The Larry Weiss Award (introduced here) was an engraved silver tray that was presented by the New England Bridge Conference a total of twenty-three times over the period of its existence—1982-2022. The history of the award, including its original criteria and evolution in 2023, is documented here.
The Larry Weiss award.
In 2017 I won the award. I was very proud of this, but I also pledged to myself that I would make sure that it was given to someone else the next year. The committee that I formed in 2018 voted for Bob Bertoni, who was the District Director. That responsibility left him little or no time to organize a committee to manage the process of selecting the next recipient in 2019. Then came the pandemic, and to make matters wors Bob developed cancer and died in July of 2021.
It did not make sense to try to give out the award in 2021. No regional tournaments were held in New England the entire year. In 2022 I argued in the Executive Committee’s Zoom meetings that the award should again be given out in 2023, and I volunteered to chair the committee again. There was no opposition. The president, Curtis Barton, told me to go for it.
A few months later I discovered that no one knew where the Larry Weiss trophy was. I was not about to call Bob’s widow, Beth, and quiz her about it. Besides, there was only room enough on the tray to squeeze in one more name. So, the EC voted that the award committee should decide on a new award, name it, set up the criteria, buy it, and present it..
When Natalie Bassil won an event in 2015, she asked me to post this photo of her. She hasn’t changed a bit.
I selected committee members in much the same way as I did in 2018. I wanted people who had participated in the post-pandemic tournaments, and I insisted that at least one person be from each district. A few people turned me down or never responded. In the end two EMBA players agreed to be on the committee, Natalie Bassil and Dan Jablonski. The others were Michelle Blanchard, Chris Soares, Lucia Carlisle, Sue Collinson, Dan Morgenstern, and Judy Hyde.
The protocol was similar to what I used in 2018. All of the communication among members would be via email. Nominations would be submitted by the players throughout New England. Two sets of votes would be held. In the first one committee members would be allowed to name three (or fewer) nominees who they thought were worthy of the honor. Then each person would vote for one person from the reduced list.
Dan Jablonski.
The first step was to come up with a name and a set of criteria. I proposed the name Weiss-Bertoni Award and added one criterion to the three listed on the Larry Weiss document. “Extraordinary service to promote face-to-face bridge at all levels in New England.” The one thing that I was most adamant about was the phrase “face-to-face”. I felt that online bridge, championed by the ACBL both during the pandemic and afterwards, was destroying the face-to-face game.
I sent an email to each committee member with my proposal and asked them to suggest improvements. The proposal that I attached has been posted here. A few members suggested that two proposals would make more sense. Since I had only been authorized to award one trophy, I did not put those ideas to a vote. Chris Soares was the only person who made a constructive suggestion:
Chris Soares.
Thank you for a thoughtful and concise revision.
In new Section 4 I’d suggest that
“It would seem to make sense for the committee selecting the current nominee to include the current winner…”
be changed to
“It seems sensible for the committee selecting the current nominee to include the current winner, if possible…”
A bit cleaner and addresses the unfortunate reality of death
I liked her suggestion. Since I could not imagine anyone objecting to it, I did not put it to a vote. So, we now had a name and some good criteria.
Gary Peterson.
Nominations: I asked the new webmaster, Gary Peterson to post an item on the main page of the district’s website to solicit nominations. Players were asked to send nominations with the reasons for their choices to my email account. At the same time I sent an email to all active players in D25. It is posted here.
The response was almost overwhelming. In the end I received ninety-nine emails nominating forty-one players. I nominated five people: Felix Springer, Trevor Reeves, Donna Feir, Linda Starr, and Joe Brouillard. I disqualified two of the nominees. Two people told be that I should be nominated. I told them that I was not eligible because I had won in 2017. One person nominated a woman who lived in New Jersey who, as far as I could tell, had never played in a tournament in New England. Chris Soares nominated someone who had recently died. Since he had been alive for most of the time since the last award was given, I allowed it.
Sue Collinson.
I wrote php code for a webpage on Wavada.org to allow the members of the committee to read what players had said about the people that they had nominated. A link to the webpage is here. I left the nominations open until March 17.
On March 18 I sent the following email to the committee members:
The nomination process is now finished. The last nomination–and it was for a player who had not previously been nominated–came in at 11:53 last night. I was very impressed by the response. I am quite sure that no previous nominating process sparked anything comparable.
I only disqualified two nominations. One was for a player who lives in New Jersey and never seems to have played in New England. The other was for a previous winner of the Weiss award.
I have created a word-processing document for each nominee. Every document contains all the supporting material that was provided by nominators. I will create a pdf file from each of these and post them where each of you can read them. I have written a program that will make it easy to find and open them. I will send the link to this program as soon as all of the pdf files have been checked. I want to make sure that nothing was lost in the transition.
I hope for the evaluation phase to start on Monday. Since I am playing f2f today and tomorrow, it may be a day or so later. During that phase you will be provided time to read all the materials and, if you wish, to send me your thoughts (attributed or anonymous) to add to the pdf files before we start voting. I will provide more details when I send the link.
Judy Hyde.
I made two mistakes in posting the nominations. I accidentally left off Ed Rothman, who Chris Soares had nominated. When she complained about it, I apologized, added him, and made sure that everyone knew about the mistake. I also left off Linda Starr, whom I nominated. I did not discover that until later.
The email containing the link and instructions for reading the nominating emails was sent on March 20:
It is time to start evaluating the cases for the forty players who have been nominated for the Weiss-Bertoni award. The official web page for this award is at https://nebridge.org/pages/481/. You can review the criteria there.
I have posted the text of all of the nominations on my website. You can view them through the alphabetical index at http://wavada.org/BAN001.php. When you get to that page click on the button at the bottom labeled “Generate HTML”. A list of the nominees, their units, ranks, and current masterpoints will appear. Beneath each nominee is a list of the people who nominated him/her. To read the text of the nominations just click on the underlined name of the nominee.
I did not edit the nominations except to leave out “thank you” and similar messages. I copied and pasted (as text) all of the messages. So, every message is in one uniform font without bolding, colors, emojis, or other flourishes.
The next step is to record your reactions and send them to me. You can specify that you want the message to be anonymous if you like. Otherwise, I will attribute it to the sender. I will either add the reactions to the bottom of the appropriate document or create a new document for reactions. I have not decided which to do. In either case you will be allowed to read them through the above link on my web site.
After everyone has a chance to digest the nominations and reactions, we will have a preliminary vote. In 2018 everyone was allowed to select three nominees whom they would be comfortable with as the winner. The people who appeared on at least five of these nine lists were considered finalists. The final voting was to select one of the finalists as the winner. Unless someone has a better idea, we will probably do it the same way this time.
Dan Morgenstern has agreed to be on the “subcommittee” that selects and purchases the physical award. If you have strong feelings about it (I don’t), you can contact him directly at dmdockayak@aol.com.
Please let me know that you received this email. I will send it again later in the week to anyone who doesn’t respond.
Dan Morgenstern.
Discussion phase: On March 30 I sent an email to begin the “discussion phase”:
The nominating process for the Weiss-Bertoni award has ended. Before taking votes I want to solicit information and opinions from the committee members. I know a dozen or so nominees very well and another dozen or so well enough so to greet at a tournament. The people whom I know well live fairly close to me or have served with me on committees, boards, or projects. I would like to know what committee members with different backgrounds and locations think. I am also eager to share some of the “insider” experiences that I have had.
To that end I would like the other members of the committee to—if they want to—send me their anecdotes, thoughts, and feelings about any of the nominees that they know fairly well. I will create a pdf file for each nominee who receives comments from members and post them on the list. Each comment will be attributed to the sender unless it was specified that it was to be considered anonymous. For each nominee the word “Comments” will appear in red beneath the list of nominators if any comments have been received and posted. Clicking on “Comments” will produce a pdf file with all the comments for that nominee. I should have this portion of the web page working by Monday, April 3.
We can then start voting when everyone has had a chance to comment and digest the comments of others. I think that we should be able to do so near the end of April. It’s been five years since the last award; we should take as much time as we need.
Please let me know when you receive this message. I am sending the emails one at a time to try to avoid spam filters.
I was disappointed with the response to the request for additional comments. Perhaps it was a surprise to people that there were so many nominations to read. I read them all. Almost all of them were very short. Hardly anyone listed any details. I added my own comments to quite a few, but only one or two other people on the committee expressed their opinions.
This was, I suspect, another unexpected result of the pandemic. People had not been playing in very many different places. So, they were unfamiliar with the people who were working hard in other parts of New England. I know that I was.
Voting: The first round of voting began on May 1;
The participation in the “discussion phase” by the members of the Weiss-Bertoni committee was somewhat disappointing to me. The discussion phase in 2018 was more lively. Several committee members this time said that they were not very familiar with any of the nominees. Perhaps this is symptomatic of the isolation imposed over the previous three years.
It is May now, and we should start voting. Please send me a list of up to three of the nominees. They should be people whom you would be most comfortable with as the first recipient of the Weiss-Bertoni award. The criteria have been posted at https://nebridge.org/pages/481/. The list of nominees, including descriptions by the nominators and comments by committee member is stall available at http://wavada.org/BAN001.php. A few additional comments were added over this last weekend.
Please try to send your list to me this week, if possible. I will tabulate all of the votes and come up with a short list of finalists. I still expect to present the award at the Board of Delegates meeting in June.
The following people received at least one vote in the first round of voting: Karen Barrett, Joe Brouillard, Lois DeBlois, Yan Drabek, Donna Feir, Bob Gaudet, Kim Gilman, Tim Hill, David Metcalf, Sue Miguel, Ed Rothman, Bob Sagor, and Caroly Weiser. Sue Miguel and Joe Brouillard received more votes than the others.
This email for the final vote was sent on May 9:
Thank you very much for participating in the process of selecting the first winner of the Weiss-Bertoni award. Thirteen nominees received at least one vote in the elimination round. Two candidates received more than the others. So, the final choice is between Joe Brouillard and Sue Miguel. Please send me your choice of one or the other.
If you wish to review the nomination materials or comments, they are still available at http://wavada.org/BAN001.php.
The final vote was very close. It was 4-4 as I awaited the final vote, which finally arrived on May 18.
The new trophy: My original idea was to procure a tray that resembled the original Larry Weiss trophy as closely as possible. It was round and silver-plated. There was enough space on it for the name of the award, a phrase that described it, and twenty-four name-date combinations. If we gave it out every year, I would be 98 when it was full, and no one would ask me about it.
I spent many hours on the Internet looking for such a thing. I was pretty sure that the original, which was in my possession for an entire year, was at least eighteen inches in diameter. I found nothing that exceeded sixteen inches, and those trays all had ornamentation on them that would have greatly reduced the available space.
I asked for some time at the Executive Committee meeting. Of course, I was last on the agenda. I asked for a budget and/or help in choosing the new trophy. People were very eager to end the meeting. In the chaos of the last few seconds Sue Miguel, Peter Marcus, and (I could be wrong about her) Carolyn Weiser agreed to “take it offline”, which I interpreted to mean that they would form a subcommittee and take care of it.
I asked for a volunteer from the awards committee to join them, and Dan Morgenstern said that he would. I did not forget about the trophy, but I stopped researching. I received the following email from Dan on April 8:
I am out of the country until 4/25…I won’t be able to comment .
Also, none of the folks who volunteered to come up with a gift have been in touch…I am thinking a small individual plaque rather than an engraved plate.
Hope you are well!
This was what he wrote when he returned on April 28:
I have been away in the South Pacific for the past month, little or no internet.
Anyway,sorry about the slow response.
I haven’t heard from Peter Marcus ( I think he was going to lead the trophy choice team).
If we chose individual plaques, I would think they would be the same from year to year…no decisions needed.
I am a bit surprised at the lack of comments, other than yours…you might think the nominators would want to post…
I know most of the top players, other than Mark Aquino, I don’t know that most of them have done much to popularize bridge. I will look more closely at the list…
I resumed my research. I discovered that, depending on what we wanted, we could spend less than $100 or more than $1,000. I needed a budget. I wrote this email to Curtis on April 25:
As I mentioned before, I have little confidence that the subcommittee that volunteered at the end of the last EC meeting is doing anything to procure the physical Weiss-Bertoni award. Can you tell me what I need to do to get a budget for purchasing the trophy?
Here is what he replied:
Curtis Barton.
We’ll discuss it at he next EC meeting (Saturday PM). If you have an idea what a suitable trophy would cost, that would help.
When I told him that we were in the process of voting, and I intended to award the trophy at the Board of Delegates meeting on the morning after the EC meeting, he told me just to get what I thought was appropriate.
I then asked Sue to help me with the project. She spent even more time on the Internet. As I did, she gave up on getting an appropriate tray. She did, however find a trophy with places for attaching a pretty large number of small engravings for winners and one big one for the name of the trophy. I liked it, and she negotiated a very reasonable price of about $150 including the shipping and engraving costs.
The vendor was Crown Awards. All of the engraving was done perfectly, and Sue assembled everything. I thought that it was very classy.
Presentation: The Board of Delegates met on June 25. Between twenty and thirty people were assembled. As always, I was last on the agenda. I made the presentation from my seat in which I was surrounded by the only other participants from Connecticut—Paul Burnham, Peter, and Sue.
I described the process that I used to select the nine committee members. I told everyone how pleased I was with the enthusiastic response to the solicitation for nominations. I held up the trophy for everyone to see. I told them that Sue had done most of the work in acquiring it. I said that if they liked it, they should compliment her. If not, they should keep their opinions to themselves. Then I read the name on the trophy: “Joe Brouillard”.
Joe was clearly stunned, but he wasn’t speechless. He gave a short acceptance speech. I was so happy for him.
General announcements: I had scheduled an email to go our to all active members of D25 at 10:30 while Sue and I were battling the traffic back to Enfield. It was short enough to post here:
Three members of the awards committee told me that they had enjoyed the experience and liked the trophy.
I also asked the webmaster to post a blurb that I wrote about it, and he did.
After the Covid-19 vaccinations became readily available in the late spring of 2021 competitive bridge1 started a very slow return in New England. The Hartford Bridge Club reopened in August of 2021, but attendance was disappointing. The Simsbury Bridge Club’s first game was a five-table gathering on September 18. The only sectional held in New England in the entire year was an EMBA event in Watertown on December 10-12. It drew 133 tables, exactly half of the attendance at the equivalent tournament in 2019.
The Executive Committee (EC) of District 25 planned to hold a tournament in Warwick, RI, at the end of August. I had publicized it rather heavily.2 However, it—and every other regional event scheduled for August—was canceled by the ACBL. A regional tournament that was also planned for November in Mansfield, MA, was canceled by a vote at a Zoom meeting of the EC.
District 25’s Tournament Scheduling Committee (TSC) held a couple of Zoom meetings in late 2021 in which it decided to change the 2022 schedule drastically. Peter Marcus, the district’s Director-in-Chief, had been arguing—with some degree of seriousness—that the district should schedule no tournaments at all for 2022 rather than play by the ACBL’s rules. Instead the TSC decided to shelve the plans for three events:
The Presidential Regional that had traditionally been held in February in Connecticut.
The intermediate/novice event scheduled for April that had been called the Rainbow Weekend or Gold Mine.
The Senior Regional/Cape Cod Sectional that was also planned for April.
Although I was a voting member of both committees, I was unable to attend either Zoom meeting and was shocked when the TSC proposed this at the Zoom meeting of the EC in early 2022. I voted loudly against the recommendations, but no one else did.
Instead, a four-day tournament called the Gala Regional was scheduled for May 19-22 in Marlborough3, MA, in a hotel that had never before been used for a tournament. The flyer for the event has been posted here. I had a long streak of attendance at regional events, but I could not attend this one because of a European cruise that had been scheduled many months earlier (for a period in which D25 had never run a tournament) and had already been postponed twice. That adventure has been described here.
On April 14 I sent out the first promotional email for the Gala to over 2,000 players in Districts 3, 24, and 25 who had less than 300 master points. A copy is posted here. 61% of the recipients opened the email, but only 51 of them clicked on the link to the flyer.
On the same day I sent a slightly different version to the players in the same districts with between 300 and 750 masterpoints. A copy is posted here. This group was about half the size of the previous one. Again, about 61 percent opened the email; 48 clicked on the link to the flyer.
The third version was sent to “Gold Rush Grads”, those with 750-2000 masterpoints, about 1,000 players. A copy was posted here. 58.2 percent opened it, and 46 clicked on the link.
The fourth version went to players with over 2,000 masterpoints. A copy was posted here. 56+ percent opened it, but only 20 clicked on the link.
So, only a total of 165 players clicked on the link to the flyer. I haven’t checked every email, but I suspect that this was the worst rate of any set of emails promoting tournaments that I had ever sent. People were either still scared of Covid-19, or they were upset about the vaccination requirement. Or maybe my emails were less effective because it was difficult for me to be enthusiastic and creative about the promotion of an event that I could not attend.
I sent a second email a week later to emphasize the convenience and quality of the hotel, which I had never seen. Only people with less than 50 masterpoints were excluded from this email (copy posted here). Nearly 59 percent opened it, and 127 clicked on the link to the flyer. There was no link to the hotel; reservations needed to be made by telephone.
On April 29 I sent a set of three emails that Sue Miguel composed. Her style was much different from mine. A sample of one is posted here. A total of 120 people clicked on the link to the flyer. No further marketing was done.
The schedule placed a lot more emphasis on the party element than the bridge.
Sue Wavada attended the Gala, and when she picked me up at Logan Airport after the tournament was over, she reported that she enjoyed it. She also was allowed to take home some balloons.
The Grand National Teams (GNT) was one of the events scheduled to be held at the eleven-day Summer NABC to be held in Providence in July. Both the qualifying tournament in District 25 and the finals of the event had been held online in 2021. Although I hated playing online I played with my partner, Ken Leopold, on Bridge Base Online (BBO) as often as I could. We teamed up with our long-time teammates, Trevor Reeves and Felix Springer.
On October 25 of 2021 I sent an email to all three about the 2022 qualifying tournament for D25:
My total masterpoints went over 2500 yesterday. However, I just checked the ACBL’s Conditions of Contest for the GNT for 2021-2022 (http://web2.acbl.org/documentLibrary/play/coc/gnt/GNT2021-22.pdf). The cutoff date for the GNT is the roster of August 6, 2021. So, I will still be eligible for one more GNT. The finals will be at the summer NABC, which is scheduled for Providence. The date for the qualifying tournament has not been finalized, but it will probably be in April or May.
I hope that you guys will be willing to play with me again in my final opportunity for this tournament.
All three responded positively to this request. On April 28, 2022, I wrote the following email to all three in order to confirm our plans.
The GNT qualifier for Flight B is on April 30 and May 1. I have read the Conditions of Contest. It will be held online under approximately the same conditions as last year. Two teams will qualify if more than eight participate. The cost is $15 per session
The finals in Providence start on Wednesday, July 13.
Is everyone still up for this? If so, I will register us.
Felix responded within an hour or so with this disheartening message: “Dan Morgenstern asked Trevor and me a while back to play in the GNTs with him and his partner and we accepted. Another time.”
This was soul-crushing news. I really wanted to compete in this event with a team that I trusted and could plan strategy with. I forwarded to them a copy six months earlier of their positive responses to my invitation, but neither of them responded to that email.
Ken suggested that we should look for other teammates, but I told him that I did not want to do so. We had played with inferior teammates in this event in 2019, and I had not enjoyed it at all. In that case the event was face-to-face. This would be online, which I could scarcely tolerate even with good teammates.
Felix and Trevor’s team qualified in the second team from D25 and got to play in Providence.
I was heavily involved in the promotion of the Providence NABC, helped with the partnership desk a couple of times, and played bridge almost every day. The beginning of the description of my involvement has been posted here. Felix and Trevor’s team made it to the semifinals, where they lost to the eventual champions.
The first regional tournament that I was able to attend was the Ocean State Regional in Warwick, RI, which ran from August 30-September 5. The flyer has been posted here.
The first promotional email was what I would call a postcard. Sue Miguel designed it. I sent it on July 27, about five weeks before the tournament began, to everyone in D3, D24, and D25, as well as the people who attended in Providence. 41.3 percent of the 15,000 recipients opened the email. 340 clicked on the link to the “schedule”. There was a mistake on it. I sent out a correction the same day. The correction, which has been posted here, had an additional 500 clicks.
I wrote and sent out the second email on August 18 to everyone in D3, D24, and D25. 184 people clicked on the link to the flyer. It has been posted here.
Sue designed an email for 3,000 players in D25 with less than 750 masterpoints. It was sent on August 22. The email, which was posted here, did not contain any links. She also had me send one for the 824 “Gold Rush Graduates” (750-2000).
The less said about the actual tournament the better. On Tuesday Sohail Hassan4, whom I had met at the partnership desk at a tournament before the pandemic, and I did poorly in the Open Pairs. Sohail showed up at the last minute for both sessions. Since there were a few things on our convention card that I was shaky about, this distressed me.
We intended to play in the Wednesday-Thursday knockout, but we were unable to find teammates. Since the schedule had been pared back to save on director’s fees, our only other choice was to play in Wednesday morning’s Side Game5. It was a horrendous experience. Sohail again appeared at the last minute for both sessions, and in the morning he got into a boisterous argument with one of our opponents. The director had to be called to calm them down. I made several mistakes; our scored was miserable. Nevertheless, we had a 58.71 percent game in the afternoon Side Game.
Bob Potvin.
On Thursday we played in the Open Swiss. We teamed up with two guys from Rhode Island, Don Rankin and Bob Potvin. I had played against both of them before. We somehow finished third in B and sixth overall. This was not that great an accomplishment. Most of the participants were teams that had been eliminated from the knockout on the previous day.
I confided to Don that playing with Sohail had been a miserable experience. He replied, “Maybe we should play together.”
Abhi Dutta.
On Friday I had scheduled a new partner, Abhi Dutta6, for the knockout. Our teammates were Jim Osofsky and Mike Heider. Although the four of us were fresh from a victory in the sectional in Great Barrington, MA (described here), we could not get any traction in our five-team group. We were eliminated and forced to play in the Open Swiss on Saturday. I remember a general feeling of great frustration, but no details.
The Executive Committee met on Friday. I was in no mood to participate. This version of the Warwick tournament, which had always been the jewel in the district’s crown, seemed pitiful to me. Even though we did not even rent the other ballroom, the main room was not nearly full. The rotunda was used for both the side games and the 299ers, and there was still room to spare. The attendance, by historical standards, was alarmingly low.
We learned that we had taken a financial bath at the Gala, and Warwick was probably worse. The only good news was that, as I for one had come to expect, Joe Brouillard, the treasurer, had turned water into wine with the district’s finances. We still had a lot of money in the bank.
I could hardly believe that the roles of tournament chairman and partnership chairman were no longer going to be handled locally. Sue Miguel was going to do the former, and Denise Bahosh had volunteered for the latter. The problem was that the two new sites, Southbridge and Marlborough, had no natural constituencies. Who would take the responsibilities for them? Nevertheless, I considered it a mistake not to use local people in future tournaments in Warwick.
The decision was made to raise the table fees to $20 and to use the projected revenue to turn the Spectacle Regional into a very enjoyable event. I voted for it and even spoke in favor of the move, but I would have liked to see more details about how Sue Miguel intended to spend all of that extra money.
Mark Aquino, the Regional Director, made a depressing presentation that included the statement, “The ACBL is broken.” I left the meeting with the strong feeling that our best efforts might not be enough to save bridge as we knew it.
The Saturday Open Swiss once again was dominated by teams that had been eliminated in the knockout. We finished fourth in B and won a few gold points for a performance that was not worthy of any recognition.
The Ocean State Regional was the most disappointing tournament that I had ever attended. I had no fun in any event in which I played, and I found the EC meeting depressing in the extreme. The Crowne Plaza was not a disappointment, but only because I had also stayed there during the NABC event in July (description begins here) and no longer expected my room to be cleaned after I used it.
The last D25 tournament of 2022 was the Spectacle Regional, held in Southbridge, MA. It began on Tuesday, November 15, and ended on Saturday, November 19. I had been asked to prepare a Bulletin for this event. I therefore joined Curtis Barton (president), Carolyn Weiser (secretary), Sally Kirtley (tournament manager), and Denise Bahosh (partnership) in a “walk-around” inspection of the facility. Sue Miguel was also expected, but for some reason she was unable to attend.
The hotel/conference center was a nice modern place, but the rooms in which we would be playing were much smaller than the ballrooms in which we usually held regional events. The plan for this event was to provide exceptional hospitality, which meant free food and something new (and free) for newer players. Sue Miguel devised that approach, which she called Fest.
I sent out the first promotional piece on September 9. It was composed by Sue Miguel in the postcard format that she preferred. The message was that a lot of gold would be dispensed in Southbridge. I have posted it here.
Sue designed the piece sent on September 12 as well. It was directed to 2,000 players with less than 150 masterpoints. It provided an introduction to the concept of Fest. It has been posted here
On September 15 I sent a different email that Sue created. It was also in postcard format, but it also contained a link to the schedule that had by then been posted on NEBridge.org. The target audience was everyone in District 3, 24, or 25. It can be viewed here.
On October 19 I sent an email to the same audience. This one was in the format that I ordinarily used, but I emphasized the convenience and uniqueness of the site, not the bridge schedule. I considered the latter very meager. I have posted it here.
On October 25 I sent out another solicitation to those with less than 150 points. This one included the 9/15 postcard, but it also had text that Sue had written to explain the Fest concept. It has been posted here.
The next day I emailed to the rest of the players a message that I had written. This one has been posted here. This was the last email that was sent to promote this event, and it was also the last email that I composed for the district. Sue Miguel took over the creation of the emails more or less by default. I don’t think that they tried to find anyone else to do it.
I intended to promote the “Knock-in Knockout” event because it was the only imaginative offering on the schedule for players with more than 2,250 points. The district had also enjoyed great success at attracting players at all levels to bracketed events like this. However, I had been warned by Sue Miguel and Peter Marcus to avoid any explanation of the event or to use the Kiko abbreviation. Apparently they feared that the ACBL might come down on us. I don’t know why.
I decided to commute from my house in Enfield to the hotel. The drive was less than forty-five minutes each way. Sue planned to drive up on Friday morning, play on Friday, attend the Board of Delegates (BoD) meeting on Saturday, and see what she felt like doing on Saturday.
On Tuesday I played with Sally Kirtley in the Open Pairs. Attendance at all events was meager. Sally and I had not played together often, and we were definitely out of our depth in the open event. Playing with Sally at regional tournaments is always challenging. She was interrupted to deal with some sort of problem fairly often in her role as tournament manager.
On Wednesday Eric Vogel and I teamed up with Jim Osofsky and Mike Heider in the Kiko. There were only three brackets! My recollection is that there were only five teams in our bracket. At any rate, we were eliminated on Wednesday. On Thursday, however, the same foursome finished first in the Y strat of the Open Swiss. It did not seem like much of an accomplishment.
On Friday I played with Abhi Dutta, at least that is what my calendar said. The only game that I was eligible for was the Open Pairs. Abhi should have found a partner with fewer points so that he could play in the Gold Rush Graduate event.
On Friday there was a free lunch consisting of a couple of a couple of pieces of pizza. The hotel was poorly prepared for this. Although the total attendance was not very good, the lines for pizza were very long. I had to rush back for the second session.
Robin Hillyard.
While I was in line Pete Matthews and Gary Schwartz complained to me about the fact that the only pairs games available on Wednesday and Thursday were side games. They asked me why no Open Pairs games were scheduled. I said that I did not know. I was not on the Tournament Scheduling Committee any more, but I would bring up up at the EC meeting that night. Previously Robin Hillyard had sent me an email asking why the Sunday games had been eliminated. This was hard on the players who were still gainfully employed. I told him that I would bring that up as well.
I found the attitudes displayed at the EC meeting rather shocking. People were raving about how successful the Fest—a combination of education, free lunch and other goodies, and a short bridge session (also free)—had been. The yardstick for this was that a good number of the forty-four participants had approached the organizers and presenters to offer thanks and praise. Sue Miguel said that it was the best thing that the district had done in twenty-five years. Give me a break.
I, frankly, was much more concerned about the turnout of the people who were willing to pay to play. The attendance in the Gold Rush (0-750 masterpoints) events was shockingly low. My wife Sue had driven up on Friday to play in the Gold Rush pairs. When it did not make, she had to play in an event in which she had little chance of success.
Another surprise at the meeting the report by Mark Oettinger (vice-president). It brought up the possibility of getting more pro teams to come to our tournaments. Evidently Adam Grossack agreed to help with this effort. I wondered if anything would come from this. How would they find them to offer enticements to attend?
My wife Sue and I attended the BoD meeting on Saturday morning. There was no coffee, and the hotel served only breakfast sandwiches that were improperly marked. The only attendees from CT were Paul Burnham, Peter Marcus, Sue and me. That meant that nine delegates from Unit 108 were absent. Curtis announced that the Fest was the greatest thing ever. He insisted that the people attending the meeting were responsible for doing whatever it would take to increase attendance at future tournaments. It was not inspiring.
Sue surprised me by making a little speech complaining about the lack of events for people like her. She got tearful when describing her frustration about the fact that the Gold Rush event on Friday had been canceled. Mark Aquino offered to play with her one day in the Presidential Regional in the same facility in February of 2023. She was happy (and a little nervous) about that.
1. When I write “bridge” I usually mean face-to-face bridge. The online game is, in my opinion, not worthy of the appellation of “bridge”.
2. As soon as I heard that the tournament was canceled, I sent emails to that effect to the same email addresses that I had sent promotional mailings. I also posted a notice on the website. However, one couple from New Jersey read the initial email, but for some reason they did not receive the second one. They drove all the way to Warwick and were shocked to discover that no tournament was in process. I sent them a personal email apologizing for this.
3. Sometimes it is spelled without the final “ugh”.
4. Sohail was retired from a job on Wall Street. He had a house in the NYC area and another on Cape Cod. I could not find his LinkedIn page on the Internet. His name was much more common than I imagined.
5. This was the first time that the district scheduled side games during the daylight hours. I do not know what the TSC was thinking of when it drew up this schedule. I was not a party to it. I had resigned after I had to miss the first three meetings because of scheduling conflicts.
6. Abhi lived in Walpole, MA. I met him when he played with my wife several years earlier. I had teamed up with him once in the Grand National Teams qualifying tournament in 2019. His LinkedIn page has been posted here.
This entry, like the process that it describes, is absurdly long. In fact, it is much longer than it looks because it has links to a large number of documents that have more details. I don’t expect anyone to read this entry. I did it out of a combination of determination to leave nothing out and a sense of catharsis.
I really loved my job as webmaster for District 25 and all of the other functions that I had added (as described here). The only aspect of it that I found tiresome was the assembling of photos for the Winners Boards. I had decided unilaterally that I would no longer do that in 2020, but I was still enthusiastic about everything else that I did.
The pandemic struck New England in March of 2020. The game that I loved that involved card tables, chairs, playing cards, bidding boxes, human beings, and conversation vanished almost overnight. Some people enjoyed, or at least tolerated, playing on the Internet, but I did not like it at all. It did not seem like bridge to me.
At first I enjoyed my new life of leisure. As I described here, I started walking a lot, occasionally traversing as much as ten miles per day. I also read books much more frequently than I had previously, and I invented a method for the people who had played together in Simsbury to describe what they were doing in the new world of isolation. I discovered that a very large number of operas were available free on YouTube. I downloaded a free program, MP3Studio, to make mp3 files that I could download to my mp3 player. So, I could carry forty or fifty operas in my pocket.
In June of 2020 my schedule changed dramatically. I undertook the gargantuan 1948 Project that is described here. From that point on I sat in front of the computer for several hours per day writing and researching, and the more time that I spent on the project the larger that it grew.
Bob Bertoni.
In the summer of 2021 my friend and boss in District 25, Bob Bertoni, died after a long and debilitating illness. At that point almost all of the people with whom I had enjoyed working for so many years were no longer involved in the district’s leadership. Moreover, the ACBL had taken strong measures to promote online play as an alternative to real bridge. It seemed almost certain to me that the game that I knew was doomed.
The Hartford Bridge Club tentatively reopened in the summer of 2021, and Sally Kirtley and I figured out a way to schedule games of the Simsbury Bridge Club. However, no tournaments were held in New England except the poorly attended sectional in December sponsored by the Eastern Mass Bridge Association (EMBA). At the time I was a member of both the district’s Executive Committee and the Tournament Scheduling Committee. Both held occasional Zoom meetings. I wrote this about the decision-making:
I have been on the scheduling committee for a few years, but two crucial online meetings were held in the winter on Wednesday evening, the one time that I am committed to play at a very small club. Evidently a lot of decisions about the three tournaments in 2022 were made at those meetings or at the one in May, during which I was in Europe.
Sally and Helen
In the last quarter of 2021 I notified the Executive Committee that I intended to resign my positions tied to the webmaster job at the end of 2022. I modeled my decision on this with how Helen Pawlowski handled the termination of her long tenure as the district’s tournament manager. She had given a year’s notice that she was leaving. A committee was promptly formed, people applied for the job, Sally Kirtley was chosen, and Helen showed her the ropes at several tournaments.
After I resigned not much happened for several months. When I had started in 2013, absolutely nothing was documented in writing. By contrast, I had already produced on NEBridge.org about forty web pages that documented everything that I did in every area. Thereafter, I spent an enormous amount of time making sure that each of these pages was up to date. They can all be reached from here.
The oldest email that I could find about the subject of the transition was dated November 30, 2021. In It Curtis Barton, the president, asked me, “Do you have a candidate to replace you?”
The one thing that I did not want to do was to become an active participant in the search for my replacement(s). I thought that it was incumbent upon the people who would be running the district going forward to determine which of those functions was still important and to find people who were willing and able to perform them. I did not want to prejudice this effort with my own ideas.
I felt that I had done everything that I could to smooth the process. When I was chosen to be the webmaster, Bob Bertoni had assumed the responsibility of finding someone for the job, mostly because he was the only person who knew how the site worked, and there was no documentation whatsoever. In the intervening years had thoroughly documented how my various functions were performed.
So, on December 31 I sent the following reply with four attachments.
As promised, I have produced and attached documents that outline the duties of four functions that I currently perform: • Webmaster • Database Manager • Email Manager (MailChimp) • Bulletin Editor (printed, online, and Day 1).
Someone needs to decide on who, if anyone, should perform these functions in 2023 and following. The Database Manager and Email Manager are not official positions.
I am not sure if the Communications Committee still officially exists, but I formerly set the agenda for and presided over its meetings.
I also have been composing a high percentage of the emails used to promote tournaments. Whoever assumes that function in 2023 and following will need to work with the Database Manager on the selection criteria to be used and the Email Manager on the format to be used for text and images.
At some point Gary Peterson, who was a Tournament Director for the ACBL, expressed an interest in becoming the webmaster. He negotiated with Curtis about how he would be compensated for his efforts. I was not privy to those exchanges. My assumption was that he would be responsible only for maintaining the website. I suspect that Curtis expected him to do much more than that. It is also possible that Curtis only glanced at my write-up.
In April of 2022 I sent all the members of the Executive Committee an email that detailed open issues in areas that I was involved. I attached to this email a spreadsheet that served as the index to the documentation pages.
It has been a long time since I made a report, but I have been keeping a list of developments and issues.
Website: 1) I removed four items from the main menu in the left column that appears on every page of the site. Three of them I moved to the “Archive” tab: District Director Info, District Director Report, and Learn from the Experts. The other one was a link to the ACBL’s Partnership Desk, which the ACBL’s webmaster told me is no longer supported.
2) There are three issues. The Tournament Location option is a custom program that uses a list of the district’s tournaments to create a map. For a while it was broken, but Megahertz fixed it. I removed Cromwell and Sturbridge. I added Providence and Marlborough. I left Mansfield and Hyannis on, but added notes that they were canceled for 2022. This will need to be maintained (using the “Clubs” option in the admin section) when the 2023 schedule is set.
The second issue is the banner, which currently says “Exciting New Event Schedules for 0-2500 –Click Here for Tournaments”. It links the NEBridge.org calendar. I don’t know how to change it. Bob always did this. We should probably be highlighting Providence. After that, I don’t know.
The third issue involves reports from the Regional Director. The DD reports had their own custom option. Should I add the RD reports to this program (and bring it back from the Archive)? Should I create a new tab for RD reports? They are now emailed to members; posting them on the website is less critical than it was ten years ago.
3) The list of winners of NABC and NABC+ events has not been updated since 2019. The source of data was lists provided by the DD. I have not received any such lists since December 2019. What should the policy be for the future?
4) I have decided not to post Winners Boards (photos) for the 2022 tournaments. It is a lot of work, and I won’t be attending one of the three events. If someone else wants to take the photos of winners and solicit photos from the ones that were missed, I will post them. However, I don’t want to do this if the percentage of missing photos is high.
I also decided not to award the Best in Class prizes in 2022. With only three events, all in the eastern half of the district, it did not seem worthwhile to me.
5) Someone should check the conditions of contest on the website. I don’t think that the first five documents on the Conditions of Contest tab have been checked in a long time.
Database: 1) A decision should be made about whether the MySQL database, which I maintain on both my iPower account and my local server, will be used in 2023. If not, a suitable substitute to be used as the basis for emails should be found. The current database includes all ACBL members–active and inactive, living and dead–since 2014. It also contains pretty good records of who attended D25 and NABC tournaments since then. It also has a history of achievement of ranks of D25 members and points by month of everyone.
2) In the past I have received .LZH files from Keith Wells at the ACBL to use as the basis for the attendance (at tournaments) table. He did not respond to my last request. Does anyone know if he still works for the ACBL? If not, from whom could I get these files. I used the attendance tables both for targeted emails and for the attendance breakdowns after tournaments.
Email: I currently create the emails by using a text editor on my PC to write HTML statements. I then use the “Code your own” method to paste the code into MailChimp. As I was writing up the documentation for this process it occurred to me that it will probably be very difficult to find someone is who is both willing and able to do this. MailChimp has a lot of templates for emailing that would presumably be much easier to use, but I have never investigated them because I already knew how to make the emails look exactly as I wanted them to.
If templates are used exclusively, it will affect Sue Miguel’s emails. She sends me an email that looks the way she wants it. I extract the HTML from it and then post it using the “Code your own” method.
Bulletins: I was told that there will be neither a printed nor an online bulletin for the Gala. Eventually decisions should be made about the other two tournaments in 2022.
Documentation: I have documented almost everything that I do in “pages” on NEBridge.org. I have created a spreadsheet that serves as an index to these pages. I have attached a pdf of it to this document. I am confident that by later in the year it will be complete and as accurate as I can make it. I suspect that the person or persons who do these tasks will want to simplify the processes, but whatever process is used, it should be documented, and I think that the format that I chose is optimal, since anyone can see the most current version.
The starting page is 342. It can be accessed with the URL NEBridge.org/pages/342. All pages can be reached from there, but if you want to look at a particular page, the easiest way is to key in NEBridge.org/pages/ppp in your browser, where ppp is the three-digit page number on the spreadsheet for the index.
Communications Committee: I think that consideration should be given to restarting the CommComm in 2023 or maybe sooner. I am willing to serve on it, but I don’t want to be chairman in 2023.
Two regional bridge tournaments in New England in 2021 had been canceled because of the pandemic. The Presidential Regional that was scheduled for February 2022 was also canceled because no suitable site in the southwestern part of the district was available. A new event, which was called the Gala, was scheduled for late May, which was the time that my wife Sue and I had planned to take a cruise in Europe1. We had deliberately chosen the second half of May because, in all the years that I had been going to tournaments, the district had never held an event then.
Curtis Barton.
Meanwhile Curtis was trying to figure out if, as an ACBL Employee, Gary would be allowed to be both webmaster for the district. Curtis finally determined that he could. In early July he asked me to set up a Zoom meeting with Gary, Peter Marcus2, and himself. I told him that I had no idea how to set up a Zoom meeting, and that I was very busy at the time.
The second half of July was dominated by the Summer NABC that was held in Providence. Curtis decided that he needed two people to replace me. He offered one of the jobs to Gary in this email sent on August 10.
The other candidate wasn’t interested. That puts you (Gary) back where you’ve been – my choice for NEBC Database and NEBridge.org Webmaster. If you accept the position we will discuss compensation (Mike gets free plays and some other stuff – not too valuable for you) on a per tournament basis.
I suggest you contact Mike for his write-ups on the efforts. If you accept I will also begin the search for a Communications lead to supplement (not replace) existing efforts.
Communications Lead:
• Voting member of the TSC • Cannot be an ACBL employee • Essentially a volunteer position; may, in the future be compensated with free plays or similar consideration. • This primarily a marketing function with technical considerations as agreed with the NEBC Database/NEBridge.org Webmaster • Coordinates the electronic aspects of tournament advertising and execution • Works with the Database/Webmaster • Edits the Tournament Bulletin as required • May use MailChimp email system to create messages as required.
NEBC Database/NEBridge.org Webmaster • Does not and cannot be a voting member of any NEBC Committee • Can be an ACBL employee • This is a compensated position on a “per tournament” basis • Maintains the NEBC website • Maintains the NEBridge.org database • Works with the Communications Lead and Tournament Coordinator to maintain Calendar
This was by far the longest communication that I had ever received from Curtis. It appeared that some progress was being made. The fact that he was conflating the webmaster and database jobs was, of course, disconcerting. The webmaster job had gotten easier over the years. The database job was quite another matter.
This missive pretty much confirmed my notion that no one wanted to revive the Communication Committee. The “as required” appellation applied to the bulletin position was also ominous.
Peter Marcus.
An email from Peter asserted about the database that “It might be work, it might cost money, but I think we really don’t want to abandon it.” Nobody ventured a different opinion. The question then became where the database would be kept. I did not want other people with administrative authority to sign on to Wavada.org.
I am not sure that my next contribution was helpful, but I did not want anyone to claim that I was not forthcoming about the difficulties.
Now that I think about it, iPower is not a critical element. Assuming that two copies of the database (one live and one for testing/backup/disaster recovery) are used, what are needed are two installations of WAMP (Windows, Apache, MySQL, php) or the equivalent. I used iPower for the live version because I already was using its server for other projects on my personal website, and there was a lot of capacity. WAMP is available as a free download for windows-based computers. iPower uses a UNIX version of the three products, but they do not charge extra for MySQL and php.
Mark Oettinger.
Mark Oettinger, the newly elected (sort of) vice-president of the district, suggested that Sue Miguel could do some of the work of the Communications Lead. No one objected.
Gary officially accepted the job of webmaster and indicated that he and I might be able to meet together at the Ocean State Regional in Warwick, RI, (documented here) scheduled for the end of the month. I responded with the following:
I have created a user profile for you for the admin section of NEBridge.org. The user ID is GaryP. After I send this email, I will send the password in a separate email.
I will be in Warwick for all five days. I will be attending the meetings of the Tournament Scheduling Committee and the Executive Committee. I will have the other evenings free. I will be pretty busy until then.
I have documented almost everything that I do on numbered pages (the ones that have the green menu on the left) within the NEBridge.org website. The starting page for all communications functions is #342. The starting page for webmaster functions is #85. The full URL’s are https://nebridge.org/pages/342/ and https://nebridge.org/pages/85/, respectively. The easiest way to get to them is to go to NEBridge.org, click on “Tournament Results” and change the /3/ to the page that you want. I have attached a spreadsheet that has all the page numbers.
There are wysiwyg tools for editing the numbered web page. It is also possible to enter HTML code. I resort to the latter when the former doesn’t provide what I want. The concepts are pretty straightforward. When I started in 2013 there was no documentation, and Bob Bertoni’s training session only lasted thirty minutes.
I am looking forward to meeting you in Warwick.
I introduced myself to Gary when I played in the side game, but I never met with him in the evening. I did meet Steve Ackerman, a player from Vermont. Mark Oettinger had recommended that I get him involved in the transition. I sent him essentially the same email.
In September Curtis sent Gary and me a short email asking whether I could teach them to use MailChimp. I did not envision either of them using it much, but here is what I responded.
MailChimp is not hard. I will set up a user ID for NEBPres and for NEBWeb. I will send the passwords in a separate email. The steps for using MailChimp are documented on NEBridge.org. I will provide training if necessary. I know nothing about using Zoom for training.
The big issue is what is going to happen to the MySQL database that is used for, among other things, populating the lists on MailChimp. The database currently resides on an iPower server on which I have leased space for about ten years. I am willing to give the php scripts that I have written to maintain the files to the district, but the database and the scripts somehow need to be copied to a server owned or leased by the district. That is unlikely to be an easy task. However, there is a great deal of other stuff on my website on iPower, and I don’t really want anyone else to have read/write access to it.
The other big issue is that Keith Wells, who is now a contractor for not an employee of the ACBL, has not answered any of my emails in five months. His last one said that he was still the person that I should contact in order to obtain the .LZH files used by the scripts that update the attendance table. On the advice of Tim Hill I sent an email in September to tournaments@acbl.org. The unsigned response, with a cc to Keith, said that Keith was still “at the ACBL”.
So, I have been unable to maintain the attendance table by my usual methods. Someone needs to decide whether it is still necessary for the district to maintain the attendance table, on which I formerly recorded who attended each regional and sectional in New England and each NABC. If not, it might not be worth the effort to continue using the MySQL database to keep a comprehensive roster of players, their advancement, their attendance, and a few other things. In that case the whole emailing strategy may need to be rethought. Maybe it could be done with spreadsheets or some other method. To my knowledge no other district goes to so much trouble to target emails.
It is possible to update the attendance table without the LZH files. The alternative method uses the “Master Point Winners” report in the posted results on the ACBL tournament schedule. However, 1) It is both kludgy and very time-consuming because there are no ACBL numbers, and 2) there is no way that I know of to account for people who earned no points at the tournament. So, I have been reluctant to resort to that method.
I am doing what I can to help the transition, but I don’t want to be the one who makes important decisions that affect how the mailings are done in 2023 and following.
The first sentence was a mistake. The way that new user profiles are created in MailChimp is to “invite” other people through an option in MailChimp. They then are sent an email from MailChimp that explains how new users can create their own profiles.
As of this writing in June of 2023, I have still not been able to gain access to the LZH files.
Shortly thereafter someone brought up the possibility of using the Pianola software that a third party had customized for the ACBL When the product was introduced several years earlier, I had looked into this and shared my low opinion of it with the members of the Executive Committee. I repeated those points for Curtis and Gary.
Addendum: The ACBL allows direct but very limited access to its active player database for emails, but there are several limitations that render this approach less effective in targeting. I have not investigated this approach recently, but the limitations that I remember are:
1) You must use Pianola. My understanding is that it does not support images, tables, font changes, and other tricks that I sometimes have used within messages. Both Sue and I use a lot of embedded images.
2) You can only access the records for a limited number of districts/units.
3) The format is, to say the least, unimaginative. It is black on grey.
4) I am uncertain of how much targeting can be done. I seriously doubt that one can target (as I did for NAP) based on the May 6 ACBL roster. I also feel certain that targeting based on attendance or zip code (Cape, for instance) is not possible.
5) The rate charged U126 is four times what we paid, and the last time I looked that rate is still available.
6) Access to the database can only be for the purpose of emailing. If you want to use it for some other purpose, you must keep your own files somehow.
7) I am not sure that Pianola has all the reporting tools that MailChimp offers. People who have complained to me about not receiving an email are sometimes surprised that MailChimp knows whether each email was delivered, whether it was opened, and whether any links were clicked on.
8) A small number of people have provided me, but not the ACBL with their email addresses.
9) I think that if someone unsubscribes on Pianola, they can no longer be reached. MailChimp has the same rule, but because we have lots of lists, we can control the effect. For example, if a club manager unsubscribed to the recent club mailing, he/she would still receive emails about tournaments, letters from the president, surveys, and other types of emails. On the other hand Pianola does support attachments, and MailChimp doesn’t. I have not found this to be much of a limitation, but if we did not have a website on which to post the attachment so that we could link to it, it would be.
Nobody mentioned Pianola for quite a while after that. Somehow someone got the idea that I would host the database for the district. On October 28 I wrote the following to Curtis:
I don’t host the database now. I pay $200 per year to iPower to host it. I know very little about hosting databases. The district could get an account with iPower or some other hosting service that supports MySQL and php and has a way to import databases and programming files. I contracted with iPower a long time ago. I don’t remember why I picked them.
I will help with migrating the database and the scripts over. I don’t really want to support the php scripts, but if you cannot find anyone who knows php, well … I would have to think about it.
If you are really asking me if I would agree to set up user ID’s for others on my iPower account, the answer is no. I have a great deal of other stuff on my account, and I have spent hundreds of hours on it.
So, the first decision is whether it is worth the effort to maintain a relational database. If the district cannot find a reliable source for getting the lzh files, I would be inclined to doubt it. The roster files, which are the source for most of my selections, can easily be downloaded from ACBL.org and then opened in Excel. Someone who is a wiz at spreadsheets could probably do the selections from the spreadsheets. The uploads to MailChimp require csv files, and spreadsheets could–after some slicing and dicing–be saved as csv files for that purpose.
When the above issue has been addressed, one other remains: How many lists on MailChimp will be used and reused? I suggest at least one for presidential communications, one for regional tournaments, one for NAP/GNT, one for clubs, and one for I/N. We now have a very large number of lists–one for every email (as Bob recommended). This has been feasible because the database has a field to flag players who have unsubscribed. I never select these people for any mailing promoting a tournament. Without that field I would need to reuse lists, as I sometimes do now for other types of emails.
If you decide to reuse the lists, you should add fields for masterpoints and rank description so that you can “segment” the lists as required for the email. This is the way that I handled the five emails promoting the 2022 NAP. The only problem is that someone would need to decide whether people who unsubscribed in response to those emails should also be unsubscribed from one of the other lists.
Curtis put the burden on Gary and Steve with a short reply: “We need someone to host our data base, and we need that someone now. You guys are the experts. Figure out what we need to do, and let’s get it done. “
Gary said that he was not a database engineer, but he was an “Excel weenie.” Steve set up a Dropbox for me and asked me to put the database and the php scripts in it. It took me most of a day to do this because a great deal of what is on Wavada.org is related to my blogs, journals, and other projects. Even after I culled those out, the remainder barely fit in the Dropbox, and the company that sponsored it kept sending me emails that I should upgrade my subscription.
Not much else happened until I wrote up the following summary on November 28:
General: All of the tasks have been documented on pages of NEBridge.org. The appearance of a few MailChimp screens has changed, but the work flow has not. All the documentation pages can be reached from https://nebridge.org/pages/342/.
Webmaster: I have given the credentials for the email redirecting to Gary Peterson. I have also set the emails for webmaster to redirect to his email account.
Action item: The ad on NEBridge.org for the ACBL online regional was still there today.
Database: Peter said that LZH files should now be available from ACBL somehow. If so, it is still probably a good idea to keep up the database if someone can learn how to maintain it. Those files can help with both targeted mailings and analysis of attendance at tournaments.
Action item: I will communicate with Peter about how to get the LZH files from the ACBL. When I do, I plan to upload all of the files for D25 sectionals and regionals in 2022 as well as the Providence NABC. I will then submit attendance reports for the Providence and Southbridge regionals and the Providence NABC to the Executive Committee members via email.
The current database is MySQL. The scripting language php is used for maintenance and reporting. I will create a copy of the database, the php scripts (including the Javascript and CSS), and a file of the SQL statements that I have used for lists and other purposes. I will then send them to wherever the new home is. I will also help with the migration as much as I can.
Action items: If the database is to be continued, 1) Who will maintain it and use SQL to select lists for mailings? 2) Where will the data and programs be stored? The system can actually be run on any Windows or Unix computer that has the free download WAMP or XAMP, but I chose to run it somewhere that provided support, which I have used four or five times per year. 3) Will the person who manages the database also manage MailChimp?
MailChimp: Policy decisions need to be made about how many lists will be used. The issue is how to handle “unsubscribes”. If a person unsubscribes from one list, should they simultaneously be unsubscribed from all? This will not happen automatically on MailChimp, but there is an “OK to email?” field on the database. The “actives” view of the players table, which I often used for selections for email lists, eliminates players with an N in this field or any other disqualifying information.
Action items: Who will manage the site? What will the workflow for new emails be? Will there be any reporting?
Email composition: Sue Miguel.
Bulletin Editor: I have copies of all the ones that I have done. I can send in odt or word format.
Action items: Is this worth doing? Who will do it? Will we resume using online bulletins?
This email generated a lengthy thread of responses. Curtis established the parameters:
Mike has done his usual great job in laying out the tasks ahead. I will take the Bulletin Editor3 task for Southbridge 2 (Mike: please send me the last Bulletin in Word format, please.)
Who will take on the rest of the effort? Please advise soonest.
I sent a copy of the Bulletin that I had created for the Optical Regional in 2022 to Curtis.
Curtis sent the following to Steve Ackerman and Neil Montague, who had expressed some interest in handling the emails:
We need a Mailchimp email expert (or maybe two!) to do the email parts of Mike’s current job. You both are great candidates for this. Any interest? Note: this will, in effect, make you a part of Sue’s marketing campaigns. It’s fun.4
Neil told Curtis that someone would need to show him how MailChimp worked. I invited him to create his own account and wrote:
MailChimp is not difficult. I have documented everything that I do in it on the NEBridge.org website, and the MailChimp site has very good FAQ’s and support when one needs it. I figured it out with no training whatever.
The bigger issue is whether to continue using the MySQL database as the source for creation of lists, and, if so, where it will reside.
Curtis wrote that Neil would officially become the MailChimp person and that Sue Miguel would compose the emails. Steve attempted to address the database issue.
As far as the database goes, I’ve taken a look at the LZH files that ACBLScor uses to update its database. Unfortunately, it only ACBL numbers and Points, not names and addresses. We would need more information than that to maintain the database. Another option is Pianola. I understand they are pricey, but it might be possible to work out a deal with them. https://www.pianola.net
I could not let that go unanswered.
I use four sources of information for the database: 1) Once a month (on about the 7th) I download the entire ACBL roster, which has almost all the census information on all active ACBL members; 2) The ACBL sends Webmaster@NEBridge.org a list of the players who advanced in rank during the previous month; 3) The LZH files for attendance at tournaments; 4) Individual maintenance when I learn something such as a nickname, a new email address, or an unsubscribe. Here is what I have for each player:
I described the problems with using the ACBL’s program that uses Pianola on a previous email. I will look for it and resend it if necessary.
This exchange generated an overly optimistic assessment by Mark Oettinger that showed praise on all the participants. No emails were exchanged in December except one from Curtis that asked me how much I would charge to continue to send out the emails “for one more month”. I said that I would certainly continue to do it if it was necessary. In actuality I sent out all of the emails in the first five months of 2023.
In January Neil wrote this to me: “I think I am supposed to send out the e-mails to the district via MailChimp. I have an account but since I’ve never really used it before, some quick help from you would be appreciated.” Neil was referring to the computer-generated emails sent by BridgeFinesse.com to players who had advanced in rank. I explained to him that he did not need to get involved in this process.
On February 11 Curtis notified me and the other participants that there would be a Zoom meeting to discuss the succession issues. He then wrote that Peter would send the invitation. At some point it was changed to an in-person meeting at the Presidential Regional in Southbridge. That gathering was never canceled, but it did not happen.
An email that I received from Sue Miguel got my goat. Here is what I sent to everyone on the Executive Committee.
In November of 2021 I gave notice that I did not want to be involved in precisely this type of thing–promotion of online gold point events, which I am convinced will be the death of regional tournaments. I have not seen one inch of progress in removing this responsibility.
I will send this out, but I AM PLEADING that the district relieve me of this responsibility. It makes me furious to be promoting this sort of thing.
Curtis sent me an email that said that Sue should have sent the email to Neil instead of me. I sent out this email and several more over the course of the next few months.
Neil sent me an email on March 8 concerning an email that he had received from Paul Harris, the president of EMBA. He wanted to know the details of the district’s contract with MailChimp. I answered the inquiry with the following.
MailChimp charges D25 by the number of emails sent. Back in 2015 or 2016 Bob Bertoni negotiated the purchase of 2 million email credits for $2500 in a “pay as you go” plan. We had to purchase that many to get that rate. At the time we had no limits on the number of lists or the total number of contacts. We have about ninety lists (but they won’t let us create any new ones) and a very large number of contacts. In the old days I built a new list for each version of each email, and I had roughly seven or eight versions for each tournament.
808,020 credits remain. I am not sure that MailChimp still allows pay-as-you-go plans. It appears to me that it now sells four or five tiers of plans that require a monthly fee based on the total number of contacts. Each has other limitations as well.
In my opinion MailChimp’s best feature is that it allows you to “code your own” emails in HTML. It is much more time-consuming to do it that way, but you can–with a few small exceptions–make the email look exactly the way that you want it to. Of course, you have to be familiar with HTML and how email clients (as opposed to browsers) interpret various tags. The only thing that I have never been able to do is to get Outlook to show correctly a caption for an image.
Without the “code your own’ feature I do not know how anyone will be able to create the kind of emails that Sue Miguel likes to send. She creates the emails using a program on her Mac and sends me the finished product. I extract the HTML and make a few changes to fit MailChimp’s requirements.
By the way, MailChimp is now owned by Intuit, the QuickBooks company.
I know nothing about Constant Contact.
I have been promised that I will not be required to send any more emails, but the meeting that was scheduled for Southbridge to determine who would do it and (more importantly) how was never held. Then there was supposed to be a Zoom meeting about it, but it never occurred either. At this point I do not know whose responsibility it is to find a way to continue. I am pretty sure that Curtis does not want to hear any more about it.
Another Zoom meeting was scheduled for March 30 at 8 p.m. Peter sent out the following email at 6:56 a.m. on that day to the people scheduled to attend the 8:00 meeting and a few people from the Connecticut Bridge Association (CBA).
I just attended a webinar (not sure if any of you did, but I did see Ken there) about their new marketing program, sending out emails, and using Pianola. I don’t know enough to know if this is any good, but, unlike a lot of what ACBL does, it actually looked at least presentable.
One obvious benefit is an immediate access to ACBL data (email addresses, masterpoint holdings, etc.) without having to update them ourselves. A downside, to the extent we do it, is that it doesn’t seem to include information about tournaments attended though they said that could be added.
The tools for developing emails did seem reasonable and it does have the ability to include attachments, like a flyer.
Obviously, one issue is cost. I know, when Bob Bertoni investigated this, we ran from Pianola because of cost. They addressed this and said they are cheaper than MailChimp (what they compared themselves to), though they talked about buying 10K or 25K Mailchimp credits. If I remember correctly, D25 bought something like 250K, which was an upfront cost (almost like a capital cost, buying new equipment) and then it lasts for years.
Anyway, I do not have the technical expertise to make comparisons. So, my questions are
1) They recorded the webinar and are offering a masterclass in developing emails/marketing next Tuesday (for about an hour). I will forward the link to the recording and the masterclass if anyone wants to hear it or sign up for the class. I will not sign up, I don’t have the background to make an informed decision.
2) Where are we with MailChimp credits, i.e., are they about to run out or do we have years to go?
3) They are setting up credits for each unit and district and accounts to send emails will be done individually, i.e., a unit or district says who should have access and they will get their own login, not done with everyone in one organization sharing the login. But, is there any rationale to considering setting up credits for the units and district to share, as a way of lowering costs, particularly for smaller units?
I am not looking for answers, since I wouldn’t know how to evaluate them, just asking questions. We can discuss more tomorrow on the ZOOM call.
Will send out the info from them when I get it.
I watched the webinar later, but I wanted to provide answers to Peter’s questions before the Zoom meeting.
I could not attend the webinar because of a medical appointment. Incidentally, the message announcing the webinar was composed using the new tools. The last word or two of every line on the message was cut off when I opened it in Outlook. I tried changing the width of the window, but it did not help.
D25 bought 2 million credits from MailChimp. Over 800,000 still remain. Attachments, especially ones with images, use up a lot of band width. Requiring links rather than attachments is the main reason that MailChimp delivery is so fast.
I have never used Pianola, but I know where I ran into problems with MailChimp. Some of my questions are:
1) How are unsubscribes handled? If someone unsubscribes to an email sent by one user will other users still be able to reach them?
2) To which districts would we be allowed to send email?
3) Can pre-formatted emails like Sue’s be sent or must they be redone in Pianola’s tools?
Curtis took notes at the 8:00 meeting and sent them to the participants. I have posted them here. It is worth discussing his three “Takeaways”.
“Peter will transfer Mike’s data to a new source.” In fact, I sent an up-to-date copy of the database to Steve. Peter had nothing to do with it.
“Henceforth we will use Mike’s data from Peter’s source for emails and the like.” It was not until May that Steve’s copy of the database was available. In actual fact, the audience that I had been using on MailChimp was still used through the end of June. However, Neil did successfully process a couple of Sue Miguel’s emails in May and June.
“Peter and Steve will attend the Pianola Master Class to determine whether we can easily port the current system and data to that (ACBL) system.” I don’t think that anyone involved in the transition process ever attended the Pianola Master Class.
Peter, with whom I had a bizarre contretemps (described here) earlier in the year, recognized the crux of the problem in a friendly email:
I understand that Mike, who has been so good to do all this for us since forever, and had announced his departure as of the beginning of 2023, is still involved and really, really “wants out.”
If we need help to actually move this to final migration, I think we should consider actually getting a professional in this kind of work to help/do it for us. Even if this group has the skill (and I don’t), finding the time can be a much bigger problem, and, if we have to pay for it, so be it. We could speak first to Megahertz5, to hire them, and, failing that, find someone who could get it done. I don’t think their geography matters though, unlike the ACBL, I would suggest we don’t save money by using IT contractors from Poland.
Curtis favored a different approach:
Here’s what we can do to get Mike OUT of the loop, at least formally.
1) Neil: if you can take Mike’s stuff for storage, please do so.
2) Gary/Steve/Neil: please discuss this among yourselves, and determine whether we should take Peter’s suggestion and hire Megahertz to set things up. Let me know what you decide, and I’ll get it approved.
Then let’s finish this.
Steve immediately reported that he had a copy of the database, and he would find a place to put it. His email on May 3 listed the progress that he had made.
I have uploaded Mike’s database to a server on google as I had some issues attempting to sign up at Oracle.
I’ve created user accounts for everyone on this list. To log in, use your username portion of your email, and the number you enter into the bridgemates (so no letters).
I have updated the masterpoints based on the April version of the MP file available to ACBLScor. I understand that in the past we were able to get a more complete database listing from ACBL, but I don’t know who to contact for that.
Neil & Gary, let me know if you need help generating the queries to populate your mailchimp lists.
A few thing that he wrote were not quite accurate. Here is what I replied:
On your MyACBL page do you have a tab called “Member Rosters”? It should be right below “Ribbon”. If not, I think that either Curtis or Mark Aquino can designate you to have access to that feature from the ACBL.
A new roster will come out on 5/7 or maybe 5/8 since 5/7 is a Sunday. I have a list of email addresses that have unsubscribed in the last year or so. The “OK to email” field for all of them should be set to N. Should I send this to you, or is there some way that I can do it?
After I sent another email for Sue, a player replied with a request to change her email address. I forwarded it to Steve. He replied with some good questions.
Does the normal procedure include asking the player to make sure they also update their email with ACBL? I suspect that when I update next week from the roster this email address may be incorrect if the player doesn’t also notify ACBL.
In addition, I updated the player database to flag not to email the addresses you sent me. However, I found about 20% of the addresses were not in our database. I’m assuming these addresses may not be active ACBL members, or they are for some other list than D25? I’m attaching them for your review.
I was happy to respond to this. It indicated that someone was finally getting into the nitty gritty of the database.
When they give me a new address I also change the “email source” to Player. I should have told you this. My program for processing the the new roster does not change the email address unless the email source is ACBL.
Either the addresses were changed, or the players were added to the database after I sent it to you, most likely the latter. So, after the database is next updated, the update of the “ok to email?” field should be run again. Should I change the email that receives messages about unsubscribes to some other account? I received notice of one more yesterday.
This is only important if a different audience is used for a future email. As long as the audience that I have been using is employed, the fact that they unsubscribed from that audience will prevent them from getting any more emails.
A few days later I sent the following to all of the people involved in the transition.
1. A new roster came out over the weekend. Is there a plan for updating Steve’s copy of the database?
2. One more player has unsubscribed, carl_palmer@yahoo.com. Should I change the owner of all of the audiences (Mailchimp word for mailing lists) so that someone else gets the emails that indicate such changes?
3. Neil, when Sue has another email to send out, do you want to try to do it? NAP qualifiers and Nashua will probably be promoted soon. Since we have not gotten access to the .LZH files, they can all be sent from the audience that I have been using (2209_Southbridge_D3_D24_D25) for the last year, but a new selection should be made from the database to update it. Then already defined “segments” of the audience can be used in the definition of the mailing. If necessary, it is easy to define new segments. That audience includes fields for rank description, masterpoints, and district.
4. I have a folder of files with SQL statements that I have used in the past. I would be happy to share it.
Neil Montague.
Neil said that he would try to send out Sue’s next email, which arrived in my Inbox that same day. Most of my subsequent conversations were with Neil, who had told me that he was very familiar with SQL and had extracted HTML from emails.
Sue has just sent me an email that she wants sent to potential players in Flight B of the NAP.
I will forward it to you. It contains formatted text and an image with a link on it. It does not have a width, but I always set the width to 600px. The link she provided should work, but the image must be uploaded to MailChimp. Sue does not like her emails to have the masthead, but this one is signed by Peter Marcus. So, I would add the masthead at the top. I have enclosed an HTML file that has the width and masthead set. You should be able to paste the text (after removing the instructions in red) into the HTML file. Then find the image (<img) tag and whatever divs or spans are around it. After the physical image (which I get by using Prt Scr and then cropping in an image editor) has been saved as a file and uploaded to MailChimp. The “src=” in the image tag must be changed to the URL on MalChimp. An alternative is to ask Sue to send you the image in a jpg and then upload it.
I almost forgot: the image tag has style=”float: right” in it. Since Microsoft Outlook does not recognize that, I always add align=”right”, which it does recognize. Incidentally, the width in the HTML is set in a table because that was the only way that I could get Outlook to recognize a fixed width.
This is all described in the instructions in detail with pictures on NEBridge.org. The instructions begin on https://nebridge.org/pages/345/. You may very well be able to do all of this using one of MailChimp’s many templates. I have never tried that.
This afternoon I updated the audience (2209_Southbridge_D3_D24_D25) with the data from the latest roster. The SQL statement that I used was:
select familiar_name, last_name, email, name_town_key, rank_desc, masterpoints, district from actives where district in(3,24,25) and ytdpoints >= 1 order by last_name, first_name
It will be necessary to define a segment of the audience that is limited to records in which the district is 25 and masterpoints are less than 2800 or 2900. The limit is 2500, but the check is made against the database as of last August. It would be tricky to get that because there might be people who were not on that roster (late with dues or other reason) but are now eligible. It seems better to annoy people like me who are not actually eligible than to miss some who are.
I should be in most of the day.
Neil, who was still gainfully employed, said that he would work on it over the weekend. He did. He wanted to do the project from scratch, which began by making sure the list (“audience” in MailChimp) was up to date. I was happy to explain MailChimp’s concepts of audiences and segments.
In olden days I created audiences for each email. That made sense when other people (president, I/N director, and district director) were also using MailChimp. If they unsubscribed because of one of their emails, I did not want them to have automatically unsubscribed from mine. In addition I was sometimes using MailChimp for other purposes than event promotion (emails to clubs and for the Best-in-class competition). Furthermore, I also sent to people who had attended New England or NABC events, and the selection was too complicated for segments.
In the last year all of the emails have been composed by Sue, I no longer have access to the tournament attendance data, I did not contact the clubs, and I stopped doing the Best in Class. So, I have been using the 2209 audience for every event. It includes all active players in D3. D24, and D25, and I have updated it every month with the SQL statement that I sent to you. I had previously added the masterpoints, rank description, and district fields so that I could use simple segments to select from this audience for emails for both regional tournaments and Grass Roots qualifiers.
Peter is still, at least in theory, working on getting access from the ACBL to the LZH files again. If we had them, we could update the attendance table as before. This would allow us both to send emails to more people with some likelihood of attending and to evaluate our tournaments better. It would, however, necessitate recycling some of our previous audiences, of which there are 89. MailChimp no longer allows us to create new audiences.
I sent the following to Steve and Neil:
All the “unsubscribes” that I sent to Steve had unsubscribed from the 2209 … audience that I have been using for the last year. When I updated the audience last Monday I selected from the actives view, which excludes anyone with N in the OK to email field. It would not matter for the current email project because they would all be excluded by MailChimp anyway. It is not possible (as far as I know) to send an email in MailChimp to someone who has unsubscribed from the audience used in the campaign.
I got the list of unsubscribes by taking the “export” function in the audience section of MailChimp. It sent to my download folder a zip file that contained three csv files: subscribers, unsubscribeds, and cleaned. The last had email addresses that had repeatedly bounced back. These files all have a large number of fields. I deleted all of the columns except the email address from the unsubscribed file and sent it to Steve. Since I have been using this audience for many emails, and I have previously run this procedure to change the ok to email fields, I am sure that a good number of those on the unsubscribed file already had the ok to email field set to N.
My phone number is 860 930 8784. I am scheduled to play bridge at the Hartford BC on Saturday. I will leave my house at noon and return a little before 5. I have no plans for Sunday, but I wake up early in the morning and then take naps during the day.
I was actually a little excited about Neil taking on this project. It would have been much better if I had been next to him when he did it, as I usually was when I installed a new AdDept system at a client’s. He wasted a lot of time trying to clean up the HTML that had been generated by the software product that Sue used, and some of the things that he did made it worse. He sent me a test copy and an email with the following questions.
I think I have completed the work necessary to send out Sue’s e-mail but I have a few questions:
(1) I thought I put the code into centering the image at the top but it’s not centered. My HTML experience is minimal and from a few years ago, although I did successfully embed the link that Sue wanted in the image. The instructions talk about having text appear when someone is using an e-mail client that doesn’t support images, but when I did it, the text always appeared which isn’t what we want. Do I need to worry about this? If so, let me know what to change.
(2) I followed your instructions of pasting your e-mail into Outlook and saving the source and pasting that into Mailchimp. There are a lot of tags that probably don’t need to be there but probably some of them do. Should I not worry about this or should I eliminate the ones that don’t really belong. As both you and the instructions mention, different e-mail clients require different tags so I can’t really go by how it looks on my machine.
(3) The next e-mail you receive is the test e-mail. I sent it to myself first and verified that I did the href tag correctly (I have experience doing that as we convert statutory references in the law to links to the legislature’s web pages when the Massachusetts budget gets signed so I actually have done this before.
(4) Finally, can you verify that I did this all correctly? The segment should be fine and you shouldn’t have any trouble finding this new campaign.
I looked it over and then sent Neil what I had discovered.
1) The image at the top should be the banner, which was in the HTML that I sent you. It should NOT link to the flyer. The Chicago image should be where Sue placed it. I separated it out on its own line in the HTML editing screen. There is already a link around it. I am not sure if it works. You must change the src= on that image to that of the one that you used at the top. Don’t change any of the other attributes, but add align=”right”.
Also take out lines 8 and 9.
2) The tool that Sue uses inserts a lot of extraneous tags, but I never worry about them. I am worried about the extra line feeds. We need to figure out where they came from.
3) Make the above changes and send me another test. When I say that it looks OK, send a test to Sue.
Neil made some changes and sent me another test along with the following email.
I think I made all of the changes and I eliminated the “excess” html code – at least I think it is excess. I put <br> tags in to force line breaks in the right place. I’m getting three errors (code turns red) but it doesn’t seem to be causing a problem. If I remove the body tag, then the text only goes half way across the page. Please take a look. I also am sending you the test e-mail now.
His remark that “the text only goes halfway across the page” was a reaction to the code that set the width of the email to 600. I looked at the entire campaign more thoroughly this time. Here was my reply.
I had not checked the segment before. I noticed this morning that the total number selected was roughly twice what I expected. D25 has about 6,000 members. The audience also includes D3 and D24. Here is how it currently is defined:
2. From section: As it is,the replies will go to Gary (webmaster@nebridge.org). That should probably be changed to inchair, but Sue may want the replies to go to Peter. It is her call.
3. Subject section: I always have copied the subject from Sue’s emails and pasted it directly into the subject line. That would put it in all upper case. I don’t know if it would increase or decrease the number of people who open the email, but she gets to make decisions like this now.
4. Content: I removed the <html, <meta and the second <body tag. I put “Folks,” inside a <p tag.
On the second <img tag:
I removed align=center and replaced it with align=right. I know that was what she wanted because her original source said style=”float: right;”. I also replaced width=500 with width=400. I also added a ) at the end that she forgot.
After this I expected the test email to look like what Sue sent me, but it doesn’t. This is because you removed all of her <font tags.
You did a lot more work than was necessary. I am sorry that I did not describe this to you very well. Basically, Sue’s email was fine. It was not necessary to remove all of the extra stuff that her program puts in, and, in fact, those font statements were necessary to make it look the way that she wanted.
The only changes that I usually make are:
1) Start with my frame.html
2) Add the banner if necessary
3) Find all of her <img tags: upload the physical image or find the URL if it is already uploaded, change the src= parameter to the location on MailChimp, and add align=”right” if she used <style=”float: right”. By the way, it would make things easier if she sent the image as a .jpg file in addition to the one that is embedded in the message.
In this case the image itself is no longer showing up in my copy of the email that she sent. We may need to have her send it again. I decided to replicate the campaign you made, and show how I would have done the content. The campaign I created is titled 2023 Flight B GNT (Mike’s content). I hope that this makes things a little clearer. I do not understand why Sue’s original image is no longer showing up in the email that she originally sent. I would like to see what her image looked like in Outlook.
Neil replied in detail:
1. Sorry about that with the segment. I have added the criteria that the players have to be from district 25 and now there will be 5466 recipients which is about what you expect.
2. I’ll ask Sue who she wants the from to be. I guess Gary is the default but obviously we can put whatever we want in that box.
3. I’ll ask Sue whether she wants the subject in all upper case. I was taught that all upper case is “yelling” although it probably doesn’t make a difference whether it is all caps or not. I agree with you to defer to Sue on this.
4. There still were some red tags (errors) when I opened my version of this which you edited for me. However, I added a few more tags and close tags at the top and that seem to fix the problem without changing anything.
5. I added back the font tag towards the top. The font appearing on my computer is Helvetica 11 when I put the tab back and when I look at the original e-mail you sent me which was Sue’s e-mail. Yesterday, my version was sending it in Helvetica 10. As you know, fonts are at the mercy of what is on the users computer so what you are seeing might not match what I am seeing. I am looking at these in Chrome.
6. Your version of the e-mail is doing what some of my previous versions did which is only going half way across the page for the image at the top and all of the text. My version has the image at the top the same as yours but the text goes across the page entirely. I think that’s what we want, right? Your change to the Chicago image pushed it to the right and has the text wrap to the left. That’s not what came across in the original from you but I think it looks good your way. I guess I’ll find out how much Sue wants these e-mails to reflect “exactly” what she sends. Not sure what you mean when you say the image from her e-mail disappeared? So we can proceed one of two ways. First, I am sending you my updated campaign test e-mail. If that looks good to you, I will send it to Sue with the question for her from above. If it is still problematic, I guess we can use your version but I will ask Sue about the width issue since it looks weird only going half way across. If it is easier to talk, my phone number is 617-771-2527 if that is how you would like to next proceed. Looks like we’ll get this done today which is what I told Sue.
Our conversation ended with my reply:
3. I am virtually certain that Sue wants the subject in uppercase. When you talk with her, I would not mention about “yelling”. I was taught the same as you. I avoided all-upper case when I wrote emails or anything else. You also should probably ask her about the banner. She did not like it on the ones that she composed, but this one was mostly written by and signed by Peter.
4. The width of the email that I composed was 600 pixels, the standard size of an email window and also the size of the banner. If your window is wider than that, it might have seemed strange that everything everything wrapped at that spot. The 600 px setting was set in both the body and the table. Some email clients respect the one in the body, but Outlook only respects the table. So, if you closed the <body or <table at the top, it would be wider than 600, as it was in Outlook on the test you sent me.
5. On Outlook the font is now Calibri 11. On my version it was Arial 16, which was what was specified in Sue’s. Maybe my eyes were deceiving me, but this morning Sue’s original email had the word image001 where the second image was before. The computer on which her image was stored must have been down; the image is back now. It is smaller and has slightly different writing on it than the one whose URL I gave to you. If I had this to do over, I would try to use it or at least set the width to around 320.
What you sent me is, in my opinion, perfectly fine. You should see if Sue agrees.
Going forward (if you are still game) I advise using the method that I proposed in the replica. I can do one of her emails in about a half hour, and it always maintains her fonts and positions her images where she wants them. Sometimes in the middle of an email she likes to change the font size, color or even the font itself. The only mistake that I have made is failing to find an image that was down at the bottom of an email. If the src= parameter is not changed, it does not appear in the MailChimp version.
You also might want to investigate using a template. When I started, I had several years experience at writing emails in HTML, and I hated the restrictions of the templates.
A few security issues still remained, but the email went out on time. In a few days the security issues were resolved. I had to change the owner of the audience. That will probably need to be redone every time that a new audience is used, but since Neil has been designated as the owner of the account, that should not be difficult.
At the end of the Executive Committee meeting on June 24 in Nashua Neil button-holed me to assure me that he would handle Sue’s emails the way that I recommended. He seemed to enjoy telling me about how he had dealt with the issues. I did not voice my primary thought, which was, “Better you than me.”
After the email went out Neil asked me about the fourteen bounce-backs that were reported. I explained how MailChimp handles them:
The ones that have bounced will have a status of “cleaned”. I generally do not worry about them. They will no longer be sent emails by any campaigns in this audience. If you recycle an old audience for new emails and select them, they will be set to subscribed unless they were already unsubscribed or cleaned on the audience that you archived or deleted. If the first mailing bounces, they will be set to cleaned forever.
Just a reminder: the audience has one record per email address. The database has one record per ACBL number. A lot of players share email addresses.
There is a field on the players table called email_rejected. I have not kept this up, but if you wanted to, you could export the audience. One of the csv files in the zip that it produces will contain all of the cleaned ones. That could be used to make the database more accurate. However, if they later provide the ACBL with a new valid address, that one will appear after the next monthly update. The email_rejected fields are NOT currently automatically reset by the monthly update program. So, the email_rejected field would not be accurate.
The last issue (so far) was that Sue wanted an NEBridge account for TheFairyGOLDMother. I turned this request over to Gary Peterson, to whom I had provided the credentials for the software that redirected the emails. He had lost the password. I sent it to him again.
1. This trip did not come off as planned. However, I did go on a cruise, as is thoroughly documented here.
2. I am not sure why Peter Marcus, who was the principal tournament director for the district was involved at all. Perhaps Curtis thought that because Peter had worked for DEC, he would understand what I did.
3. No Bulletin was produced for the Presidential Regional, the tournament to which Curtis referred. I had produced the Bulletin for the Optical Regional in November. Thereafter the Bulletin, which cost to district $100 per tournament, was considered too expensive to continue after an informal email poll of members of the Tournament Scheduling Committee.
4. Over the years I sent out perhaps twenty email messages for Sue Miguel. I do not remember that any of those experiences was what I would call fun.
5. Megahertz Computer was Bob Bertoni’s company. In theory they supported the district’s website, but it was difficult to get them to respond to problems and questions.
If you are not familiar with competitive duplicate bridge in North America, you may wish to read the entry posted here first.
Because of the threat of COVID-19 only two bridge tournaments were held in all of New England in 2021. Both were three-day sectionals in Watertown, MA. 114 people won masterpoints in the first one in October. 178 people won points at the Holiday Regional in November. This was better, but still unspeakably bad attendance. In the last tournament held in Watertown in 2019 exactly twice as many people won points—356.
The tournaments in Watertown were run by the Eastern Massachusetts Bridge Association (EMBA). I was not a member, and I attended none of the three tournaments listed above. However, I was a member of the Board of Directors of the Connecticut Bridge Association (CBA), the “unit” for the state of Connecticut. The CBA ordinarily held six sectionals per year. Two of them were restricted to players with less than 199 masterpoints.
The June Tournament: I am pretty sure that the unit’s official bylaws required that the final decisions about the scheduling of tournaments be voted on by the board of directors. I can say without fear of contradiction that no such votes were taken between March 8, 2020—the last day of our last pre-pandemic tournament—and June 2022. In point of fact the board did not meet at all during that period. We did not even have a Zoom meeting.
Somehow a decision was made, probably after consultation between President Frances Schneider and Tournament Manager Cornelia Guest, to hold a three-day tournament on June 3-5, 2022 at the St. Barbara Greek Orthodox Church in Orange, CT. The schedule was essentially the same as used in 2019-2020. I don’t know who, if anyone, approved the date. The Rhode Island Bridge Association (RIBA) held a tournament the same weekend. The district was supposed to prevent conflicts like this, but someone evidently fumbled the ball.
The first notification of the tournament went out on May 8. Here was the text of the email.
Dear Michael,
CONNECTICUT 2022 SECTIONAL
June 3 – 5
St. Barbara Greek Orthodox Church
480 Racebrook Road Orange, CT 06477
See the attached flier for tournament information.
In my opinion the notification should have been sent earlier, and more effort could have been put into content of the email. For over a year the people whom we needed to attract had been paying only a few dollars to play bridge. Persuading them to return to face-to-face play and pay a lot more would require more effort than this brief announcement displayed.
As usual I sent an email to dozens of my partners past and present, but I only one responded to the invitation to play in Orange. Sonja Smith said that she could play with me in the pairs games on Saturday. She was a very good player, and I knew that she and her husband Chris were planning to move to North Carolina before the end of the summer. So, I jumped at this chance to play with her.
I was also committed to making the trip to Orange on Sunday if only to attend the board meeting that had always occurred on Sunday morning before the Swiss teams game. Chris brought Sonja to Exit 38 on I-91, and I drove the rest of the way. On Sunday I drove myself. I planned on offering to play if they needed me.
I was quite excited at the prospect of playing in duplicate bridge tournaments again. During the drive to the tournament Sonja and I discussed our convention card. We agreed on a set of conventions that was much reduced from what we had played the last time that we played together. I had pretty high hopes that we could do well.
Sonja Smith.
I was not expecting the large crowds that the unit’s sectionals had been experiencing before the pandemic, but the turnout was still disappointing. The open pairs had only thirteen tables, and the 299ers had to play a three-table Howell. Friday had been even worse. The Open Pairs had fourteen tables in the morning and twelve in the afternoon, but there were not enough 299ers to play in either session. Their games had to be canceled. They either had to go home or play against the Grand Life Masters.
Sonja and I had some difficulties in the morning. Most of it was my fault. The competition, as expected, was very good. They avoided mistakes and took advantage of ours.
In the afternoon, however, we rallied with a score of over 62 percent, but that was only good enough for fifth overall out of twenty-six. Still, we both had a very good time, and we returned home with a couple of silver points.
Jan Rosow.
The Sunday meeting was the usual frustrating session. Everyone was morose about the attendance, but only Jan Rosow had a workable suggestion for improving turnout. She suggested changing the upper limit on the limited game to 500 points. We all agreed, and Cornelia was directed to arrange for a sectional in October.
The other main outcome of the meeting was to appoint a committee to prepare a slate of new board members. I managed to avoid participating in that endeavor. Frances had been president for much longer than she expected and was obviously ready to pass the baton to someone else. In fact, she had asked me if I would do it. I had to decline because of commitments to the district.
After the meeting we were all pleasantly surprised to see a fairly large group1 ready to play in the Swiss. Sixty-seven people were waiting to play. John asked me if the offer to play still stood. I said that it did, and I played a very simple card with him as my partner. Our teammates were Barbara Federman and Jim Levitas, who were from California2. She was an experienced player, but he had less than ten masterpoints at the time.
We entered here for both tournaments.
We bumped around the middle of the pack until round six out of seven, which we won with a blitz. In the last round we met an A team that was much more experienced than we were. We would have won if not for the last hand that John and I played. Debbie Benner stretched her nineteen-point hand to open 2NT. Her partner, Art Crystal, who had over 5,000 points, had passed in the first round, but he jumped to 6NT.
The cards sat favorably, and Debbie was able to bring home the slam. At the other table Jim and Barbara did not bid as aggressively. We lost the match by one point.
We won the B strat, however, with 81 points. We also tied for fourth in A, which was very good for a patchwork team. I was very happy with the 6.7 masterpoints that I won in just two days of work. In fact, the drive home was probably the most pleasant experience that I had had in Connecticut since the start of the pandemic.
The board’s reaction to the first sectional: Treasurer Cindy Lyall released a report on the financial hit from the first sectional on June 21.
As requested at the Board meeting, please find below an accounting for the Orange Sectional Tournament that took place from June 3-5, 2022. A spreadsheet version will be included as part of my next Treasurer’s report. If you have any questions in the meantime, please feel free to reach out to me or Cornelia. Unfortunately, the loss from the tournament was just over $4,000.
Thank you,
Cindy
Revenue:
Table Receipts: +$4,984 based on 89 tables (26 on Friday, 29 on Saturday and 34 on Sunday)
ACBL Related Expenses:
Less Fill ins: -$112 Less Tournament Director’s Hotel Accommodation (3 nights): -$631.35 Less Tournament Director’s Per Diem: -$258.75 Less Tournament Director’s Fees ($210 per session): -$1260 Less Sanction Fees: -$281.88 Less ACBL Duplicated Hands: -$32 Less Sectional Surcharge: -$180 Less Caddies, Clocks, Supplies, Boards, Bridgemates, Predups, Hand Records, Free Plays, Pizza: -$935.23 Plus amount Paid to ACBL: +$30.21
Net: +$1323
Additional Unit Expenses:
Cornelia Stipend: -$250 Gene Remuneration: -$750 Snack Expense: – $266.28 Marketing: -163 Venue: -$4160 (Space $3000, janitorial service $700, Table rental $210, security deposit $250 which will be applied to next event)
Total Additional Unit Expenses: -$5,589.28
Loss of $4,266.28 – Please note that the $250 security deposit for this event has not been returned as it is being applied as a deposit to our next event, as such the “loss”for this event is $4,016.28.
In early September the second sectional was announced in the same pedestrian manner as the first. I sent the following email to all board members:
I see that in Orange the limited games have been expanded to under 500. By my calculation this increases the target audience (for unit 126 and 188) from 2235 to 2607. That might help, but it might also reduce the open attendance if people drop down.
Are we doing anything to attract the under-500 group? Many of these people have never played F2F. I propose that someone arrive a half-hour early each day and conduct a lesson in the mechanics of F2F play: bidding boxes, BridgeMates, alerting and announcing, how to avoid leading out of turn, how to prevent your partner from revoking, etc. I will volunteer to create a syllabus and do it on one of the days.
I also think that we need to send two sets of emails targeted to this group, one this week and one in two weeks. If this is already planned, fine. If not, I will volunteer to do it.
Have fliers been sent to the clubs? I have not seen one at the Hartford Bridge Club.
If we don’t want another financial fiasco, we must act soon.
I sent two emails to players in Connecticut and Westchester County, NY. I then sent the following email to board members.
I have attached three things. On 9/16 I sent Email1 to 1,600+ players from CT and Westchester. 64.8% of them opened the email, and 1.3% clicked on the link to the flyer.
On 9/30 I sent Email2 to the same people. 56.3% opened it, and 2.2% clicked on the link to the flyer.
In the emails I mentioned that “an experienced player” would be available on Friday and Saturday to explain the differences between F2F tournament play and online play. The attached F2F Outline contains a list of things that I could think of and a full-page picture of a Bridgemate. I can be there both days. If anyone wants to help, I would appreciate it.
Email1 can be viewed here. Email2 can be viewed here. The F2F Outline is posted here.
Peter Marcus.
During the period between the tournaments the unit’s nominating committee came up with a list of candidates for the vacancies on the Board of Directors, but the information was promulgated to neither the membership nor even the board. Peter Marcus, of all people, would be the new president. Phyllis Hartford would be vice-president. There would be five new members: Phyllis plus Roger Caplan, Linda Green, Linda Starr, and Debbie Prince. This would give the Hartford Bridge Club five members of the board, the most in the ten years that I had been involved.
Great Barrrington in August: I don’t remember exactly how or when the arrangements were made, but Abhi Dutta, Jim Osofsky, Mike Heider, and I agreed to play in the Swiss event on Sunday at the Western Massachusetts sectional tournament at the Berkshire South Regional Senior Center in Great Barrington, MA, on Sunday, August 14. Abhi and I also agreed to play in both sessions of the open pairs to be held on Saturday.
On previous visits to this tournaments I had taken the back roads through Suffield and points west. This time I decided to take the Mass Pike to Lee and then go south to Great Barrington. That was a good plan, but I became engrossed in the opera to which I was listening on Saturday morning, and I drove all the way to Northampton before I realized that I had missed the exit for the Mass Pike. Fortunately, I had left early enough that I still arrived in GB with ten minutes to spare, but Abhi was quite nervous.
Abhi and I played pretty well in the morning session, but we fell apart in the afternoon. However, Mike and Jim had a good day. They placed fifth overall.
I remember one startling fact about the morning session. There were two occasions on which we bid one of a suit, and the opponents overcalled 2NT. In the twenty-first century virtually everyone who played in open events treats that as the “Unusual Notrump”, showing at least five cards in the two lowest unbid suits. In both of these cases, however, when we asked about the bid the opponents said that it was strong and natural. Yes, that was what the bid meant when I was playing in the sixties, but what are the odds of being dealt a twenty-point balanced hand with stoppers in the opener’s suit? They are not good, and the happened to us twice, and both of those opponents were playing this defense. As of this writing I have been playing duplicate bridge for almost nineteen years, and I have never encountered this bid before.
The other thing that I remember was that in the first round of the first session we were East-West against a couple from Connecticut. I had played against them several times in sectional tournaments there, but I had not seen them for years. They told us that they had never used the BridgeMates to record the score before! They said that they always sat East-West at tournaments. So, I had to give the man a very brief lesson on how to use the machine, and I had to help him record each result. I don’t remember the names of the couple.
The Swiss was, from our perspective, absolutely amazing. There were eight six-board matches, and, unbelievably, we won our first seven. Our lead over the field after the seventh round was so large that we could have been blitzed in the last round and still won. We did lose the eighth round badly against a very weak team, but we still won the event by twelve victory points over two good teams from the Boston area.
My most vivid memory is of the match in which we played against John Debaggis and Motoko Oinaga, two Western Mass players who had occasionally played at the HBC. John had opened 2♦, which Motoko alerted as a Flannery bid showing five or more hearts and exactly four spade. John actually had six spades and four hearts. After the hand Abhi called the director and claimed that John had psyched (which is legal in a tournament). John agreed to this. Tim ruled that psyches were not legal when a conventional bid had been employed and penalized John and Motoko.
After the tournament I approached John and asked him if he really psyched. He sheepishly admitted that he had made a mistake. I advised him that he should always admit to mistakes in such situation. I then told him about the times that I had accidentally opened 1NT with two diamond suits (and no hearts). No penalty was imposed either time.
The October sectional: The second sectional was scheduled for October 14-16. The venue would be the same church in Orange that was used for the first such tournament. Eric Vogel told me that he could play on Friday and Saturday in the open pairs. On Sunday Linda Starr and I would be partners in the open Swiss. Our teammates were Abhi Dutta and Paul Johnson, who was Abhi’s partner when he lived in Connecticut a few years ago. I liked this arrangement’ I would get to play against the best players, but we would be in the B strat3 in all five events.
I got to St. Barbara’s at about 9:15 on Friday. I sat near the director’s table to see if anyone appeared to need help. The attendance seemed to be much better than in June. I did not end up giving any kind of a class. The same thing happened on Saturday.
Eric Vogel.
The competition on both days was very good. Eric and I had a miserable morning on Friday. We played better in the afternoon, but our score was not quite good enough to qualify for a place in the overalls.
Our play on Saturday morning was better. The highlight was when I doubled Joe Grue, one of the best players in the world, and he was unable to make the contract. However, we once again failed to win any points. I made one very stupid play against one of the best teams.
Everything came together for us in the afternoon. For the first time in the three days (one in June, two in October) that Eric and I played together, we seemed to get some breaks in the form of mistakes by our opponents. Of the thirty-two players who played in that session, we were the only ones to score above 60 percent. We won 9.35 silver points. This was only the second time that I had won a pairs event at a sectional. The drive back to Enfield was very pleasant.4
The board meeting on Sunday morning was more interesting than usual. Peter talked about the sectionals for next year. He indicated that clubs could run limited sectionals. They could set the limit to any number of points up to 750, and they could exclude Life Masters if they wanted. I ended up on a communications committee, but we only communicated by email. I was also confirmed as one of the unit’s delegates to the district’s Executive Committee.
Linda Starr.
A guy named Bill Segraves was the new webmaster. I had never met him before. He seemed very eager and competent. The board was badly in need of someone with those attributes.
The new board members attended. I knew all of them well except for Debbie, whom I played with a few weeks later, and Phyllis, who—despite her surname—was from Stamford, a very long way from Hartford.
Our team played pretty well in the Swiss. We received a very bad draw for the seventh round. Linda and I had to play against the pair of Steve Becker and Larry Bausher, two of the very best players in the state. Our teammates had an even worse draw. Their opponents were Rich DeMartino and Geof Brod, both of whom were Grand Life Masters—the highest rank in bridge.
We played well enough to win, but we were once again defeated by a clever bid by one of our opponents. Linda opened a nineteen-point hand by bidding one of a minor—as I would have. We ended up in 2NT. At the other table Geof upgraded his hand because of his five-card suit and opened 2NT. Rich raised to 3NT. Both declarers scored nine tricks, and the game bonus was enough to give them the victory.
Steve Becker and Larry Bausher
Rich DeMartino and Geof Brod
We ended up fourth in B, which was worth 1.98 silver points.
152 players earned points at the tournament. That was a big improvement from the 116 that won points in June. However, it was still far short of the 248 players who won points in the sectional held in March of 2020. Cindy Lyall later reported that the unit lost a little under $2,000 for the tournament.
1. In all 116 players won points. In the last sectional in Orange before the pandemic the number was 284. So, attendance was down almost 60 percent!
2. I don’t know how they heard about the tournament. Someone told me that they were in the process of moving to Connecticut. However, as of December 2022 their addresses were still both in California. Jim was not even on the December ACBL roster, which meant that he had not paid his dues. I learned that Jim was a University of Michigan graduate who was a little older than I was.
3. Some events at tournaments had more than one “flight”. Some flights had a limit on the number of points each player may have. If not, they were called “open”. Each flight was usually divided into two or three “strats”. The lower strats had limits on the average number of points. In Connecticut the cutoff between the A strat and the B strat was usually 3,000 masterpoints, but sometimes the directors assigned different levels.
4. The only unpleasant part was the first few minutes. There was not a cloud in the sky, and after I turned onto the parkway I was going straight east. In several places the sun in my rear-view mirror or the one on the left was absolutely blinding.
In the spring of 2019 the American Contract Bridge League (ACBL) named Providence as the site for the summer North American Bridge Championship (NABC) in 2021. The bridge players in New England were very excited about the prospect. It had been a very long time since a summer edition of the NABC had been held in New England.
Lois and Joe.
At the time of the announcement Bob Bertoni was the District Director, and Lois DeBlois was the President of the New England Bridge Conference (NEBC). Bob immediately appointed as co-chairs Lois and Joe Brouillard, who had shared the same responsibility for the 2014 Fall NABC that had been held in Providence. Their first acts were to notify the state and local officials that the tournament would be held in Providence in July and to reserve space in the Rhode Island Convention Center (RICC), the same site that had been used in 2014.
Joe, who was the Treasurer of the NEBC, also was in charge of finance. Hospitality was to be handled by Helen Pawlowski, who had the same job in 2014, and Sally Kirtley, the district’s Tournament Manager. Sponsorships were assigned to Phyllis Chase, another veteran of the 2014 event, and Megan Mihara DiOrio. Brenda and Neil Montague reprised their roles as chairs of registration and prizes. Sue Miguel was again in charge of the Intermediate/Newcomer program.
I immediately volunteered to help with the massive project of organizing, promoting, and running the tournament and anything else that they wanted me to do. I was not on the first list of committee chairs. At that point I was one of the “ministers without portfolio”. The other member at the outset were Bob, Jim Rasmussen, Meg Gousie, Paula Najarian, Sonja Smith, Linda Ahrens, and Paul Burnham.
At some point Joe asked me to write and send a few sets of promotional emails using the database that I had developed for the district. I was happy to take that on. It meant a lot of work preceding the tournament, but I was still full of vim and vinegar, and I had enjoyed working at the 2014 NABC in Providence immensely.
This was an all-star cast if ever there was one, and it only got better over time. The first meeting was held during the lunch break on Friday, August 30, 2019, at the Ocean State Regional in Warwick, RI. The emphasis was on the need to begin planning and execution as soon as possible because July of 2021 was not that far away. I think that the logo had already been designed by then. Everyone at the meeting liked it.
I attended several of the meetings at regional tournaments, but I did not participate much. I was there to get ideas about marketing the event in Providence. I remember that at one meeting the discussion was about what type of souvenir shirt should be sold. A few samples were passed around. Someone asked for my opinion, but I deferred to the others, explaining that “I have no taste.”
On June 30, 2020, a one-year-out Zoom meeting was held with Mark Hudson of the ACBL. The only additions to the committee at that point were David Rock, who had been the Partnership Chair in 2014, and Debbie Ouelette. I did not attend the meeting.
COVID-19’s effect: At least since I had been involved with tournament bridge, the American Contract Bridge League had every year sponsored three NABC tournaments—one in March, one in July, and one in November. They were dubbed “spring”, “summer”, and “fall”. Each lasted ten or eleven days. Games were available for players of all ages and experience levels. At the beginning of 2020 everyone planned on three NABC events.
COVID-19 forced the cancellation of all three NABC events in 2020—March in Columbus, OH, July in Montreal, and November in Tampa. Even so, plans continued to be made for the July event in Providence. By the end of the year incredibly effective vaccines were being produced, and seniors—by far the dominant age group for bridge players—were among the first in line to receive them. My most pressing question was when I should start promoting the “Big Deal” in Providence.
Then in fairly rapid succession two important events took place. In an abundance of caution the ACBL canceled the NABC scheduled for March 2021 in St. Louis. The Marriott Hotel in Washington, D.C., that had hosted the 2016 Summer NABC and was scheduled to do so again was no longer available. So, despite the fact that the number of new cases decreased rapidly in the late spring and early summer of 2021, the NABC scheduled for Providence was moved to July 13-24 of 2022. We received notice of this in February of 2021. No NABC was held in the summer of 2021. In fact, the ACBL also canceled all sectional and regional tournaments through the end of August, thus wiping out the Ocean State Regional, District 25’s largest tournament.
So, the organizers of the Providence tournament were provided an additional year to prepare for the big event, but the committee members would have little or no opportunity for face-to-face communication for much of that period. Because of the ACBL’s action, there would only be at most one regional tournament in District 25 in all of 2021. In fact, however, the one tournament, the Harvest Regional in Mansfield, MA, that might have been allowed by the ACBL was also canceled by a vote of the district’s Executive Committee.
The other event that dramatically affected the preparations for NABC Providence was the death of Bob Bertoni on June 29, 2021. He had been our direct link to the ACBL, a role that Lois and especially Joe had to assume.
The ACBL resumed holding NABC tournaments in Austin, TX, in November of 2021 and in Reno, NV, in March of 2022. Vaccination cards were checked at both tournaments. Masks were required in Austin, and the number of new COVID cases reported was relatively small. In Reno masks were not required, and the number of cases was much larger. By that time the protocol was determined by the CDC rating for the incidence of new cases for the county in which the event was held. Since Washoe County was rated low throughout the tournament, no masks were required1 in Reno.
Attendance at both of these tournaments was very low by historical standards. People at both ends of the spectrum were upset by the ACBL’s approach. Roughly one-third of the United States refused to get vaccinated. The percentage of the anti-vaxers was probably lower among bridge players, but it was significant. A significant percentage of the rest of the players had great difficulty with wearing masks. Some found them unbearably uncomfortable, and some just did not like the idea of never seeing a smile. On the other hand, a large number of bridge players, including me, thought that the ACBL’s policy was too lax. I thought that the event in Austin was lucky to escape with few infections and that the idea of hold a tournament in a casino in Reno was crazy. I did not attend either event, but both Joe and Lois attended both events, and Sally attended at least one.
In MailChimp you can paste your code in the window on the right, and it displays the email on the left.
The first email campaign: I exchanged a few emails with Joe about which vendor to use to process our emails. I was most familiar with MailChimp; he had used a different vendor in 2014. There were a few things about MailChimp that annoyed me, but the district already had a contract that provided an incredibly cheap rate of 800 for $1. If we used another service, it would be at least a little more expensive, and I would need to learn it. MailChimp allowed me to design my emails in HTML. I could therefore make sure that their appearance was exactly what I wanted. If we used another service that did not allow this, I would undoubtedly have felt frustrated. Joe agreed with my choice of MailChimp.
I questioned whether it was permissible to use the district’s account—which at the time contained enough credits for over one million emails—for this project. Joe assured me that it was kosher. I trusted his opinion. After all, he was also the district’s treasurer.
The database2 that I set up for District 25 contained one record for each ACBL member. It also contained records for tournament attendance at events in New England and for NABCs, including the 2014 event in Providence. My plan was to craft several emails based on whether players had attended any recent NABCs and whether they were within driving distance of Providence. New England players would receive separate emails depending on whether they had attended the previous event in Providence.
I began working on the first batch in January of 2022 and communicated my basic strategy for the first mailing on January 21:
I plan four distinct emails: 1. Attended 2014 Prov: 1,067 players. 2. D25 not in 1 above: 4,826 3. D3, D24 (at least 50 points) not in 1 above: 2,838 + 2,327 4. Attended recent NABC not in 1, 2, or 3 above: 10,107
I will send tests for approval as I finish them–probably today.
Joe, Lois, and Sue provided feedback on the four emails. They asked me to swap out a few of the photos that I had chosen. I don’t recall that they asked me to change any of the text. We had to hold off sending for a while because the ACBL had not published a schedule yet. Then when they did, the schedule for the first Saturday was obviously wrong. The emails finally were sent on February 5, 2022.
A sample of #1 can be viewed here. It was opened by 60.9 percent of recipients. 11 percent clicked on one or more of the links. A sample of #2 can be viewed here. It was opened by 46.9 percent of recipients. 2.9 percent clicked on one or more of the links. A sample of #3 can be viewed here. It was opened by 46.4 percent of recipients. 2.7 percent clicked on one or more of the links. A sample of #4 can be viewed here. It was opened by 43.1 percent of recipients. 4.2 percent clicked on one or more of the links.
The reaction was mostly positive. Quite a few people asked about the COVID-19 policy, which the ACBL did not publish until March. Joe and Lois received the following email from Joann Glasson, Grand Life Master and President of the ACBL:
Hi Joe and Lois,
I just received the terrific email about your upcoming NABC. I hope this got a wide circulation – did it go to all ACBL members?
The website looks great as well – really professional. I can’t wait to get to Providence this summer… Thanks for all your great work.
The locally maintained website3, which you can visit here, certainly was professional. Joe did all the work on it.
The one complaint was in regards to the captions on a few of the photos. There was nothing wrong with the code, but some email clients (including Microsoft Outlook, which is what I used on my desktop PC) did not interpret the code correctly. I spent several hours trying different methods of displaying the caption, but I never was able to get them to display correctly. You can see how email #3 looked when it was opened and then printed in memo form in Outlook here. So, I very reluctantly decided not to use captions on subsequent tournaments.
Hotel Reservations: On February 28 I felt confident enough that the ACBL would not cancel the tournament that I made hotel reservations. I decided that I would like to play in (or at least be around for) ten of the eleven days of the tournament. The schedule for the first Thursday did not appeal to me.
I redeemed 170,000 IHG Rewards points to pay for seven nights at the Crowne Plaza in Warwick, which is about fifteen minutes south of the site of the tournament. I also redeemed some Hilton Honors points at the Warwick Hampton Inn for the two preceding nights. I had to pay an additional $155. Since the lowest bridge rate in downtown Providence was $179 per night, I felt that nine nights for $155 was a pretty good deal.
Months later Joe offered to provide a free hotel room for me in Providence. I told him that I had already cashed in my hotel points. In addition I preferred to stay in Providence while I was playing.
The Partnership System: Joe wrote a program to handle requests for partnerships and teammates. It was tested out during the district’s first regional in Marlboro, MA. Denise Bahosh managed partnerships there and deemed the programs to be working successfully. Since I was on my European River Cruise (documented here), I was not part of the testing process.
Meanwhile, the Chairs of the Partnership Committee for the NABC had been named. Jan Smola handled pairs, and Carol Seager was in charge of teams.
Partners: In the previous few NABC tournaments that I had attended I designed my schedule around playing in a couple of national (as opposed to regional) events. However, the schedule for Providence did not provide any national events—other than the GNT, which required qualification at the district level—that appealed to me. I had too many points for the Red Point Pairs and the lowest flight of the Life Masters Pairs. So, I would just try to play in as many bracketed team events as possible.
Shortly after making the hotel reservations I sent notices of my schedule to all of my usual partners and a few others with whom I had played at tournaments. Responses were very slow in arriving. The first confirmation came from Sohail Hasan. I had played with him in Mansfield in 2019, and we did pretty well together. On June 20 we agreed to play together the last three days of the NABC in Providence in team games if we could find teammates.
At about the same time Paul Burnham, with whom I had played a handful of times, agreed to play with me on Monday, Wednesday, and (the second) Thursday. That still left open Friday, Saturday, Sunday, on the first week and Tuesday.
Donna Lyons, whom I have known for years, finally claimed the first two spots. Mike Heider and Jim Osofsky had asked me to play teams with them on the first Saturday and Sunday. So, Donna and I planned to play with them on Saturday. I decided to take Tuesday off.
This was my schedule going into the tournament.
I tried to use the tournament’s partnership system to secure a partner for the bracketed team game on the first Sunday. I had to decide whether to fill out the partnership form or the team form. Since David Rock had told me quite clearly many times that the first step is to get a partner, I tried to fill in the partnership form. I was stifled when I had to specify the event, a required field that did not allow specification of a team event.
So, I filled in the team form and specified that our team was looking for one person. The only person that Carol paired me with was Abe Fisher. Here is the email that I got from him:
Hi Mike—
While in principle I’d love to play with you, if I’m reading the thread correctly, you’ve got 3 and need a 4th. I’ve also got 3, and need a 4th. So that doesn’t seem like it works.
Good luck,
Abe
I asked Carol if it was OK for me to fill out a pairs form and lie about the event. Then I might be able to persuade the prospective partner to play in the team event instead of the pairs. She said that was not allowed. I told her that, in my opinion, this was a very large flaw in the system.
So, the new partnership form failed both Abe and me. At the start of the tournament I still had no partner for Sunday. Nevertheless, I was not too worried. I expected a large number of people would have filled out cards for themselves by Friday or Saturday.
The second emailing: Here is the email that I sent to Joe and Lois about the plans for the email to be sent in April of 2022, three months before the tournament.
Joe and Lois,
I have set up segments for the next set of emails. There will be five basic emails based on masterpoints:
2-300: Emphasize 299er, Gold Mine, and Bracketed Round Robin. Sent to districts 1, 2, 3, 4, 6, 24, and 25. The D25 one will be a little different from the one for the other districts. 18,140
300-750: Emphasize Gold Mine, and Bracketed Round Robin. Sent to districts 1, 2, 3, 4, 6, 24, and 25. The D25 one will be a little different from the one for the other districts. 5,255
750-2500: Emphasize bracketed Round Robin, three-flighted events, and some national events. Sent to all districts. The D25 one will be a little different from the one for the other districts. I don’t know this number yet. 19,480
2500+: Emphasize national events. All districts, but D25 one will be a little different. 6,077
Players who have attended a recent NABC or the 2014 Providence NABC will be excluded from the four just listed.
NABC attendees (all masterpoints): Emphasize national events and why Providence is different, but D25 one will be a little different. 12,071
It bothers me that this misses a lot of snowbirds, but I don’t know how to find them.
I tried three new approaches to captioning images. All of them work fine in the displays inside MailChimp, but my Outlook client did not display any of them correctly. So I will not use captions for now.
I have almost finished the 299er version. I will send it to you some time today.
Mike
Joe, Lois, and Sue all liked the approach, but they had small but important suggestions for the photos and the copy. I incorporated them before I sent them out.
Samples of the mailings: 299er, 300-750, 750-2500, Over 2500, Attended NABC. I made an embarrassing mistake in the dates for one of the more obscure national events, and no one caught it before it went out. I communicated with a few people who noticed it, but I decided that it was not critical enough to send a correction.
Site visit and walk-through: On May 25 I received this email from Joe:
The ACBL site visit in Providence will be on June 2 at 10 am. If you will be working during the NABC please plan to attend if you are available. If your committee work will be completed prior to the NABC you are welcome to attend but not required. We will meet on the third floor which is the level the exhibition halls are on.
Please let me know if you will be attending by Friday, May 27, if you will be attending.
The Rhode Island Convention Center.
I quickly responded that I would attend. I had a few questions to ask the ACBL people about educational events at the NABC. At that point they had posted very little information about that area. I also wanted to take some photos of the site. Most of all, I wanted to see other members of the committee. I had great respect for all of them, and a few of them were good friends. I had not talked with any of them (except Sally Kirtley, the director of the Simsbury game) for more than two years. I decided to bring both my camera and my audio recorder.
My one misgiving concerned Sally. I knew that she had recently tested positive for COVID-19. I wondered if she would make the trip. Although she now lived fairly close to me, I certainly did not volunteer to car pool with her. Whether she was there or not, I definitely intended to wear my N95 mask.
I slightly underestimated how long it would take me to reach Providence. I arrived at the parking lot a few minutes before ten and parked on the fourth floor, which matched up with the third floor in the RICC. I saw the Montagues in the parking structure and said hello to them. Before I joined the group, which did include Sally, I visited the men’s room to dispose of the large coffee from McDonald’s that I had consumed on the drive from Enfield.
Sara Beth Raab left the ACBL a few months after the NABC in Providence.
In attendance were, by my recollection, all of the Chairs. That group now included Paula Najarian, who created the restaurant guide, and the two Chairs of volunteers, Linda Ahrens and Meg Gousie. The ACBL sent Sara Beth Raab and at least one other person. Lisa Watson represented the RICC. Erin Degulis of the Convention and Visitors Bureau was also there.
The traveling “Beyond Van Gogh” exhibit4 was occurring in the RICC while we were visiting. Therefore, we would not be able to see some of the playing areas. Everyone on the committee remembered them from 2014. The setup for playing was simple. The 299er and Gold Rush games would be held in one of the big rooms on the third floor. The other two big rooms would be used for team games and pairs games. The meeting rooms were on the fourth floor. The national events were on the fifth floor.
A good bit of the visit was devoted to determining the best places for the ancillary activities and exhibits—the partnership desk, the vendor area, the “In Memoriam” exhibit, etc. Others had strong opinions about these matters. Since I was only tangentially involved, I kept my mouth shut.
Afterwards we met in one of the fourth-floor conference rooms. I took advantage of this opportunity to ask about the educational programs. Sara Beth consulted her phone and then replied that the list of speakers and events had just been added to the ACBL’s version of the website for the tournament. When I returned to my house that evening I checked the website. There was no such list. I kept checking for three weeks, but nothing appeared. I sent an email to Joe to see if he could check up on this.
Eventually it did appear. They put it under the Intermediate and Newcomer (I/N) section. I guess that someone at the ACBL decided that once you have earned a few hundred points, you no longer have a desire to get better at bridge
The best part of the day, from my perspective, was the lunch at Murphy’s, a pub that was within a block or two of the RICC. I sat on the end of a long table. I made sure that Sally was far away from me. On my right was Paula, one of my favorite people. No one was on my left or across from me. Across from Paula was Lisa Watson, our contact at the RICC.
Lois and Paula won the Mid-Flight Pairs at the Presidential Regional in 2018.
Paula had not heard about my vacation in Europe. So, I actually had something to add to the conversation. I also told her about my two clients in East Greenwich, her home town.
The food was good, too. I had a huge Reuben sandwich and broccoli on the side. People were amazed that I cleaned my plate. I told everyone that if I had left food on my plate, my sainted mother would haunt my dreams.
This might have been my most enjoyable day since the pandemic hit.
Email campaigns in June: On June 5 Sue Miguel sent me the materials for an email that she wanted sent to 299ers. I had figured out how to do this for her. I opened the email in Outlook. I then took print screens of each image in the email, made jpg files of them, and stored them in the MailChimp folder. Then I saved the HTML code for the email as a text file. I removed the parts of the email that were not meant to be sent. I loaded the jpg files up to Mailchimp using the “Content Studio”. Then I replaced the URL’s on the “src=” parameters of the img statements in the email with the ones on the MailChimp server. I then enclosed the entire email in a table with one column that was six hundred pixels wide. That last step seemed to be the only way to set the width of any email in a way that all email clients recognized.
I selected all members of D25 with between 20 and 299 masterpoints. A sample of the email that was sent on June 7 can be seen here. 813 the 3,000 emails were opened, and 13 recipients clicked on a link. Those are not good results, but one must remember that most of those people had probably never played face-to-face bridge. It would not be an easy task to convince them that they should try it out at a national tournament.
On June 12 I received an email from Linda Ahrens, who was the co-chair with Meg Gousie of the Volunteers:
I was hoping you could use your creative genius to send out an email to everyone in District 25 requesting volunteers.
For every two-hour shift we will provide a $5 chit towards an entry fee. Volunteers will be able to play in any event as they will be scheduled prior to events or directly afterwards.
To sign up they should go to ProvNABC.org and then click on the blue volunteer tab on the left hand side of the page.
There is youth bridge on the Thursday, Friday and Saturday of the second weekend and we need volunteers for either half days or full days to work with beginners to provide support at the tables as they play. These volunteers will probably not be able to play on those days.
Meg and I will send out a schedule ten days prior. Volunteers will be asked to go to the volunteer/information desk prior to their shift where they will check in, get their assignments and upon completion of their shift they will get their chit.
If you need any more info please let me know. This might be too much info for one email so I will defer to what you think is best.
I wasted no time composing the email that you can view here. It was sent to about 6,000 people. 3,189 people opened it, and 51 clicked on the link.
Lois and Sue decided to sponsor a Zoom call that they labeled as an “Open House”. Sue designed the following image to serve as an invitation.
This went out to 6,000 New Englanders. Although only 38.2 percent opened the email, 110 clicked on the image, which allowed them to download the link.
On June 27 I finally received the email from Sue that she wanted to send to players with less than twenty points. You can view it here. I sent it out on the same day. Of the thousand or so recipients, 476 opened it, but only two clicked on a link.
In May Lois had sent me an email asking if I possessed or knew someone who possessed high-resolution photos of two recently deceased players from the Boston area, Bill Hunter or Shome Mukherjee. They were needed for the “In Memoriam” area of the tournament site in Providence. I looked through the photos that I had posted on the website, but I did not find anything that was usable.
A few weeks later she was frantic about obtaining the photos. She asked me to send an email immediately. I sent the email that is posted here on June 13. It went to about 1500 players in the Eastern Massachusetts Bridge Association (EMBA). 824 of them opened it, and six clicked on the link. She was only looking for two photos, and eventually one of the respondents helped her obtain them.
Victor King.
In 2022 I was on the Board of Trustees of the Hartford Bridge Club. We voted to sponsor a day at the NABC to honor Victor King, a Grand Life Master who was a member of the club. He had been murdered in his own house by a tenant. I was asked by Felix Singer to send an email to people in the rest of New England who might be interested in donating to the project. I wrote and sent an email to players in central and eastern Massachusetts with over 1,000 points. Quite a few people donated. Al Muggia offered to curate the photos.
Steve Diamond, a player from Shrewsbury, MA, who knew me pretty well, sent a large check to my home address. I put it in the bottle with the rest of the donations. I overheard Felix telling someone that he could not believe that one of the participants in the novice group had been so generous. I told him that this was a different Steve Diamond.
Emails in July: Lois provided me with a list of items that she wanted to make sure that the people who were planning on attending the tournament knew about. I composed an email that contained these “nuggets” as well as the link to the ACBL’s well-hidden schedule of celebrity appearances. On July 1 I sent short emails to players in D25 and its two neighboring districts in the United States, a total of approximately 14,000 players. About 45 percent of recipients opened the email, and over six hundred clicked on one of the links. A sample has been posted here.
A week later I was asked by Sue Miguel to send an email to people in the district to promote the “Learn Bridge in a Day” program. I am not sure why the ACBL could not do this, but not enough time remained to argue about it. I sent out roughly six thousand emails. You can view the email here.
A scene from Bridge to Nowhere.
The last email that I composed and sent was designed to promote a play written by bridge teacher, columnist, and professional playwright, Adam Parrish. Bridge to Nowhere was scheduled to run for three nights in a small theater near the RICC.
This innocuous email, which I have posted here, generated as many replies as any that I had sent. Several tournament veterans challenged my claim that an NABC had never included a play about bridge. I deferred to their superior knowledge.
One person, who did not sign the email, said the following:”Remove my name from your mailing list. This email is an abuse of the bridge federation list if that is where it came from.”
Here was my reply:
I have done as you asked.
I have no interest in this play. I do not know the author or anyone associated with the theater. I sent the email at the request of the co-chair of the tournament committee in order to apprise potential attendees of a last-minute addition to the entertainments available in Providence during the NABC.
The Providence NABC Tournament Chairs: Here is a complete list of the chairs and co-chairs of the local committee. Tournament: Lois DeBlois and Joe Brouillard Hospitality: Sally Kirtley and Helen Pawlowski Sponsorships: Megan Mihara and Phyllis Chase Welcome and Prizes: Brenda and Neil Montague Volunteers: Linda Ahrens and Meg Gousie I/N and Gold Rush: Sue Miguel Partnerships: Jan Smola and Carol Seager Email Marketing: Mike Wavada.
Volunteering: I knew that I would be in the area for ten days. I volunteered to help whenever I might be useful. I also said that I had had a lot of experience working at partnership desks. When I filled out the form on the website, I indicated that I would be available from the first Friday through the second Sunday, but I would like to take Tuesday off. On July 1 I received the following email from Meg Gousie.
Thank you very much for volunteering at the Providence NABC. Your assistance will go a long way to helping make this event a big success! We notice that you have generously offered to volunteer, and have taken the liberty of assigning the following shifts to you:
Saturday, July 16. 1:30pm. Registration Desk Sunday, July 17. 8:30a, Partnership Desk Tuesday, July 19. 1:30pm. Partnership Desk Thursday, July 21. 8:30am. Partnership Desk
Please review and confirm your availability ASAP so we can plan accordingly.
Please plan on going to the volunteer desk 15 minutes before your scheduled assignment. The desk is located on the third floor by the escalators. After your scheduled shift, please come back to the desk to pick up your $5 chit which is good for $5 off an entry fee in Providence. You will also receive discounted parking.
I persuaded them to remove me from the Tuesday afternoon assignment. Shortly before I left for the tournament I checked my emails again and sent the following to Meg and Linda:
The email that you sent on 6/30 had me listed two shifts on 7/16: registration in the morning and partnership in the afternoon. The email sent on 7/1 had me working on registration in the afternoon on 7/16.
Two questions: 1) What is my schedule for 7/16? 2) Do I have any additional responsibilities other than the ones for 7/17 and 7/21 that are on this email?
By the time that I shut down Outlook my desktop computer5 before leaving for Providence I had not received a reply. I figured that I could check on it when I arrived.
My adventures at the Providence NABC itself are chronicled here.
1. Of course, only a very small percentage of the players at the tournament in Reno were from Washoe County. More than a few were from Europe or Asia. Using the rating for the county was like the old joke about the drunk looking for a lost coin under a lamppost that was a block away from where the coin was dropped—because the light was better. Furthermore, the event was held in a casino.
2. Starting in 2014 I designed and implemented every aspect of the database using MySQL and php.
3. The ACBL also had a webpage for the tournament, but it could not hold a candle to the one that Joe designed and implemented.
4. No one in our group went in on June 2. A description of the exhibit is posted here.
5. Incoming email was configured to download automatically downloaded to the Outlook application on my desktop computer in Enfield. If I did not close down Outlook, I would not be able to get email on my laptop for either of my email accounts.
