2023 September: The Big Black Box

It’s name is Asus. Continue reading

By the beginning of September of 2023 I had become quite frustrated about the time that I had been wasting because my Lenovo desktop computer, on which I had keyed in the great bulk of the entries in the 1948 Project (introduced here), was intolerably slow. The biggest problem was that the system would quite often lock up for as long as ten or fifteen minutes. During these periods the disk light was on continuously. I had tried to determine the cause by examining the output available in Windows’ Task Manager, but I had no luck. I had also asked the Greek Squad to look into it. The agent signed on to my system, deleted a lot of temporary files. That seemed to help for a day or two. However, it reverted to its previous behavior shortly thereafter.

Another problem was its connection with the Cox modem/router. The connection would be lost for no apparent reason, and it was often difficult to recover. A few years earlier I attached a modem that I had previously purchased to a USB port. That did not seem to help much

So, in desperation I decided to purchase a new box. I did some research on the Internet. The new systems seemed to have much faster processors than my Lenovo desktop. The hard drives were in most cases a little smaller, but that did not concern me much. The amount used on the Lenovo was far less than the capacity of any of the available machines.

I had had pretty good experiences during my last two computer difficulties (outlined here) with the Geek Squad people at the Best Buy store in Manchester, CT, which was about a thirty-minute drive from my house. I therefore decided to buy one there.

I cashed in the points on my Bank of America Mastercard for a Best Buy gift card in excess of $300. The units at Best Buy started at about $600 unless I was willing to settle for an obsolete model that ran Windows 10 or an “open box.” I decided to put a new system on order shortly after I received the gift card in the mail.

Unless I did not mind making several trips to the store, I figured that the easiest way was to order it online and pick it up at the store. Before I did so I had an electronic chat with one of Best Buys sales agents. I told him which model (an Asus) I was interested in, but I also expressed my concern about the difficulty of migrating the programs that I used. I specifically emphasized that the one that I was most worried about was Outlook, Microsoft’s email product. The agent assured me that the Geek Squad people at the store could help me with that. That convinced me to put the system on order. It was scheduled to be at the store on Friday, September 21. I actually received an email that it had arrived a day early. I had a big project to work on over the next few days, and so I planned on picking it up on Monday.

I had a long and strange electronic chat with agents from Best Buy on Friday. When I explained my concern about Outlook I was transferred to a different agent who allegedly specialized in this. A little later I was transferred again. This agent assured me that the Geek Squad would do the entire migration for me and made an appointment for me for 3:20 in the afternoon on Monday.

I left for Best Buy at 2:30 on Monday and arrived at 3. I had no trouble obtaining the new computer. I had brought with me a bag that contained the Lenovo that I had been using as well as a very old external hard drive for which I had lost the power cord. I intended to ask the Geek Squad people after they had migrated the programs and data if there was any way extract the files that were on the external drive onto something usable.

The Geek Squad guy was very friendly, but he said that they only did data, not programs. This was very upsetting to me. The only reason that I had purchased the machine from Best Buy was for the help that I expected to receive. Migrating the data was no challenge if you had a large external hard drive, and I did. I was so upset about the lies (or maybe misunderstandings) that I left Best Buy without remembering to ask about the hard drive. As I drove out of the parking lot I was so concerned about what should be my next step in making the system in my trunk operational that I almost ran a red light and caused a serious accident. The rest of the drive home was uneventful.


Plan Z: In my research I had come across a company name Zinstall (website here) that markets a downloadable program called WinWin that the website claimed was able to transfer all of one’s programs and files from any Windows computer to a new Windows 11 computer. It cost $129 plus tax.

On the evening of Wednesday September 272 I started an electronic chat with someone named Paul from Zinstall. He assured me that they installed software, called WinWin, that could transfer all the programs, but it was possible that Microsoft would demand proof of ownership in the form of a serial number or program key. A little more research convinced me that this was quite unlikely. Besides, I could not see an alternative. So, I purchased the software. I received the following email:

Thank you for choosing Zinstall.

A. DOWNLOAD LINKS
1. CLICK THE FOLLOWING LINK to download the SOFTWARE: (link)
2. You should download and run the software on BOTH computers: OLD and NEW.
3. IMPORTANT: before taking any further steps, you should carefully read the USER GUIDE. CLICK THE FOLLOWING LINK to download the user guide: (link)

B. ACTIVATION INFORMATION: Below is your Zinstall license activation key serial number. You will need to supply this information when prompted by the software.
Serial number: WNPV-XXRR-BJDK-VJK6-USOP-I2XP-LGXO-6UEV-74
Registered email: Mike@Wavada.org

C. SUPPORT AND SERVICE We are glad to assist you with your transfer.
1. SUPPORT QUESTIONS & TROUBLESHOOTING: For any support questions or assistance, CLICK THE FOLLOWING LINK: (link) where you will find answers and solutions for your questions, as well as options to contact the Support Team.
2. If you require TECHNICAL ASSISTANCE, please submit the “Support Case Form” and run the Diagnostic Tool on both computers (old and new). Both the Form and the Diagnostic tool are available at the link above.

D. FULL SERVICE – REMOTE ASSISTANCE: IF you prefer the convenience of having an expert tech perform the whole transfer for you, you have the option of a Full Remote Service add-on. It is available here at a discounted “bundle” price: (link).

E. BEST PRACTICES: HOW TO PERFORM A MIGRATION? Before starting the migration process:
1. Make sure you have a backup of your computers.
2. Save all open files and close all running applications.
3. Completely uninstall all Internet Security Suites, Firewalls, and Antivirus on both computers – OLD and NEW.
4. You don’t need to purchase any special cables or external hardware to do the transfer. If your computers are connected to a home network, you don’t need to do anything – Zinstall will use the network for the transfer. Otherwise, you can just use a regular network (aka Ethernet) cable – you probably already have one – to connect the computers directly. Here is what it looks like: (link).
5. While wireless is usable as well, if you have an option to use Ethernet – use it. Wireless is inherently slower, and may be interrupted by network disconnects.
6. The migration process requires “Administrator” user privileges.

IMPORTANT: The transfer may continue for a very long time – DO NOT INTERRUPT the process, even if it seems that nothing is happening for a while. REMEMBER: Once started, the migration process is completed unattended – you are not required to stay near the computers, and may leave it for the night to complete.

One thing that had not previously been clear was that I needed to connect the two computers via an Ethernet cable if they were not already on a network. I thought that it would be sufficient that both used wi-fi. I had been planning on sending the data through the modem/router from Cox Cable.

I asked Sue if she knew if we had an Ethernet cable. She said that she had at one time put all of the miscellaneous cables in a big plastic tub. I naturally asked where it was. She said that she didn’t remember. I was not surprised. I made a mental note to drive to Target on Thursday morning to purchase one. Target’s website offered a seven-foot cable for $10, and they seemed to be in stock..

In one of my dreams that night, however, I had a revelation that there might be one in the north end of our basement near the AS/400 that I brought home in the summer of 2014 after we closed TSI’s office in East Windsor.

When I awakened in the morning I hastened downstairs and discovered that there were indeed two Ethernet cables in a snake’s nest of cables near the computer. I wrested one away and without too much difficulty I was able to connect the two black boxes on my desk. When the yellow lights appeared in the sockets for both, I rejoiced. I had saved $10!


The migration: The instructions sited above were thorough and instructive. As someone who wrote such instructions for users of his code for thirty-five years, I have one quibble. Users expect the written instructions to be in the order in which they are to be executed. In this document some of the most important pieces of information are near the end. I admit that I never read sections B, D, and E until I started writing this account on Friday.

I downloaded the WinWin software to my old system, Lenovo. I found the executable file in the Download folder and ran it. According to the instructions I should have run it as administrator, but I didn’t. The program churned for a few minutes and then asked me whether this was the old computer or the new one. After I selected “old” it told me to do the same thing on my new computer Asus.

I had planned to use the same display on both computers.3 So, at this point I needed to detach it from Lenovo and insert it into Asus. This turned out to be a much bigger pain than I thought that it would be. In the first place the lighting in that area of the office was not good.4 The head of the cable was held in place by two screws. No screw driver was needed, but it took longer than I remembered to screw and unscrew them with my fingers.

After I attached the display I turned on Asus for the first time. It came up rather quickly. Among other things it asked for a PIN. I used the same one that Sue and I use for the garage door opener. It invited me to take a tour of Windows 11, but I postponed that adventure until some undisclosed point in the future.

Instead I selected the Edge icon on the desktop, downloaded the WinWin executable again, found it in the Download folder, and ran it. The same window came up, and, when asked, I said that this was the new computer. The program then searched for the old computer. This was the moment of truth, or I should probably call it the first moment of truth.

It was not to be. The screen displayed a sad message (#324) that indicated that it could not find the old computer. The likely cause, it said, was either that the two boxes were not connected or that security software on one of the boxes was preventing the connection.

I checked the back of both computers. The Ethernet cables seemed to be securely attached. I then uncabled the display from Asus and reattached it to Lenovo. By coincidence almost as soon as I could see the display again a window appeared for the Webroot program that the Geek Squad had installed. It had options to end three types of security. I did so. Consequences be damned.

I then sent to the support team at Zinstall an email explaining the situation and identifying the error message number. I received two identical “high importance”messages one minute apart: “Hello Michael Wavada, This is an acknowledgment we have received your email. We will contact you soon. Best regards, Zinstall support team”

I would have preferred something more specific than the word “soon”, even if it was “within the next 24 hours”. I felt that Zinstall recognized the urgency of the problem, and I could expect an email with specific instructions within the next five minutes, or five hours, or maybe five days. I stayed at Lenovo’s keyboard4 and won game after game of two-suited Spider Solitaire while intermittently checking the Inbox in Outlook. At about noon I fixed myself a ham sandwich and ate it in front of my desk while I kept my eye on the Inbox.

I almost always took a nap after lunch. Mine on that day was a rather short one, and I rushed back to check the Inbox as soon as I was awake. No dice.

At 1:47PM I sent a short missive to Zinstall support: “How long is soon? It has now been over four hours.” Nearly an hour later I was about to send another email when this showed up in the Inbox. It was signed by Sam R.

Thank you for contacting us.

You have Webroot still active on the old computer.

Please disable Webroot firewall on the old computer (or simply remove Webroot from the old computer), and run Zinstall again on both.

Please let us know how we can assist further!

I replied as soon as I could: “I believe that I disabled it before running Zinstall. I tried to delete the folder named Webroot, and it said that I need permission from SYSTEM to do so. I do not know how to do that. Actually I seem to have two copies of Webroot. One in Program Files, and one in Program Files x(86). The Geek Squad installed them.”

Sam R. must have been horrified about what I had attempted. He wrote back rather quickly.:

You should not delete folders directly; instead, you can typically right click on the Webroot icon in system tray (bottom right corner, near the clock) and select “Shut down” or “Exit”.

Or, to uninstall it, go to the list of installed programs and select Webroot there.

Alternatively, if you cannot get rid of Webroot, another alternative is to use Zinstall with a USB external drive instead of network.

Do you happen to have a USB hard drive available?

I did have an external drive with a great deal of storage, and it was within two feet of my right hand. Nowhere in the emails or the online instructions booklet was there any mention of this option. Maybe that could be plan Z2 if we could not get past the security issue. In the process of disabling Webroot in the way that he described I noticed that the system clock was off by more than two hours. While I was in the same system tray I also found a Malware icon. There was no option to disable it. I select “Quit” instead. Both icons disappeared from the tray.

Uncertain whether Sam R. would still be working, at 5:04PM I sent the following message to describe what I had done since receiving his (her? their?) last email:

I tried this twice. On the first try I received the same message as before even though Webroot was not listed in the Apps. The second time I removed Webroot again (the system had rebooted on its own) and Malware Bytes from the Apps in the lower right corner. This time the program on the new  box found the old box, but it warned that I was using a wireless connection that might be slow or fail. The lights for the Ethernet ports are on on both machines. Is there a way to verify the connection? I do not have a network (other than the Cox Cable modem/router). I just ran a cable between the machines.

Later I became convinced that Lenovo had not, in fact, rebooted on its own. I was pretty sure that the AC cable had been jostled loose while I was moving the display cable back and forth between the two boxes.

I decided to try it again, and I was cautiously optimistic. However, the email sent at 6PM told a different story: “It is now showing message #11. This is SO FRUSTRATING!” Message #11 said that my account had reached the limit on the number of tries. I did not receive an answer on Thursday.

I was poor company all evening. I was close to giving up on Zinstall, but I had no alternative at this point. I began to consider contacting American Express to tell them not to pay for the service. I went to bed at about 9PM, which was quite early for me.

On Friday morning I was pleasantly surprised to receive an email from Sam R. The time stamp was 4:14AM.

Thank you for the update, it’s great that the connection issue is solved now that Webroot is removed!

Regarding wireless, you do not have a huge amount of data on the old computer, so you can transfer via wireless as well.

As long as the wireless network is not abnormally slow, it will complete just as well.

Note also that you can use the old computer while the transfer is in progress, if needed – just press the Windows key on your keyboard to get to your apps / desktop.

Please let us know how we can assist further!

I asked him about error #11. He said that that had been cleared. I did not respond to his comment about being able to use the old computer. Once the process started, I intended to monitor it on the new computer. I had no intention of touching any of the cables once the migration was under way. He probably did not remember that I was switching the display from one machine to the other.

Before I ran the WinWin program on Lenovo I made certain that neither security program was in the system tray. When I moved the display’s cable, I was very careful not to jostle the AC cable on Lenovo. I then checked to see that both Ethernet lights were on.

At about 8:20 (I know because I always awaken Sue at 8:30) I initiated the WinWin program on Asus. This time it found Lenovo, and it did not present the warning message about using a wireless connection. It must have been using the Ethernet cable.

The process took about three hours. I used part of the time to go through the papers that had been accumulating on my desk for a few months. That was a worthwhile activity. I found a year-old credit from Costco for $1.48 and the paperwork for applying for a discount on the real estate tax levied by Enfield. I also found my hanging file for income tax for 2019. I had no idea why it was out of the filing cabinet.

I was very impressed with the window that displayed the various steps in which the program was engaged. It also showed two percentage bar graphs that indicated the portion of the step being executed and the total process that had been completed. At the bottom were statistics about things like the rate of data transfer and the size of the files that had been copied.

When it was finally finished, it congratulated me on a successful migration. I have seen many such messages before, but this was the first time that I really thought that we had accomplished something important together—I mean the program, the computers, the cabling, Sam R., and I.

I restarted the system as directed. It came back up rather quickly, and I entered the PIN. The desktop looked almost the same as it had before. The program tray was missing two icons. One was definitely for Spider Solitaire. I purchased a new copy for Asus, for $0, and it popped back up in the program tray. The other one might have been for a program that I had downloaded to convert YouTube videos to MP3 or MP4 files.


Outlook. etc.: It was time for the second moment of truth. With some trepidation I clicked on the blue Outlook icon. Microsoft somehow recognized me and asked me to key in the password associated with the account associated with my email address. I found it on my password list. Microsoft approved it and immediately installed updates to the software. I then needed to key in the passwords for my two email accounts. I got the Cox one on the first trick, but I made a mistake on the one for Wavada.org. Once I got it right all the emails that I had received from both accounts showed up after the next Send/Receive.

Everything seemed to be there, and I liked the new look and feel of the software.


Problems: After one day’s use I had encountered only three problems. As I mentioned, I had left one program open on Lenovo. It took me less than five minutes to bring the Asus version up to date. At one point while I was surfing in Firefox Windows11 interrupted and reported that it needed to restart. I had no choice but to let it. It came right back up, but I lost about an hour’s worth of work in WordPress. I don’t know why it had not been saved, but I will need to be more careful about updating these long blog entries more regularly.

The strangest problem was encountered using the editor of posts in WordPress in Firefox. Below is the screen for editing a blog entry in Chrome. This is also how it looked in Firefox on Windows 10:

Notice the blank area to the left of the text and the slide bar on the right that is now most of the way down the “Post” area on the right.

Contrast this with the same screen on Firefox.

The Firefox version shows a frame from the Dashboard on the left. The two slide bars are both so thin as to be effectively invisible to a septuagenarian. The one to the right of the text works correctly, but the one to the right of the Post column only raises and lowers the Dashboard on the far left, even though it is long enough to need a slide bar. Furthermore, it has no effect on the Post area. This makes it almost impossible to add more tags after a point.

I don’t know if this was a problem in Windows 11 or WordPress. I planned to install a new version of WordPress soon. I later learned that it was neither. The slide bars in Windows 11 were much smaller. Sometimes they were nearly invisible.


Performance: The new box is lightning fast, and so far it has never locked up.


1. The technical experts at law enforcement agencies on television often extract files from hard drives that survived plane crashes, arson, floods, and the like. Surely the agents of the internationally renowned Geek Squad had similar tools at their disposal.

2. I ordinarily played bridge on Wednesday evenings, but the game on 9/27 was canceled because only three pairs planned to intend.

3. Sue thought I might be able to use a gigantic display that she had squirreled away in the three-season porch. I was thoroughly skeptical even before I learned that it had no cable.

4. I did NOT need my cataracts removed. That will probably come some day, but not before my subsequent appointment with the retina specialist on October 18.

2023 Bridge: The Tonto Scandal

A scandalous email. Continue reading

If you were offended by the title of this entry, you know where you can cram it.

Bill Watson.

In the twelve years before the pandemic the Hartford Bridge Club had hosted a one-day, two-session 199er Sectional, usually in October. For at least two of these events I emailed promotional pieces. The last one in 2019 was run by Bill Watson. The club was open in October of 2021 and 2022, but the event was not held.

The ACBL had special rules for Limited Sectional. They were sponsored by the unit, but run by the club. The unit had no financial stake in the outcome.

The most attractive rule was that the club did not need a Tournament Director certified by the ACBL; it club could use its own directors. In late 2022 I researched the feasibility of resuming this activity and proposed to the Planning Committee and the Board of Trustees that the time was right to try it again. I created a spreadsheet (posted here) to demonstrate the profitability of the undertaking under certain assumptions. Although Bill was not interested in resuming his role, the other directors were on board, especially Linda Starr.

However, just as the club was finalizing its plans, the ACBL changed the rules: a TD or an Assistant TD would be required for Limited Sectionals. To become an Assistant TD one must pass an exam that had not yet been written. Peter Marcus, the president of the Connecticut Bridge Association and a qualified TD, assured us that we could hold the event as long as he was “standing by” if needed.

Donna Feir.

So, in January Donna Feir, the HBC manager, was considering applying for a sanction. On the 15th I sent an email to Linda Starr asking whether the directors had set a date, and, if so, did they want me to send emails1 promoting it. She answered the next day:

Yes! We have decided.  We’re having a one-day, two-session 0-750 NLM2 sectional on March 26. (The flyer is attached.) Who do you send the information to? (Just curious. I’d love to have you send it out to anyone 😁)

The flyer to which she referred can be viewed here. The event actually had two flights: one for players with less than 200 points and one for non-Life Masters with less than 750 points.

I had been thinking about how to approach the emails for this event for a few months. The key aspect, in my opinion, was the color of the masterpoints: silver. When I think of Silver, I think of the fabled steed of the Lone Ranger. So, I decided to make the horses of the LR and his faithful Indian companion Tonto the theme of the first email. You can view it here.

I sent a copy to Linda, whom I considered to be my boss on this project. She responded enthusiastically, “Thanks, Mike! This announcement is great!! It should get plenty of interest.”

Well, she was right about the interest. I sent the email to players in four units: Connecticut Bridge Association (CBA), Rhode Island, Central Massachusetts, and Western Massachusetts. 1,300 were sent; 54 bounced; 770 recipients opened the email a startling 1,794 times. The flyer was opened 90 times.

No one was in any way angry about it, but two people did not like the focus on Tonto. Elaine Reitman wrote this:

Not Tonto.

Don’t you think that in this day and age when sports teams from schools through NFL Pros are urged to change their team names exploiting Native American stereotypes and the US as well as local governments are expunging the term “squaw” from place names that this is a decidingly jingoist message.  Couldn’t bridge players be encouraged to attend a tournament for their own benefit without bringing midcententury stereotypes into play.  It’s insulting to receive messages using pidgen language and dated images.  

Not Jay Silverheels.

Her reaction frankly surprised me. Did she really feel insulted? I doubted it. Uncomfortable, maybe, about the fact that she was in the same group as someone who used a metaphor that had been a familiar part of the culture for nearly seventy years. I wrote back to her:

Did you think that the Johnny Depp movie was insulting? Jingoist? How so? The LR and Tonto on TV were good friends, and all of the bad guys that I can remember were white men. I used “Tonto” and “Scout” in the headline rather than “I am scouting for” to help people remember that Scout was the name of Tonto’s horse.

It is very hard to get people to read emails in this day and age, and I really care about reviving face-to-face bridge. I would not want to eliminate about half of the possible metaphorical references from my youth.

I am sorry that you did not like my choice of metaphors. I don’t get paid for this. I just do it because I love the game.

She did not reply. I received one other email in the same vein from Butch Norman:

If I am the only one to comment on your use of the pejorative word “Tonto”, then I guess it is my problem. However, if I am not, then you do have a problem that needs to be addressed. The Native American definition of “onto” is “idiot, fool, stupid”. 

I was surprised to learn this. Actually, the Native Americans have a very large number of languages. I didn’t have any idea which one Tonto spoke. here was my response:

One other, so far. I certainly did not intend to insult Native Americans. To me Tonto was a TV character who caught bad guys in the fifties. He talked a little funny, but so did Gabby Hayes and a lot of other sidekicks. Maybe that is problematic, but I don’t see it.

Butch sent this reply:

Thanks for your reply. Please don’t apply to today the standards of what was acceptable in the 1950’s. (Amos ‘n’ Andy comes to mind. I know you to be a better person than that.

I would have been happy to argue with him about Amos Jones, but I had to admit that Andy Brown was a blockhead. What that had to do with Tonto, who, in my opinion in no way conformed to any racial stereotypes, I never did figure out. I just let it go.

Bill Segraves.

The next email that I received was from Bill Segraves, the new webmaster for the CBA. He was not on the mailing list, and so someone must have shown a copy to him. He had a very different concern:

I just saw a copy of the draft advertisement for the 750 sectional and I very strongly advise against it.

I asked my wife, a non-bridge player “how bad is this?” She said “Bad, very bad.  Do you know what Tonto means in Spanish?  It means stupid.” I loved the Lone Ranger when I was a child, but we live in different times.

PS – if this fell into the wrong hands, it would be potentially very damaging publicity for Connecticut bridge.  This is not how we want to make our appearance in the newspapers.

I don’t know why he thought that what he saw was a “draft”.

I blame Miss Goldsich.

In the seventh grade at Queen of the Holy Rosary School in Overland Park, KS, I had a class Spanish, but I don’t think that Miss Goldsich ever drilled us on the twelve words in Spanish that mean “stupid”.

I checked my text again to be certain. All of the rest of the email was in English. Of what importance was it to anyone what one of the words meant in Spanish?

I could not let the claim in the PS go unanswered. Did he really think that someone was going to report us to the thought police in the media over this email? I sincerely hoped that they would! If they did, they would be required to let me respond, and I was quite sure that the CBA would come out very well in such an exchange.

Peter Marcus.

The President of the CBA, Peter Marcus, asked me to put the email on hold. It was too late for that, as I explained:

718 people have opened this email. Only two complained. I responded to both of them. Only eight people unsubscribed, a very small number. 32 people clicked on the link to the flyer. The content was approved by Linda Starr, the HBC director who is managing the project. She said that it was “great”.

I think that this is a tempest in a teapot, and everyone I asked at the HBC today agreed with me.

Peter’s response was typical of his bombastic communication style:

So, first, a small story/analogy.  It is customary in the Jewish faith to name a child after an important dead relative.  Sadly, my father’s father died 7 years before I was born, so, in a normal situation, it would have been automatic that I was given his name.  It was a perfectly good name when he “got it” long before, and there was no problem with it at that time.

Yet, I was born in 1955, and my grandfather was Adolf Marcus.  As you can imagine, the number of new “Adolfs” in 1955, particularly in a Jewish home, was pretty small.

The point is, something that was totally normally in 1900 was completely unacceptable in 1955.  Obviously, if my father had named me Adolf he wouldn’t do it to offend anyone or for a bad reason, he would do it to honor his father.  But, motives and intent didn’t matter; it was wrong and no amount of “good intent” could make it right.

I too grew up in the era of The Lone Ranger, watched it as a kid, and, between being desensitized to any bad undertones and living in the society at the time, it became part of my “normal world.”  It was not widely seen as wrong back then, at least to a small child in the early 60s, so it entered my mind and environment as totally normal.

But, we grow up, we advance, we learn from our mistakes.  What was societally acceptable in 1960 or, for that matter, 1860, is seen as wrong in 2023.  Much of this comes from how we grew up and the people around us.  And, while my parents didn’t express any concerns about the stereotypes in The Lone Ranger, they constantly reminded me not to repeat anything that I heard when we visited my mother’s parents, both of whom were of Southern society from the late 1800’s and thought nothing of using “the N word” in every day conversation.  To them, that was normal, what they grew up with, and they wouldn’t understand how anyone could see that as wrong.  But, thankfully, my parents had advanced from that mindset.

Mike has called this “a tempest in a teapot” and that is a fair view in some ways.  But, it is also the view of people who aren’t part of the stereotyping of Tonto, Kemosabe, etc.  People with that background may see it as more than that, as well as others who don’t have that background but understand that there are analogous things that could be said about whatever their ethic, religious, national, or cultural background is that they would find much more than “a tempest in a teapot.”

But, even if that is true, so what?  Are we “proud” that, in less than 12 hours, 2 people expressed complaint and 8 unsubscribed?  What will those numbers be 24 hours from now?  And, even if the protest is miniscule, what happens when this gets more public exposure?  Do we really want to read about this in Bridge Winners, or get a call from ACBL headquarters, let alone if this reached a wider audience?  As unlikely as it is, I really don’t want, as President of the CBA, to be explaining to a Hartford Courant reporter that we just see this as “a tempest in a teapot.”

At the same time Peter sent the following email to the officers of the CBA, with cc’s to Donna, Bill Segraves, and me.

I am sending this to just the CBA Officers and asking for as quick as possible your input/view on what has happened and what we should do.

Attached below is an ad for the March NLM sectional being held at the Hartford Bridge Club.  This is a tournament that was quite successful pre-pandemic and is targeting the very players who seem to have stepped away from face-to-face bridge.  So, we really want this to be a big success and have begun advertising it.  This started with an email to a fairly wide audience (a little over 700 people) who are eligible to play in it and live in the greater CT area.  The contents of the email are below.

When this was brought to my attention, I immediately sent a note and left a phone message asking to hold off on sending this out, but it had already been sent.  We have so far received few comments;  2 people complained, not sure who, and 8 people requests to be unsubscribed from our email distribution, both relatively small numbers.  But, of course, that is in just the last 12 hours during which time most people were probably asleep, so who know what will happen in the next day or two.

A small group of players in the Hartford area saw this and thought it was a very effective ad.  And, in many ways, it is.  So, there was no serious concern raised about it.

But, I did get input from someone and, when I saw it, and then passed it by some other people I respect and they saw it as a very, very serious problem.  While it is true that people of my generation and my ethnic background watched The Lone Ranger and saw nothing bad about it, that was when I was 6 and we lived in a different society.  In reality, this was a very bad show (Tonto is the Spanish word for fool or idiot) and, back then, the respect shown to Native Americans was so non-existent that the TV producers had to hire a Caucasian actor with heavy make-up, since it was just “known” that American society wasn’t ready for an honest depiction of a Native American.  Sadly, that view extended to many other groups seen as “lesser” by mid-20th century America.  But, the fact that it was customary and normal doesn’t mean it isn’t seriously offensive in 2023.

Below is an email I have written to apologize for this ad.  I am asking the officers for quick feedback on two issues

1) The apology itself and any rewording you want to suggest

2) How widely do we disseminate it, to just the people who got the email or to a wider audience, such as the CBA membership and/or the website

As to the 2nd issue, I can make arguments on both sides.  Wider distribution will just put this in front of more eyes who may be offended.  Lesser distribution can look like an attempt to “sweep it under the rug.”  Sadly, by the time we learn which of these is correct, it will be too late to actually do that.

Anyway, please get back to me as soon as you can.  I really would like to address this today, if at all possible before 12:00-1:00 so we can get something out before we start to get more negative feedback.  As I have said to someone, as unlikely as this may be, the last thing we really want is for the President of the CBA to be interviewed by a reporter for the Hartford Courant.

Two things about this are noteworthy: 1) I sent the email to Rhode Island, Central Mass, and Western Mass, not just CT; 2) Peter did not ask the officers whether they thought it was a good idea to send the apology; he just asked them to comment on the wording.

Despite Peter’s claim that it might be considered “sweeping it under the rug”, the three other officers said that the apology should only be sent to the addressees. One proposed a change in the wording. I had a different take.

So, the standard now is “can be offensive”? Who judges that? I am not only offended but insulted by this entire process. Can I veto it?

By the way, the people whom I informed about the two complaints asked me if I told them where to cram it. I did not. I responded politely, as I always do.

If anyone was actually personally offended (as opposed to imagining that others might be offended), which I doubt, I will be happy to apologize to them face-to-face with great sincerity. However, I would insist that they tell me what about this totally innocuous character (other than his name, which in a language not spoken by either major character is one of the twelve words for “stupid”) they find threatening or even discomfiting. I never heard of Tontophobia, and I doubt that more than a minuscule portion of the target audience has. Tonto merchandise and reminiscences are all over the Internet. I have never heard of anyone complaining about them. I can understand, to an extent, Bill Cosby being upset about Andy Brown and Kingfish, but I cannot understand anyone getting upset about Tonto.

I am as woke as anyone. I think that the rest of us owe an unimaginable debt to Native Americans. However, I think that it is a huge mistake to make any more of this. Two complaints out of 719 opens is a very small number. Believe me; I have read every single response to the more than a million emails that I have sent promoting bridge.

I also think that it is a terrible idea to try to rein me in. I have a proven track record over this last decade of grabbing people’s attention and getting them to tournaments.

Frankly, I would welcome any attention drawn by outsiders to the campaign. They would be forced to let me respond, and I would emphasize how hard it is to get people’s attention, how innocuous Tonto’s behavior is, and how important it is to get out our message.

Peter responded in his usual way.

I am sending this to you alone.  If you want me to expand the audience, I will.

1) No, you cannot veto it.  I am sorry if you feel offended by the process.  That was never the intent, but, if it had that effect, I apologize for that.  I am not telling you that you are wrong to be offended, the fact that you feel it is real, just as offense at the email is real.  But, I can be sorry that I had a part in making you feel that way, and I am.

2) Not sure I understand your comment about “…where to cram it.”  I have no doubt that you handled any complaints fairly and professionally.  My primary interest in knowing who they are is, if there is an escalation by them, I would know they were “the original two” and not new concerns.

3)  Actually offended, yes.  Obviously you do not feel that way, nor does Linda, and likely others who helped develop it at HBC.  But, under the heading of who were offended, we have

me

Bill Segraves

Sue Miguel (when I asked for her opinion if this was an issue, since I didn’t want to over-react based on my personal feeling alone, she immediately called me back and screamed “Are you out of your mind!!”)

Gail Marcus (twice CEO of half-billion dollar corporations who has experience with unintended but negative publicity)

I would also note that none of the CBA officers–Phyllis, Deb or Cindy–made even a suggestion that apologizing for this wasn’t necessary. 

You ask what is offensive about this.  I will speak for myself alone.  The first think I thought of, when I learned what Tonto means, is, as I was watching my tv when I was 6 and enjoying The Lone Ranger, what was the little 6 year old in the next apartment, whose parents came from Puerto Rico and spoke fluent Spanish, thinking as he saw a tv character called “Fool.”  Another group of people who lived in America (actually the first who lived in America) being insulted by American society, in this case, the TV industry.  This was what offended me as an individual, and it was a profound sorrow.

As to your record, I have to be one of the most understanding of that since my tenure being involved in these tournaments is the longest.  It is true, you have been outstanding at the technical issues of publicizing tournaments.  But more importantly, your copy, particularly for district emails to open players, is accurate and very effective.  I very much enjoy your humor and think you do an amazing job.  But, no one is perfect and I believe this was a well-intended but real error.  I do not see it as a concern or something for the future.  No one is trying to “…rein you in…” or even suggest that you shouldn’t use your considerable talents in marketing and humor to create bridge notices.  In fact, when someone suggested that, as President of the CBA, I should approve all CBA-related email, I rejected that concept totally.  I have complete trust in what you are doing (as I do with what Bill is doing on the website, Robin on the Kibitzer, etc.) and I have no belief that I need to approve everything or make sure there are no problems.  No one is “sitting over your shoulder.”

On a final note, sorry, but this is what I don’t understand; why is this an issue?  Linda’s email from yesterday (and a follow-up that she sent to me alone that I have chosen not to respond to) basically raise the “pc police run amuk” issue and you refer to yourself as being “as woke” as anyone.  All of these are newly introduced political terms to just feed ridiculous debates.

Even if one person was slightly offended, should we not care?  Is there really an argument being made that there was no way to publicize this tournament other than the Lone Ranger reference, that it was mandatory to use this imagery, and none other?  Why can’t we do a great job and not run the risk of offending someone?  And then, when someone is offended, rather than recognize that and address it, we get mad and raise the ante by suggesting their being offended is wrong and we shouldn’t care.  And, would we really be making this argument if the title of the email were

Imbecile Scout for Silver, Kemosabe

Because that is exactly what it says and I am sure some of the players who got it understand Spanish, let alone have Hispanic heritage.  While not Hispanic, my Grandmother was Spanish and my father’s full name, born in Berlin, was John Theodore Ricardo Roccamora Marcus.  I don’t understand Spanish (my wife does and knew immediately) but I was aghast when I learned what Tonto meant.

Bottom line: this was a good, clever, interesting idea that, in another environment, would have been exactly what it was intended to be without any excess baggage. However, we live where we live, not where we wished we lived, and, in our world, this was a mistake. It has to be recognized as such and, when there is a mistake, you apologize and move on. You don’t dwell on it, but you don’t ignore or defend it either.

I should have insisted on a change to the wording of the apology to make it clear that the decision to send it was not approved by either the Hartford Bridge Club or the Board of Directors of the CBA. I was not impressed by Peter’s attempt to appeal to authority (his wife and Sue Miguel). It was a ridiculous notion that someone writing in English must check every word in a missive against every other language’s use of that combination of letters. It was also totally ridiculous to set the level of judgment as the potential that one person might be offended. I WAS personally offended by the apology. Why was my actual offense ignored in favor of fear of the imagined offense of some vague group?

Peter then sent me one of his shortest emails ever: “When you send out the email, could you add me (or make me a cc) for it, so that I know it has gone out.  In the unlikely event that I hear about this independently, I would like to know if that happens before or after someone sees the follow-up.”

My response was even shorter: “Who said that I was sending out a follow-up?”

He sent me another long email. The important part was “In response to your latest question, ‘Who said I was sending a follow-up?’  the answer is me, President of the CBA.”

Of course, I knew that he was the president. I had attended meetings of the CBA for over ten years. The president presided at those meetings. I never heard of any other president ordering anyone to do anything. Peter had the only copy of the bylaws that anyone knew about, but I seriously doubted that the president had authority to order anything.

I responded simply: “I never agreed to send this, and I am not in charge of communications for the unit. I am absolutely convinced that this is just opening a can of worms for no good reason.”

His next email was another long one. The key paragraph was this: “I do not care what you are convinced of.  I am the President of the CBA and I am instructing you to send this to the same distribution list that you send the Tonto email to.”

I wasn’t impressed. I wrote back: “What gives you the right to order me to do anything? I am convinced that this Is unnecessary and potentially counterproductive. I refuse to do it.”

Cindy Lyall (right).

An email from Cindy Lyall, the treasurer of the CBA and daughter of Rich DeMartino3, put things in a different light: “Hi – just seeing if we have sent out an ‘apology’ yet.  If we have not, and only received 2 ‘complaints’, are we sure it’s necessary?  Don’t want us to exacerbate the ‘situation’ unnecessarily. “

Peter ignored this attempt to cool things down and instead sent the following:

At your convenience, find a dictionary and look up the meaning of the word President.

Since you claimed not to be responsible for communications for the unit, by what authority did you author and send this out?  There never was a vote of the CBA Board not approval from the Officers.  While the tournament may be run at the HBC, it is a unit function, not an HBC function, and the unit has responsibility for the tournament.

However, I have no interest in fighting with you.

You will send out the email apology as I instructed to the entire distribution list, copying me, and you will send me a copy of that distribution list to me as well.  This will go out before 5PM today.

Failing that

1) I will develop a list and send it myself.

2) I will inform D25 that, as President of the CBA, you are no longer on the D25 Executive Committee.

3) I will bring a motion at the CBA meeting on Thursday that you be removed from the CBA Board.

4) As District Tournament Coordinator, I will not sanction the tournament, so there will be no tournament to advertise.  I believe it is not in the interest of the CBA, ACBL or bridge to be associated with a tournament that appears to associate itself with offensive imagery and language and then refuses to correct it. Your call.

I was not afraid of the CBA board. I had a lot more experience working with them than Peter did. I knew how they thought. On the other hand, I did not want to be removed from the Executive Committee, which had become dominated by people who had very different ideas about how to resurrect bridge after the pandemic.

I took a different approach with my next email:

I asked for permission to use the CBA letterhead before the Orange tournament for which I drafted two emails because the CBA’s emails were so meh.

I will be happy to send you a spreadsheet with the names and email addresses of the people to whom I sent the email, but I will not participate in any apology or retraction. If you want to do those other measures, go ahead. I won’t like it, and I think that they are stupid moves. The only things that I live for are my cat, who is dying, my wife, who has a half dozen chronic illnesses, and face-to-face bridge. This does not affect the first two, but I am convinced that it is bad for the last. I also find it unbearably humiliating.

Peter responded with this:

Fine, please send me the distribution list.  Since the email does not come from your account and would be over my name not yours, your intransigence in this matter mystifies me but it is what it is.  Given that, I would welcome you changing your mind and doing the purely mechanical function of sending the email to end this disagreement.  Failing that…

I will inform Carolyn Weiser that you are no longer on the D25 Executive Committee.

You can either send me an email with your resignation from the CBA Board or, on Thursday, I will bring a motion for your removal per the CBA by-laws.

Since you are providing me with the distribution list, I will not do anything to impact the tournament itself.  There is no good reason to harm 50-100 bridge players4 because of your position.

It took me a few hours to produce the spreadsheet that I sent to him. In his next email he expressed sympathy for the condition of Bob the cat and asked me if I intended to resign. I ignored the former and answered his question in the negative.

At this point Peter sent a copy of the emails that we had exchanged to all of the members of the CBA board. He included the following text:

I am sorry, this is not a pleasant issue to raise. Over the last few days, I have been dealing with an email, sent out under CBA auspices, advertising the March 26 NLM sectional at the Harford Bridge Club. This has engendered a long series of email back and forth between myself and the other CBA Officers – Phyllis, Cindy and Deb, Mike Wavada and Linda Starr and Bill Segraves. It concerns the advertising copy for this tournament and the issue that I and a number of other people found it inappropriate if not offensive. This email was sent to about 1350 NLMs in CT and surrounding units.

As President, and with the input of the Officers, I generated a follow-up email, apologizing for the content and sent over my name and contact information. Linda and Mike objected and didn’t want me to send it, believing the email was not an issue and that sending an apology would bring more attention to it. I and others felt that this was the kind of issue that, as unlikely as it might be, could explode on social media and other venues and that the best approach was to be forth wright, apologize and move on. As CBA President, I was willing to “take the heat” and did not expect Mike or anyone else involved in its creation to be publicly criticized or humiliated.

Yet, over the past few days, Mike, who had the distribution list that it was sent to, has categorically refused, despite my request and then my instruction as President, to send out the apology.  He has, finally, sent me the distribution list and I have sent out the apologies (you all received one), despite the fact that this caused some havoc with my personal email due to the volume being sent.

While we can disagree on the severity of this issue, I maintain that there is no setting in which offending even a small number of players is good when other imagery and wording could have been used which would offend no one.  I have also been accused of being part of “PC cops run amuk [sp]”, having no authority to make this decision, etc.  I did decide to move forward without the full Board, because of concerns about the timing, but did involve and get at least tacit agreement from the other officers.

Sadly, I cannot accept having Mike Wavada on the Board with his repeated refusals and hostile attitude towards my role as President.  

Therefore, per CBA By-Laws 6.12(b) – Removal –  An At-large representative may be removed by an affirmative vote of the Board of Directors, 

as Mike is one of the 4 at-large representatives, I am requesting a vote on his removal from the CBA Board be held at Thursday’s meeting.

It should be noted that, while there are very specific rules concerning removal of a District Representative Board members, including certified notice 30 days before the Board meeting (ByLaw 6.12(a)), that is not true for at large representatives, who per by-law 6.6(f), “…shall service at the will of the President and the Board of Directors.”

Attached are 8 .pdf files, numbered 0-7, the first (#0) showing the original email advertisement for the tournament that is the subject of concern, and the next 7 being copies of emails (I believe complete showing all correspondence to which I was a party).  In each case, I have put the name of the person sending the email in red, so you can more easily follow the discussions.

Obviously, this is not a pleasant request, as I have know and worked with Mike for many years.  But, given the exchanges over the last few days, I do not see any alternative.

Feel free to call or email as you wish.  My next email will be the ZOOM instructions for the meeting.

The only word that upset me in this email was “finally”. I had set to work on preparing the spreadsheet as soon as I sent the email promising to do so. It involved exporting the “audience” from MailChimp to my PC. I had not done this for several years and never using Chrome, which is the browser I used when working on my free account. Chrome displayed the page in a way that threw me off. It also has a totally different way to handle downloads than Firefox, which I had previously used. I did not dawdle. It took a few hours to figure this out, find the extract file, unzip it, load the file for the subscribers into the spreadsheet program, remove all of the columns except the email addresses, save it as a csv file, and send it to Peter.

Peter did not ask for anyone’s opinion on the matter, but the response was overwhelming. Jan Rosow’s was the first to arrive:

I am against Mike Wavada being removed.  His articles have no malicious intent and are creative with researched pictures.  I am sorry that this is overblown in my opinion. Mike has given countless hours of volunteering and web site creation and it would be a  Major loss not to have him on the Board!  

Someone whom I did not know named Marsha Scherr sent me a very nice email. I have included a photo that she embedded in it:

Clicking on the above image will take you to the story that inspired Marsha.

Hi.  I feel a need to write to you to say I’m sry you got grief from people who, in my opinion, are uninformed about The Lone Ranger, Tonto, and the whole Lone Ranger cult.  Of course I’m talking about anyone over the age of 60.  My friends and I have had an email exchange and we feel similarly.  We were all Lone Ranger fans.  We girls had Lone Ranger lunch boxes, etc.  Girls loved the sexy Lone and appreciated the friendship of Silverheels.  I think all kids understood we were watching 2  friends who trusted one another, who were from different cultures, & worked together to get the bad guys (& I sort of remember the bad guys were white guys).

Silver was a euphemism in the days of Tonto and the Lone.   You made it a meme so kudos to you

PS:  Please add my name to distribution list of CT Bridge

Take care & don’t let the naysayers get to you.

This was followed by supportive emails from Esther Watstein, Deb Noack, and Roger Caplan. Others must have called Peter. This long defense of his conduct was in his inimitable style.

I am sending this directly to the 5 people on the Board who have responded to me directly, copying the other Board members. Obviously, for those who have not responded so far, your views are welcome and appreciated.

Let me make my position very clear.

Mike Wavada is an extremely valuable resource.  As I said in one of my emails, I probably know this better than almost anyone as he has served as the communications chair and webmaster of D25 for many years and we have worked together quite successfully.  I also wrote that I have seen dozens of examples of Mike’s authoring publicity for tournaments that is creative, funny and very effective and I have told him and others that many times.  Someone suggested that, in addition to expressing the CBA’s apology for this email, I should tell Mike that he could not send out any future unit-based communications without my prior approval. I rejected this concept totally.  However, ill-advised I believe the “Tonto” email was, Mike has, as he has said, a long track-record of excellent communications and one email, if it is unfortunate, cannot wipe out a long history of excellence.

I personally feel the “Tonto” ad was a mistake, not intentional and not malicious, but a mistake nonetheless.  I did not come to the decision to act on this view based on my personal opinion; in fact, I asked a number of bridge players their view to see if I was over-reacting and, to a person, was told that this was totally inappropriate.

Someone (apologies, but I believe it was Roger, best wishes to your daughter) commented on his view that this should have gone before the entire Board.  That is certainly a valid view but, in my opinion, not logistically workable until Thursday and taking action that far away would not be effective.  And, I did, and do, believe that action was necessary.  So, I did bring into the discussion the other Officers; none suggested doing nothing and Deb was kind enough to rewrite and significantly improve what I had originally written.  From this, I believe I was acting with the support of the Officers.

As I have said, I do not want to wade into the offensive/woke debate.  I do not believe that this email is about either.  Mike wrote that he would welcome responding to people who were offended.  Personally, my goal is to not offend people who will want a response.  While I do know that people can be offended by anything (a friend told me of neighbors who are offended at one of them flying the American flag from their porch), I think minimizing such offense has to be a reasonable goal of any organization.  It is with this in mind that I believe the “Tonto” email was unnecessary.

For the record, I believe I sent out something like 1300 emails and have so far received a total of 4 responses, two of them thanking me for addressing an offensive email and two of them telling me, in basically so many words, “To get a life.”  I have responded to all, thanking them for taking the time to express themselves.

Anyone involved in media knows that, if you get a small number of replies, there are a lot of people who feel the same way who don’t bother to write, so I am sure there were many people who were not offended and some who were.  However, I believe that, if the imagery were a silver mine, or a silver tea service, or anything else silver, there would have been none offended.  Wouldn’t that be better, particularly when we are working overtime to try to get people back and cannot afford to lose even a small number of players?

But, I do not believe this is now about the “Tonto” ad.  It is about the roles on the CBA Board.  After consultation with the Officers, I wrote to Mike to send out a communication to the members expressing the view of the President and the Officers.  While Mike wrote that he was not the Board Communication Chair, the original email was sent over his name and I did not see any email from Mike to Ken with the proposed copy or Ken’s approval as Communications Chair.

I could understand if I had told Mike to send this out over his name, basically making him publicly apologize for “his mistake.”  But that was never the case, and all he as asked to do was “push the computer button” that would send out the emails.    If Mike has the information of whom he sent email to, and the President asks him to send an email to that audience, particularly after the other Officers have been involved so this is not “a President run amok,” I expect him to do it.  If Mike, or anyone on the Board, has the authority to flatly refuse to do this, then the President is no longer the President.  It is for this reason, not for the original copy, not because Mike (and others) felt it wasn’t offensive, and not because he (and others) expressed their disagreement to me in ways that I found offense (I am a “big boy” [in man ways] and have heard a lot worse things said about me, just ask any ACBL Board of Directors member), that I requested Mike’s removal from the Board.

I have repeatedly written to Mike that I am sorry if he disagrees with what I did.  I have never meant to offend him, impugn his work or anything else.  If Mike will write to the Board that he apologizes for the way he handled this, not the original email but his refusal to send out the communication that I sent him, and accept that I had the right to ask him to send it, then I will withdraw my suggestion that he be removed from the CBA Board.  That will allow us to put this in the rearview mirror and move forward.

The “Push a button” comment was not accurate. Peter was ordering me to use my personal email account to send an email that I was convinced would be both humiliating to me and more likely to be counterproductive than not for reasons that I had already explicated. The idea would not have been as innocuous or anonymous as he depicted:

  1. My email address (Mike@Wavada.org) would be listed on each mail. It was probably the most famous email address among bridge players in New England. If I changed the setting for this one message, it would increase the probability of being flagged as spam. I had twice faced dealing with being blacklisted. I took great pains to avoid that possibility.
  2. My home address was listed at the bottom of each email.. I doubt that I would have remembered to change it. This would be another red flag.
  3. My experience told me that a good number of people would unsubscribe if only because it came so soon after the previous message. I needed to use this account for planned future emails for this event and others.
Linda Starr.

Linda Starr, who at the time was also on the CBA Board, wrote the following shortly after receiving Peter’s email.

Regarding the Tonto issue itself, you might be interested in some facts. If so, you can check out the Wikipedia entry on Tonto, in which it says: “The radio series identified Tonto as a chief’s son in the Potawatomi nation. The choice to make Tonto a Potawatomi seems to come from station owner George Trendle’s youth in Mullett Lake, Michigan. Located in the northern part of the Midwest, Michigan is the traditional territory of the Potawatomi, and many local institutions use Potawatomi names. Trendle gained the name “Tonto” from the local Potawatomi, who told him it meant “wild one” in their language.” Note that Tonto, whatever it means in Spanish, is not and never was taken from the Spanish language. Wikipedia goes on to say,”in the Spanish dubbed version, the character is called “Toro” (Spanish for “bull”) or “Ponto”. I found this information on several other sites as well, but this was the most concise.

Also, on Britannica, it says, “Tonto was identified in some stories as a member of the Potawatomi tribe and was presented as principled, virtuous, and fiercely loyal. Despite his stunted English, he was also portrayed as both intelligent and wise.” 

So perhaps with a little research and greater early communication with the entire board, we might have simply decided to provide this information to anyone who was offended and let them decide for themselves if Tonto was, in fact, an unflattering and “horribly offensive” representation of Native Americans. 

Beyond those facts, and whatever you choose to believe about the appropriateness of Tonto, I believe the request to remove Mike from the board or of subjecting him to any further repercussions is … honestly, I simply lack appropriate words to respond to this proposal. We all know the tremendous amount of great work Mike has done on a volunteer basis to support and promote bridge in New England for many years. And in this case, as is characteristic of Mike, he simply stood up for what he believed despite enormous pressure. I admire him for it.

PS: Just as I was about to hit Send to this email, I received Peter’s latest email. I do NOT believe Mike owes anyone an apology. This just goes on and on.

Peter must have received negative feedback from others. At this point he decided to resign as president! Here is how he did it.

(I am copying Rich DeMartino since he initially approached me and asked if I would be willing to be put on the nominating slate for CBA President.)

I am sending this to you as the Vice-President.  As of Tuesday, January 31, I will be resigning as President of the CBA.  The way the organization and the Board is responding, not just to the original email, which I agree was well-meant but unfortunate, but then to the response by people like Mr. Wavada and Ms. Starr, is not one that I feel I can properly represent.

Things that need to be done:

1) I am a CT representative to the D25 Executive Committee, and the next week is in two weeks.  Phyllis will need to appoint a replacement (Mike Wavada is the other CT representative).  You need to communicate your choice to Carole Weiser, D25 Secretary.

2) Cornelia Guest resigned as tournament coordinator, send me information about the church for a sectional, and they have written to me.  You need to contact them so they will contact you and not me.  You will also need to appoint a new Unit Tournament Coordinator.

3) You need to inform the ACBL of the change in officers so they will send future emails to the correct individuals.

4) If you wish to have the Board meeting I called for this Thursday, someone will need to set up the ZOOM meeting and send out the invitation information.

I wish you all the best.  I was hoping this would be an enjoyable and beneficial relationship for me and the CBA and a return to the unit that I served for so long.  Sadly, it appears that cannot be the case.

I did not want this outcome. Several of my open projects required assistance from him in his other roles. I had no relationship with the vice-president, Phyllis Hartford. I did not know her very well, but I doubted that she wanted the job under these circumstances.

Rich DeMartino.

I received a telephone call from Rich DeMartino. He told me that he thought that this issue had gotten “way out of proportion”, which was in accord with my “tempest in a teapot” comment in the beginning. At his request I sent him this email concerning whether I could continue working with Peter.

I have no objection. I consider Peter one of the most talented and the most generous person that I have ever met. I have worked closely with him on several projects, some of which are still ongoing. It would be a lot easier for me if he agreed to continue and let bygones be bygones.

I am only speaking for myself.

Peter asked to talk to me on the phone about continuing to work together. I said that I really hated to talk on the phone, but I provided my cell number if he thought it was best. Instead he sent this email.

I want to express my concern, sadness and regret at how events have unfolded over the last week. Specifically.

1) I do not and never have blamed you or felt you did something wrong in creating the image and copy of the email notice for the Hartford I/N sectional.  I did, and do, feel that some will find it offensive and do not believe it is effective to advertise a bridge tournament by offending anyone.  

2) While I am new to the CBA, I have worked with you for many years at the district-level and seen your excellence at developing tournament marketing.  Your words and pictures have always been not only effective but creative and funny.  I have repeatedly told you that before many tournaments.

3) Nonetheless, for this latest email, I felt that something more was needed, so I worked with the other CBA officers to develop a follow-up email, which was actually written by Deb Noack, improving on the one I originally wrote.  I believe sending this out had the support of all the Officers and I believe, with the support of the officers, I had every right to expect this email to be sent out on behalf of the CBA.

3) The message did not in any way implicate you nor criticize you or anyone else.  It would have come from the CBA, not your personal account over my signature so, to the extent that there was embarrassment, it would have fallen on me, not anyone else.

4) I asked you, as the expert in using the email system and the originator of the distribution list for the Hartford tournament, to send this subsequent email to the same audience.

5) When you repeatedly refused to do so, I reacted angrily by proposing your removal from the CBA Board.  This was a serious over-reaction and I apologize for doing it and for any negative implications it had.

I hope you will accept this sincere apology and we can move forward collaboratively.

“See” you this Thursday.

My reply was, as usual, much shorter:

There was no need to apologize. I don’t hold anything that you did against you.

You certainly had a right to send the apology. I had reasons for not wanting to send it myself, but I did not express them. I apologize for that. I tried to get the list to you as rapidly as I could, but I had never done that in Chrome (which is what I use for CBA stuff), and I could not find the file that I had exported for almost an hour.  I am also sorry that I did not ask you or someone from the board to review the original email.

Most of all I am sorry that this whole mess caused a battle of wills between two people who need to be on the same side in the fight to prolong the future of face-to-face bridge.  

A lot of people approached me at the club in the ensuing weeks to tell me that they were sorry that I had to endure this. I did not say so, but in fact the only thing that really bothered me was the prospect of being removed from the D25 Executive Committee.

Epilogue: I received one more mild complaint. Lynn Thomas, whom I did not know, wrote me that the email was “very un-PC”. I asked her who would be offended. She replied “the entire Native American community”.

I sent this email to her:

I have researched this and seen absolutely no statistical evidence for your claim. Are Native Americans offended by James Fenimore Cooper’s secondary character of Chingachgook, the Last of the Mohicans? Do you think that it is impossible for a writer to create an inoffensive character of a different race, nationality, or gender? Tonto was beloved by millions of Americans, and merchandise that features him is still all over the Internet.

I think that Tonto’s character stands on its own. He was as close to a flawless individual as I can imagine, and he was portrayed on TV by a Native American, Jay Silverheels. His grammar wasn’t great, but obviously English was not his native tongue. If he is compared to anyone, it should be to the other sidekicks, who were always quirky and sometimes buffoons. My firm opinion is that we should not cancel the character of Tonto.

And his horse, Scout, was just as cool as Silver, and he didn’t rear all the time.

I should have also emphasized that Tonto really rocked those buckskins.

The clue for 8 Down was “The Lone Ranger’s Companion”.

Linda Starr had the last word: “From Monday night’s (actually Tuesday’s, I think) NYT online crossword puzzle. I was so offended, I could barely finish the puzzle. I hope the press doesn’t get hold of this!!!”


The Limited Sectional that the original email promoted was very successful. You can read about it here.


1. I maintained a relational database that contained one record for everyone in the ACBL from 2014 on. I also had a free MailChimp account that allowed me to send emails to several thousand people at a time, and I was allowed to use two lists. One list I used several times per week for the Simsbury Bridge Club. The other I used for this project.

2. NLM is short for non-Life Master. The rank of Life Master had several criteria, one was the earning of 75 silver masterpoints. All points at sectional tournaments were silver. Other opportunities for receiving them were rare.

3. Rich DeMartino was a legend in the CT bridge community. He held the highest rank in the ACBL, Grand Life Master, and had won a World Championship. He was District Director of New England for many years. Both Peter and I had worked closely with him and held him in very high regard.

4. The actual attendance, even excluding the considerable number of volunteers from the HBC, was considerably more than the upper limit that Peter mentioned.

2021 April 19-24: Geeks on Parade

A week to fix a printing problem? Continue reading

This is the usual setup of my desk. The printer (top) is only a couple of feet from the CPU. The display is balanced on my Italian dictionary. My (always plugged in) phone and wallet are stored on the base of the display.

My HP color LaserJet model M252dw, which had been attached to my Lenovo desktop and functioning without difficulty for at least five years, was still performing admirably on Friday, April 16. I did not use it on Saturday or Sunday because I was playing bridge in the online qualification tournament for the Grand National Teams (GNT).

On Monday, April 19, I decided to print my first ever coupon for cat litter. I redeemed 325 of my Paw Points on freshstep.com for a $3 coupon. The company emailed me a link to a web page on which I could print my coupon. I clicked on the link and then clicked on the “Print” button on the webpage. The screen said “Preparing preview”, but it never got any further. It just sat there spinning. I closed all the tabs on my Foxfire browser.

I clicked on the link in the email again. Foxfire started, and the same screen with the “Print” button appeared. The familiar “Preparing preview” appeared, but noting ever printed. There were no files in the printer queue.

After that, the webpage linked from the email would not allow me to try to print the coupon. I found the contact email address on freshstep.com and sent an email that explained the problem and asked them what to do to obtain my coupon.


On Tuesday the troubleshooter reported a problem with the printer.

I did not need to print anything else until late on Tuesday. At that point I could not even make a spooled file from any program. The system reported no errors. I ran the troubleshooter in Windows. It reported a problem with the LaserJet printer, but it found no specific issues.

I tried various combinations of shutting down the printer and restarting Windows. Nothing worked. When I tried to print a test page, an error appeared on the computer, and nothing printed.

A few years previous to this a virus had somehow infected my computer. A Geek Squad member (I don’t think that they called them Agents yet) found it quickly by taking over my computer and eradicated it. I was impressed enough that I had no hesitation about contacting the Geek Squad in the morning.


To Chat with a Geek Squad Agent one must click on the blue circle at the bottom right of the webpage with the word “Help” in it.

On Wednesday Morning I pointed my browser to the Geek Squad website and started a “Chat” session. In the comments window I described the problem in quite a bit of detail. Evidently the “Agent” who commenced the Chat did not have access to this. I described everything again. I was assured that this could be fixed if I allowed another agent to sign on to the computer remotely. I agreed.

On this window you must click on “Chat now”.

I was then asked if we had a Geek Squad account. I said that we once did, but I did not know if it was still active. The Agent looked it up based on the phone number that I had provided. The Agent found nothing. I asked if I could get a contract for one issue. The answer was “Yes, for $39.99.” I approved the terms by clicking on a link. Another chat window appeared on my display.

Click on “Live Chat” here.

Less than a minute later Agent Xavier introduced himself in this chat window. He asked me to unplug the printer cable and plug it into a different USB port.

I thought that this might work. In fact, I was kicking myself for not trying it earlier. Alas, it did not help. Turning the printer off and on did not help either.

Agent Xavier then asked me if we had another printer cable. Like Noah’s family, we have at least two of almost everything somewhere in our house, but I would not even know where to begin looking for a printer cable. If I found one, it would probably be thirty years old and have the wrong interfaces.

Adhering to one of my favorite axioms, “If you can’t find it, you ain’t got it”, I replied that I did not think so.

Undaunted, Agent Xavier explored the nooks and crannies of my computer’s insides for quite a long time. He told me that the problem was probably due to the fact that back in October of 2020 the last update of Windows 10 had not completed successfully. Frankly, this sounded like an admission that his only remaining tool was a hammer and he had just found a nail. I mean, how could that be the source of the problem when I had printed hundreds of pages in the interim?

I did a lot of nothing while this went on.

On the other hand, I am no expert on Windows 10. Maybe Agent Xavier was. So, I did not protest when he decided to try the update again. It took several hours, but when it finally finished, it appeared successful. At least, no error messages appeared. Back in October I was pretty sure that Windows had reported that it had been unable to complete the update.

The very first screen that appeared when the update finally finished was different. There was still a breathtaking photo in the background that had been fuzzed out, and my name appeared, but there was no field for the password. Instead, there was a clickable phrase “Sign in”. When I clicked on it, a window with a password field appeared. I entered it. I then had to go through a series of screens rejecting offers from Microsoft. So far, so good.

I tried without success to print from a number of programs. The error in printing a test page was no longer there, but every attempt at printing produced a spooled file in error status.

Agent Xavier’s little chat box did not reappear when I signed onto the system after the update. Knowing that I would need to go through the entire process of contacting the Geek Squad through the Chat windows again, I opted to wait until the next morning when I would be more rested and alert.


On Thursday morning I contacted the Geek Squad website and started another Chat session. I went through the same tedious process because neither Agent on the previous day had told me what my case number was. This Chat Agent found it told me that the case number was CAS5881919-X8R5M3. I wrote it down. The Chat Agent sent me a link so that he/she could sign on, but it timed out before anyone took advantage of the connection.

So, I had to contact the Geek Squad chat again. This time a different Agent sent me another link and set things up so that Agent D S (Double-0 Soul?)1 assumed control of my system from his little window. After trying several things he determined that the problem was the cable. He downloaded the wizard app from HP, which took some time to install. He then offered to walk me through setting up the printer for Wi-fi. I agreed. 

I set the keyboard was on the top of the printer, and I pivoted the display almost 180 degrees.

I needed to rearrange my computer’s peripherals so that I could see the printer and display at the same time and still be able to able to type on the keyboard. This was not easy. A snake’s nest of cables has formed over the years on the floor between my computer and my printer. Furthermore, I had to stand up through all of this; there was no room for a chair.

I never figured out why the printer was not able to locate our network (ChaChawave) when I did this for Agent D S.

I located the correct menus on the printer’s little screen and pressed the option to retrieve Wi-fi network information. It ran for a few minutes. Agent D S told me to watch it while he did some things. Meanwhile, the printer kept trying to retrieve network information. To this day I do not understand why it could not find any networks.

Evidently Agent D S decided to restart Windows for some reason. I did not pay close attention to what he/she was doing. I know for certain that I did not do it.

When the system came back up, the same first screen appeared as had on Wednesday after the successful update of Windows 10. I clicked on the “Sign in” link below my name. An unexpected window appeared. It said that I needed an “app” and asked if I wanted to search the store. There were two buttons: “Yes” and “No”. Unfortunately, both options returned me to the screen with the “Sign in” button. I was stuck. Restarting did not help. Neither did turning the computer off and then back on.

When my computer restarted, as usual, a Lenovo screen appeared. The lower left corner said “To interrupt normal startup press Enter“. I did so. Many times. I tried holding down the Enter key. I was not able to interrupt the process; the screen with the “Sign in” button appeared again, followed by the same window demanding an app.

Once again I was tired and very frustrated. I decided to employ the tactic that had worked so well for Quintus Fabius Maximus Verrucosus against Hannibal in the Second Punic War. I retreated and delayed.


On Friday morning I contacted the Geek Squad Chat again. I explained what happened. The Char Agent said that if I could not sign on I must bring the computer to Best Buy. Evidently it was impossible to find out what Agent D S had done, or perhaps the Chat Agent was too lazy to find out.

I definitely did not want to bring the CPU in to Best Buy. The local store in Enfield was recently closed, presumably a casualty of the pandemic. The closest remaining ones were ugly drives to Manchester, CT, or Holyoke, MA.

Evidently Geek Squad Agents are really issued badges, but I don’t think that they have a license to kill.

I called the Geek Squad 800 number to get a second opinion. Of course, I had to wait in the queue until the next available Agent could take my call. The Agent who finally answered the phone was sympathetic, but she also insisted that my only option was to cart the machine to Best Buy. I pleaded that I was 72 years old, it was more than a thirty-minute drive, and I did not want to go into a “big box” store in the middle of a pandemic. I protested that there must be someone who understood what my computer’s strange behavior was symptomatic of. More sympathy, but no action.

This look means, “Pick me up. I want to sit on your lap while you play on the computer.”

An appointment was required to interact in person with a human being wearing a Geek Squad shirt. The telephone Agent offered to make one2 for me. There was one open slot at 2:20. It was already 1:45. After that nothing was available until Tuesday! I reluctantly took the 2:20 slot and rushed to remove all of the cables from the back of my computer. While I was in the process of doing so, my seventeen-year-old cat Giacomo entered the office and started howling, a very reliable sign that he was about to barf. I grabbed some outdated grocery store inserts and put them in front of him, and (mirabile dictu!) he mostly hit them. I cleaned up the mess and drove to Best Buy with my computer and AC cable.

The GS guys at BB in Manchester wore black shirts like Kelvin’s.

I arrived at the store at about 2:30. The Geek Squad guy there was waiting for me. He spent the ten remaining minutes of my appointment trying to find my open problem on his computer. He finally did, and he also told me that he had found my account. It was under 860-386-0701, the support line for TSI. That phone was disconnected in 2014 when we closed down the office in East Windsor.

The Geek Squad employee then attached his display and keyboard and verified the problem. Then he disappeared into the back to talk to “my tech”.

The diagnosis was that my operating system had been corrupted. They would need to reinstall Windows 10. He said that they could save my files, but I would need to reinstall the programs. I had been through this once before when my hard drive crashed. Getting back to something close to where I had been was a monumental undertaking. I knew very well that this would be a major hassle. In despair I crossed my arms on the counter in front of me and set my forehead on them.

The designated talking Geek disappeared to converse with his “tech” again. I imagined that in the back room the Great and Powerful Oz was issuing edicts punctuated with bursts of fire.

The talker returned and asked me if restore points had been set. I said that I thought that I saw Agent D S do this, but I wasn’t sure. He said that if there was a restore point, they would not need to reinstall Windows.

Hope springs eternal! I left the box there and drove home with my claim check. I missed one turn recommended by the Google Maps lady, but she put me back on course and eventually welcomed me home. As I entered the house I informed Sue that I no longer had a computer, but I did have a piece of paper.

I received a text at 5:38 that said that the computer was being repaired. At 5:39 another text assured me that the repair was complete. The text did not say whether they had to reinstall Windows. I thought it very likely that the answer must be “No” because not even the Great Oz could install Windows 10 that fast.

I could pick up my computer! The text gave a link to make an appointment. Sure enough, the first one available was on Tuesday afternoon.

Sue thought that I should drive out to Best Buy to pick up the machine immediately. I was not sure that they would even allow me into the store without an appointment. She called Best Buy’s 800 number3. The guy on the phone made an appointment for 12:50PM on Saturday.


I left for Best Buy at a little after noon on Saturday. I arrived about 12:45. A different talking Geek retrieved my PC. He said that they did not need to install Windows. Rather, my computer had been booting in “Safe Mode”. The person who worked on it changed it so that it no longer did this, and a password was no longer required. I have no idea how this was accomplished, but the Great Oz would not talk to lesser beings either, unless, of course, they had murdered a witch.

The computer was turned over to me with no AC cable. The talking Geek could not find it, but he graciously gave me a new one. Best Buy charged me neither for the cable nor the “repair”.

I badly wanted to go home and try the PC, but the original problem had not yet been addressed. The printer still did not work. I had brought the printer cable, which was about fifteen feet long, with me to Best Buy. I asked an employee where the printer cables were. He told me, but I could not find them.

I looked everywhere in the vicinity. While I was doing so, my right foot began to hurt rather badly as it often did when I had walked a mile or so. I needed to do my standing step-over stretch. It took ninety seconds, but it relieves the pain. I had to hope that no one saw me.

Eventually a salesman helped me to find a printer cable. They only had 6′ ones, but that was adequate. I bought one and drove home.

The Invoice from the Geek Squad was carefully itemized. $0.00 appears ten times.

The PC worked fine. The printer seemed to work the first time that I tried with the new cable, but after that I could not get it to function. I decided to try to configure a Wi-fi printer on my own. For some reason the printer had no difficulty finding the network this time. I found the password (which the printer called “passphrase”) and carefully keyed it in on the tiny screen on the top of the printer. My seventy-two-year-old hands were not very steady, but I did manage to get it to work.

The first and fifth printers on this list produce output on the LaserJet printer. The duplicate on line 2 produces an error.

From this point on, whenever I printed anything I saw the LaserJet printer three times in the list of available printers. I thought that maybe it was connected both ways. However, if I chose the second one, an error appeared: “Could not start printer. Please check your printer configuration.”

It did not matter if the cable from the printer was plugged in or not. So, I deduced that I had two choices, both of which used Wi-fi to request output.


So, as I write this on May 5, 2021, two questions remain unresolved:

  1. Why did the printer suddenly stopped working when it was connected to the CPU by a cable? I can think of two possible explanations.
    1. A freakish solar event penetrated the chip in the printer and caused a bit to flip in the software that handled direct connections. If you do not think that this is possible, listen to this Radiolab podcast. Please don’t tell any Republicans about this.
    2. Somehow the connection in the cable interface itself or inside the printer became loose or damaged.
  2. What about the coupon that started this whole circus?

Since a workaround was found and successfully, and there is no easy way to investigate the remaining printing issue, I have lost interest.

Fresh Step has not responded to my last two emails. I will doggedly pursue this and update this entry when it has been resolved. $3 is at stake!


1. “Agent Double-O-Soul” was a modest hit for Edwin Starr in 1965. His best song was definitely “War”.

2. An appointment, not a shirt.

3. The store was not answering the phone because of the pandemic.