998, however, even I, who would ordinarily pay little or no attention to such a thing, noticed that she was receiving numerous phone calls from a “friend” named Jackie.


Herberger’s: My most vivid memories of this period were when I was in St. Cloud, MN, the home base for Herberger’s a chain of eleven department stores, 1300 miles away from TSI’s office. At the time I was installing TSI’s AdDept system on a small AS/400 in the advertising department there. A more detailed description of the installation is posted here.

The offices were on an upper floor of this store.

I only visited Herberger’s a few times. The occasion that I remember the most clearly was certainly not my first trip there. It might have been the second or third. I remember that it was rather cold, but the weather did not approach the frigid levels for which nearby Frostbite Falls is famous.

In those days the only way to reach St. Cloud was through the Minneapolis-St. Paul airport. Northwest Airlines sponsored a shuttle service to the St. Cloud Regional Airport5. I can’t remember whether on this occasion I took that flight or rented a car and drove. I am pretty sure that I stayed at a hotel that was within easy walking distance of Herberger’s headquarters, which was on St. Cloud’s main drag, St. Gernaine St. I am pretty sure that I stayed two nights and then flew back to Connecticut on the third evening.

The main thing that I remember about my first day there was that I called the office several times to see if everything was all right. This was beyond unusual for me. On most trips, unless I needed help about some problem that I had encountered, I seldom called more than once. I have always hated talking on the phone, even if it was to people I liked. I liked all of TSI’s employees.

I don’t think that I spoke with Denise on any of those calls. However, I got the distinct impression that something was amiss. Although there was nothing particular that provoked alarm, the feeling of impending dread almost nearly overwhelmed me. I desperately wanted to get back to TSI’s office to discover the details so that I could deal with the situation. Of course, this was not possible. I had made a commitment to get the system up and running at Herberger’s, and I could not abandon the project because of a nebulous feeling.

After my first day at Herberger’s I ate supper by myself as usual. I don’t remember where I dined or what I did afterwards. I might have taken a walk. I might have read a book. I might have watched television. I do remember worrying.

I always got very tired after dinner. Every night I took a shower around 9:30 or 10:00 and then went to bed. I sat in bed for a few minutes reading a book. I almost never got through more than one chapter before the letters would begin to swim around on the page. I would then turn out the lights. Normally I was sound asleep within a few seconds.

St. Cloud in 1997 had newer cars, but otherwise it looked just like this.

Not this night. For a few hours I emulated Bobby Lewis—“Tossin’ and turnin'”6. I decided to make myself physically tired. There were not many choices available for nocturnal exercise. I dressed and put on my coat and hat. I then walked around St. Cloud for at least an hour. I did not go far. I just walked up and down the streets. None of the buildings seemed to have more than three stories. The only other thing that I remember noticing was a Maytag or Whirlpool store that sold appliances. I had thought that these stores—mainstays of my youth—had gone the way of the dodo, but they evidently still persisted in St. Cloud in 1998.

I eventually drifted back to the hotel and tried to sleep. I probably dozed off for a while before it was time to prepare for work. I remember that I ironed my shirt while I listened to Vivaldi on my CD player through my Bose headphones.

I was running on fumes that day. I chain-drank black coffee to try to remain alert. I took notes on all of the things that the Herberger’s employees said that they needed AdDept to do. I knew very well that Steve VeZain at PMG had already made it clear to me that no custom code would be provided for Herberger’s. Steve said that they needed to adapt to the system that worked for everyone else. I called in to TSI’s office several times on that second day, as well.

I flew back to Connecticut that night in an even worse mood than the foul outlook that these exhausting trips usually produced. On the one hand I was frustrated because the AdDept system did not work the way that the Herberger’s employees wanted it to, and there was nothing much that I could do to help them. They had no clout with PMG. They were, after all, by far the smallest division, and they were on the wrong side of the Mason-Dixon line. On the other hand I was also very apprehensive about what I would find out when I went into the office the next day.


The Denouement: On my first day back in the office Denise confided that she had been offered a job as IT director at a fairly small company that used an AS/400. I am not sure whether she would have any employees under her or not. Truth to tell, I did not care much what kind of job it was. My sole objective was to take whatever steps were necessary to persuade her to stay at TSI. I also learned that Jackie, as I expected, was a corporate headhunter for an employment agency.

I tried to talk Denise out of accepting the job. I emphasized how important I thought that she was to TSI. She asserted that she was mostly looking for something new. She had been doing mostly the same job for thirteen years.The best that I could get out of her was that she would think about it overnight.

Denise usually arrived at TSI’s office at about 9:007. The morning following our conversation I went outside to meet her in the parking lot. I was extremely nervous when her car finally pulled into the lot. She got out and immediately informed me that she had decided to accept the other job.

I cannot say that I was surprised, but I was still crushed. I couldn’t face going back into the office. So I went and sat in my car and moped. I felt as bad or at least nearly as bad as when Bill Davey and I just missed qualifying for the National Debate Tournament in 1970 (described here) or when Sue abandoned me to go to Alaska in 1973 (described here). No situation in the intervening twenty-three years came close to evoking this feeling.

I had no idea how to deal with this situation. We had mountains of work. I was in no position to take on more of it myself, and I could only squeeze a little more out of Harry. I had made commitments to several clients. I could not select one or two to work on and dismiss the others. They all had deadlines, and they had given us deposits or were long-time clients that I was not prepared to disappoint.

Sitting in the car was not helping. I drove to the Enfield Square Mall, parked my Saturn, went inside, and walked around. At that time there were some benches inside. I rested on one of them every so often. Eventually a plan coalesced in my mind. It seemed like a good idea; I just wish that I had thought of it earlier so that it would not appear that I was being extorted.

That evening I discussed my idea with Sue. I honestly thought that it would be as difficult to persuade her to agree as it would be to convince Denise. I was wrong. She understood the important role that Denise played, and she agreed in principle with everything that I proposed. She also knew that I was miserable.

I located the original written proposal that I presented to Denise. It was somewhat different from what I remembered. Here is what it said:

Denise as Principal:

  1. Denise will have 25% share8 in TSI. The three principals will have monthly meetings to go over the results of the previous month vis-à-vis the business plan and discuss other issues. The 25% share will entitled her to a presumptive bonus of 25% of the profits after employee bonuses and SARSEP contributions. Denise will give up her commissions.
  2. Denise will be given a budget of $125,000 for fiscal 1999. She will have six objectives:
    1. Do what it takes to bring our staff up to strength.
    2. Work with Doug to come up with a profitable and sustainable business plan for current products: fee schedules for programming and support, etc. The deadline for this is April 1, 1999.
    3. Come up with a concrete plan for TSI’s next software (or whatever) product. The plan should include recommendations about whether it should be done inside of TSI-AdDept or in another milieu. The deadline for this is September 1, 1999. TSI will pay for necessary travel. Mike has several frequent flier round-trips to use.
    4. Come up with suggestions to ease tension and make work fun for everyone. This involves removing the “Wag the Dog” orientation we now have.
    5. Implement remote dial-in support and a LAN (TSI will pay for the hardware).
    6. Get someone AS/400 certified or figure a way around it.
  3. Suggestion: Use part of the budget to hire Steve back in a new position. I would like to get five man-days of programming/support from the two of you, but this won’t work if there is not a firm system in place to guarantee freedom from support calls. The easiest way to accomplish this would be to work from some other location (which requires remote dial-in support).

I met privately with Denise on the following day. She was stunned by the offer and very impressed. However, she had already made a commitment to the other company. Moreover, there was another employee at the other company whose fate was somehow linked to Denise getting hired. I don’t remember the details. In any event Denise accepted my offer, I got our lawyers to make it legal, and she called the other company and Jackie. Neither was pleased.

This the first page of TSI’s revised stockholders agreement.

When I spoke with Denise, I made it clear that the monthly meetings would actually include Sue only if Sue insisted on attending, which I doubted would happen often. When we actually distributed annual bonuses, we gave Sue a minimal one and split the profits 50-50. The “concrete plan” became AxN. I do not recognize the “Wag the Dog” reference, but within a year the company moved into a new office in East Windsor with a remarkably different atmosphere (as described here). The “someone” who became AS/400-certified9 was myself (as described here). Denise did not hire Steve Shaw back. Instead she hired Brian Rollet, who was something of a disappointment to her.

Denise and I worked together amicably and productively for another sixteen years. If she had not agreed to my plan, those years would have been been much less pleasant for me. I don’t know if I could have achieved half of what we accomplished together.


1. Much more about Doug Pease can be read here and in many of the blog entries about clients that he persuaded to purchase AdDept in the nineties.

2. TSI’s involvement with the May Company at the corporate level is posted here.

3. TSI’s dealings with Tandy Corporation are detailed here.

4. In the nineties Proffitt’s Inc. purchased all of those chains and turned them into divisions. After it purchased Saks Fifth Avenue, which already used AdDept, it changed its name to Saks Inc. TSI’s relationship with this company is described here. Separate blogs describe the individual divisions.

5. In 2021 this shuttle is no longer in operation. The only commercial flights from STC are on Allegiant Airlines. There are only two potential destinations—Fort Meyers/Punta Gorda and Phoenix/Mesa. Residents who want to fly anywhere else must somehow get to Minneapolis. Northwest Airlines filed for bankruptcy in 2005 and was acquired by Delta in 2008.

6. You can listen to the number 1 single on the Billboard chart for all of 1961 here.

7. Denise asked for this allowance when her son was young. It gave her time to get him off to school or wherever else he was headed. She also had a fairly long drive to Enfield and even longer to East Windsor. She often stayed late.

8. When TSI incorporated in 1994, Sue was given 45 percent of the stock, and I got 55 percent. The revised agreement left me with 40, Sue with 35, and Denise with 25.

9. IBM had implemented a new requirement for business partners. Not only did the software need to be certified, but also someone at each company must be certified by passing a test that was sales-oriented and a test that was more technical. I took both of these tests, as is described here.